Veterinarian answering service and scheduling

Get your ducks in a row with Smith.ai's veterinarian answering service. We handle calls, chats & texts, 24/7, book appointments & take payments directly.
A female veterinarian examines a dog's ear.

Incoming calls are unpredictable

Calls come in, but you're not always available to answer them. Pet emergencies happen at all times of the day and night. When a pet owner is searching for a vet clinic to service their 4-legged companion at midnight, they expect someone to answer their emergency phone call. If their call is left unanswered, they don't have time to leave a voicemail— they're going to call the next veterinary office on their list. While your staff is busy doing what they do best, you can be confident that our virtual receptionist will be there to answer emergency and non-emergency calls. Our veterinary answering service can help with capturing and screening incoming calls, appointment scheduling, and logging details in your systems.

Take care of the animals while we handle the calls

Your team only has so much time. And you can't delegate working with animals. Hand off "the rest" to our receptionists. We can screen calls, schedule appointments, and take payments. With our professional answering service, you can be confident that you won't miss any urgent calls while you're taking care of patients.

We provide 360-degree coverage to manage both your inbound and outbound customer engagement.

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of marketing leads never convert into sales
of customers who receive excellent service spend up to 14% more

Capture more business with Live Chat & texts

Pet owners come to your website with questions. With Smith.ai 24/7 Live Chat, we respond in seconds and turn web visitors into customers. Even if it is outside normal office hours, potential customers can get their animal care questions answered. We answer texts, too.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
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Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
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“Smith.ai is our inbound sales team. Having a trained and personable voice transforms our ability to answer the phone and convert callers to clients.”
Jeremy Treister
CMIT Solutions - Chicago Downtown

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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end-to-end integrations

We play well with your legal software

All activities — from calls and chats to appointments and payments — logged in your firm's preferred software.
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