Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best hair salon answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from professionals hair stylists and salon owners.
During quarantine, a trip to the hair salon was a luxury many deeply missed, and nowadays, business is back, and busier than ever. As a result, work days for hair stylists can be, to put it bluntly, chaotic. From tackling appointments with regulars to taking on unexpected walk-ins, hair stylists have a lot on their plate that requires constant focus. With so much to do and only so many hours in the day, getting around to administrative tasks, like call answering, can be nearly impossible. This means loyal clients are left hanging and potential customers feel ignored. Thankfully, with a trusted hair salon answering service, stylists can keep their customers a priority without sacrificing any time in their busy schedules. A reliable answering service provides professional hair salons of all shapes and sizes the exact support they need so they can get back to focusing on the work they do best. Below are a few of the most frequently reported benefits that many hair stylists and salon owners can enjoy when using an answering services like Smith.ai:
24/7 availability means your clients, new and old, will always speak with a real human being, whether your salon is busy or closed. Plus, Smith.ai's virtual receptionists deliver personable customer service that'll leave your clients feeling well-taken care of and your leads running to book a consultation, helping to keep your reputation pristine.
Missed calls result in missed opportunities. Don’t let leads run off to find another stylist while you're away from the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so each of the many potential clients you may have otherwise missed while you were busy working on another clients will be captured.
By placing your call-handling responsibilities on the shoulders of a trusted hair salon answering service, you can expect to spend less time on the phone and more time on productive work, like taking on more appointments, opening a realm of new growth possibilities for your blooming hair salon.
Smith.ai is known to provide masterful customer experiences, so regardless of your business size, our virtual receptionists got you covered. Rest assured knowing that every Smith.ai virtual receptionist is highly trained in customer service. Let us put our award-winning practices to work for you by delivering the impeccable responsiveness you want to be known for.
Every hair stylist can benefit from some form of "front desk" support, and for the low price of a gym membership, they can gain all the benefits of several experienced in-house receptionists wrapped into one simple-to-use service. Customers who use Smith.ai instead of hiring in-house receptionists can save upwards of $30,000/year, not to mention precious salon space and training hours.
Answering services like Smith.ai can send over detailed call summaries after each call, so you can track customer information that much easier. Our virtual receptionists can even offer live chat, social media, and text message answering, so your clients have more than one way to get in contact with your salon, giving them multiple communication options to choose from.
A live hair salon answering service can revolutionize the way you do business. Smith.ai's virtual receptionist services are specially designed to accommodate your business needs, whatever they may be. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide individualized support wherever you need it most. The power of a dozen highly-experienced in-house receptionists wrapped into one can rest in the palm of your hand, and with a nearly unlimited list of features available for you to take advantage of, Smith.ai can seamlessly integrate with your salon to help it reach new, unprecedented heights.
Smith.ai’s answering service can offer hair salons with practical services, like…
Our long list of features help make Smith.ai's answering services the clear choice for hair salons looking to transform their workflows into more efficient and sustainable versions of themselves. Smith.ai has long been dedicated to offering comprehensive administrative support to hair salons like yours. For years now, our staff has been able to provide our award-winning services to countless satisfied clients. Read some of the 5-star reviews from clients like these to learn why hair stylists and salon owners from across the nation trust Smith.ai to deliver exceptional virtual receptionist services.
In our day and age, "front desk" support is a necessity, so when it comes to deciding between hiring an in-house receptionist and an answering service, it comes down to cost. Keeping prices as low as possible without sacrificing the quality of work is key, but with an in-house receptionist, you won't be getting as much for your money as you might think. To give you a more detailed look into the real cost of in-house receptionists, we've compiled a short list of some of the common expenses hair stylists and salon owners can expect to pay.
The average salary nation-wide for an in-house receptionist is about $37,000 and they frequently come with unspoken fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your hair salon happens to be located in a well-populated area, that final total will most definitely be higher, especially when you add in all the time you'll have to spend on-boarding and training your new hire. Over time, these costs tend to pile up. And when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc., it's your salon that'll be getting the short end of the stick. Smith.ai’s virtual receptionists can complete the exact same amount of tasks as an in-house receptionist can, and then some, barring coffee runs, of course. With virtual receptionists, you simply get more bang for your buck, making Smith.ai a wise investment in the long run.
Smith.ai’s answering service costs as little as $210/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $35,000/year on salary alone, and possibly up to $42,000/year in benefits beyond salary payments. Not only will you save big, but you'll also see a noticeable improvement in your salon's total productivity, lead conversion, and net profit. Contrary to in-house receptionists, virtual receptionists can answer calls outside of normal business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s agents can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, unleashing dozens of lead conversion opportunities you may have never known existed.
Virtual receptionists can provide additional sales assistance as well by making outbound calls to capture potentially interested leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With leads receiving timely, professional responses every time they contact you, your lead conversion rates are practically guaranteed to explode overnight. When you trust Smith.ai’s hair salon answering service, you can know without a shadow of a doubt that you'll be getting the absolute most for your money. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
It's no secret that hair styling can be tricky business. From difficult and demanding customers to complicated hair disasters, stylists are familiar with tackling one mishap after the next. With hectic work environments like this, however, major issues tend to sneak up every once in awhile, and sometimes, those issues can't be resolved internally. Outsourced support, like an answering service, can swoop in to save the day, allowing hair stylists to focus on more important work while their team of professionals tackle those pesky problems on the salon's behalf. Common scenarios that we've seen hair stylists and salon owners experience that have required a virtual receptionist service's assistance for are:
"Front desk” support, in some form, is a must-have for any and all client-facing business because, let's face it, you can't get everything done yourself. Handing off your administrative duties to trained professionals can put busy hair stylists at ease. Unfortunately, many smaller salons and independent stylists usually don't have budgets that allow for pricey in-house receptionist, which means they lose out on that invaluable administrative support competing salons might be able to afford.
Calls come in whether you're available to answer them or not. When hair stylists repeatedly have to take time away from their appointments to answer the phone throughout their day, they can quickly get distracted. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, the quality of their work and the strength of their clients relationships suffer.
Businesses grow and while that growth can be great for a salon's profit margins, increasing demands can be a considerable hinderance for smaller hair salons. Growth means more: more calls to answer, more appointments to schedule, more clients to make time for. These demands can become increasingly overwhelming for hair stylists who are already stretched thin.
When the work day ends, hair stylists deserve to go home and spend time away from clients. But just because you clock out for the day doesn't mean calls stop coming in. And when you're unavailable to answer their calls, you miss the over 27% of leads who call outside of regular business hours. Many hair salons would like to offer after-hours answering, but can't afford expensive in-house receptionists and can't trust unreliable call centers.
If you've found your salon stuck in any one of these frightening scenarios, no need to panic – an answering service can help you out. By handing off administrative duties to our trained virtual receptionists, you can receive the support you've been needing while your customers, new and old, can enjoy the professional responsiveness they've been looking for. Smith.ai's virtual receptionists are available 24 hours a day, 7 days a week to assist you and your clients in every way they can. So whether your hair salon could use a little extra help screening leads, scheduling consultations, or responding to text messages, our award-winning team of virtual receptionists can put their experience to good use and keep your salon productive, your profits growing, and your clients satisfied.
As any professional will tell you, business rarely ever runs smoothly, no matter what industry you're in or company size you have. Inevitably, sticky situations require you seek out external support. A few of the most commonly reported issues we've seen countless hair salons need virtual receptionist services for are:
Tight schedules and borderline-unbearable workloads can cause hair stylists to neglect their customer service duties. Responsiveness has proven time-and-time again to be incredible importance for just about any and every business reliant on leads, but with hardly any time in left in their work day to spend on lead generation and conversion, hair stylists are usually unable to offer even the bare minimum customer experience that leads want, costing them loads of potential clients.
The high cost of in-house receptionists force many hair stylists to try and take on their administrative responsibilities themselves. But with countless assignments being added to their to-do list each day, stylists can have a tough time meeting the unrealistic demands that come along with taking on these administrative responsibilities. Unsurprisingly, in cases like these, productivity levels take a humongous hit.
Hair salons are constantly buzzing with activity. With so much going on, hair stylists are bound to miss a few calls, whether they're preoccupied working on a client, cleaning their stations, or restocking inventory. Tackling everyday responsibilities while also attempting to provide decent customer service can be a huge struggle for even the most experienced hair stylist. Call handling and lead screening duties can quickly fall to the wayside when more important projects come up, leaving leads unanswered and unconverted.
The market is currently flooded with hair stylists, leaving small hair salons and solo hair stylists at a disadvantage when it comes to setting themselves apart from their competitors. Providing top-tier customer experiences through immediate, thoughtful responses can place any client-facing professional in good standing with potential leads, but delivering high-quality customer service takes time that most busy hair stylists simply can't afford to spend.
Building a successful hair salon requires finding and converting new clients. But owning and operating a salon takes up a lot of time, leaving busy salon owners struggling to balance their daily salon duties with growing lead conversion demands. And when left unanswered, leads will quickly turn to the nearest hair salon available to take their call.
Maintaining detailed phone records and call summaries isn't as easy as it may appear, and for hair salons who, like many client-facing businesses, disperse client data across different software platforms. Knowing exactly how, when, and why customers call is crucial for any client-facing professional, but especially hair stylists, who rely on a consistent stream of clients. When storing client information isn't prioritized, however, hair salons can miss out on tons of lead generation and conversion opportunities.
If your salon is facing any one of these annoying challenges, know that a virtual receptionist service has had a long and successful history combatting common problems like these. One of the many beloved features of Smith.ai answering services is that our virtual receptionists direct their attention to the specific problems your company face. Our team of virtual receptionists will spend time where you need the most help, whether that's something as straightforward as call handling or something more complicated, like lead generating. Smith.ai caters to your business needs, no matter what they may be. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can alleviate even the most challenging issues your hair salon salon struggles to resolve.
When considering a virtual receptionist service, a good place to start is to consider which areas of your hair salon could use additional support in. To figure out which services you and your team might benefit from the most, think about which problems or challenges seem to be a on-going issue for you:
Whatever you struggle with, Smith.ai’s virtual receptionists are trained to adjust their service in order to help you best tackle the specific issues you face.
Once you've identified some of the most challenging issues Smith.ai receptionists can help you resolve, consider your salon's activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required.
To sign up with Smith.ai, follow these three easy steps:
So whether your hair salon is looking to hire a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai can offer the customized assistance in delivering quality call answering, lead screening, and sales development, among many other amazing services. When you sign up with Smith.ai, you aren't just signing up for a virtual receptionist service, you’re signing up for a professional, reliable, and friendly team of experienced customer service specialists who can transform the way you do business for good. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you or your team ever got by without it.