Receptionist service for veterinarians

Calls come in when you're performing surgeries, examining patients, or handling urgent cases. We capture leads, schedule appointments, triage emergencies, and log details instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, worried pet owners and urgent cases never hit voicemail.

The AI Receptionist from Smith.ai greets every caller professionally and captures essential patient information through structured intake questions. By collecting key details upfront — such as pet type and symptoms, urgency level, medical history, appointment needs, and owner concerns — the system helps identify and prioritize emergency cases and routine appointments based on your practice's protocols and availability. Our human agents seamlessly step in when callers request to speak with someone directly or have emotional situations that require detailed information collection and routing to the appropriate veterinarian or technician.

Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track appointment patterns, common concerns, and client behavior through historical tables and charts to predict practice growth, staffing needs, and ROI with superior accuracy through our AI-powered analytics.