Laser Clinicians

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Here’s why businesses rely on Smith.ai

82
%

of consumers expect an immediate response to a sales inquiry

50
%

of lead generation budgets are wasted on leads who are never contacted

79
%

of marketing leads never convert into sales

67
%

of customers who receive excellent service spend up to 14% more

Keeping up is impossible

Incoming calls are unpredictable

Calls come in, but you're not always available to answer them. We can answer calls, screen leads, book appointments, and send you instant notifications.

MORE LEADS IN LESS TIME

Get work done while we handle the calls

Your team only has so much time. And you can't delegate a laser clinician's work. Hand off "the rest" to our receptionists. We can screen calls, book appointments, and take payments.

FAST FOLLOW-UPS, DONE FOR YOU

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

KNOW WHICH CONVERSATIONS MATTER

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

46% OF CUSTOMERS PREFER LIVE CHAT

Screen leads faster with live chat, texts & messages

New potential clients come to your site with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn website visitors into qualified consults. We answer texts & Facebook messages, too.

integrations

Smith.ai integrates with your software.

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

Trusted by businesses &
the agencies that support them

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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
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Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Everything You Need to Know About Laser Clinic Answering Services

The best laser clinic answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, lead intake, website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we get from laser clinicians and aesthetic technicians.

What are the benefits of a laser clinic answering service?

Laser clinics have been rapidly increasing in popularity, but more customers means jam-packed schedules all year round. When it comes to administrative tasks, like appointment scheduling or call answering, it can be easy for laser clinicians to neglect them in favor of more time-sensitive tasks, like dealing with clients. But unfortunately, customers aren't going to wait forever to get a response. Thankfully, a reliable laser clinic answering service can make sure busy laser techs can capture these leads and still keep their work days running smoothly. An answering service can offer professional support wherever you need it most, whether that's appointment scheduling, lead screening, or call answering. A number of the benefits that laser clinics have experienced when using answering services include:

  • Expanded availability

When an answering service is there to cover your calls, your clients will always speak with a real human being, regardless of whether you're busy or unavailable. With dedicated virtual receptionists available 24/7, your customer service will be unmatched, and your leads will be blown away.

  • Increased leads captured  

Missing calls? Then you're missing opportunities. Don’t let leads slip away just because you don't have time to pick up the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so your clients, new and old, will get the responsiveness they deserve. 

  • Boosted work productivity 

By handing off your call-handling duties to an answering service, you can spend less of your work day on the phone and more time on productive work. And with more work done in less time, business is sure to boom.

  • Enhanced client satisfaction and business reputation

Smith.ai is well-trained in exceptional customer experiences, so whatever your business size, we got you covered. All of our virtual receptionists are highly proficient and well-versed in customer service, so your customers are always in good hands. Let us put our award-winning practices to work for you. 

  • Get more for less

Get the experience of several highly-trained in-house receptionists wrapped into one easy-to-use service for a fraction of the cost. Customers who use Smith.ai instead of hiring in-house receptionists can save upwards of $30,000/year.

  • Keep up with leads and clients

Smith.ai's virtual receptionists send over detailed call summaries after each call, and even provide your clients with chat, social media, and text message answering, so your clients have more than one way to get in contact with you, offering them diverse communication options to choose from.

A live laser clinics answering service can revolutionize the way you do business. Smith.ai's virtual receptionist services are specifically designed to keep your business needs in mind. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide the unique support you need, wherever you need it. With multiple virtual receptionists at your disposal and dozens of practical features available for you to take advantage of, you can rest assured knowing that Smith.ai has all the tools you need to push your business to new, unprecedented heights.

Smith.ai’s answering service can offer laser clinics much-needed services, like…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much, much more…

With a lengthy list of features and plenty of resources, Smith.ai’s answering service is the clear choice for any business looking to improve their long-term productivity, revenue, and outreach. Smith.ai is proud to dedicate their time to offering comprehensive administrative support to laser clinicians like you. For years now, our dedicated team of professionals have been able to provide award-winning services to thousands of satisfied clients from across the country. Read some of the 5-star reviews from clients like these to learn why laser clinics from all over trust Smith.ai to deliver exceptional virtual receptionist services.

How much money will I save by hiring an answering service for my laser clinic instead of an in-house receptionist?

When deciding between an in-house receptionist and an answering service, it's important to consider the options that keep costs low and quality of work high, but with an in-house receptionist, you're not likely to get the most for your money. In fact, you might end up spending a lot more for a lot less. To give you insight into the cost comparisons, we've created a breakdown of the costs laser clinics can expect to pay when hiring an in-house receptionist.

The average salary nationwide for an in-house receptionist is about $37,000 and they usually come with pricey (frequently hidden) fees, such as:

  • Medical, dental, and vision insurance, costing about $11,000/year
  • Life and disability insurance, costing about $2,000/year
  • 401K’s, retirement, and pension plans, costing about $2,000/year
  • Paid sick leave, holidays, and vacations, costing about $5,500/year
  • Commuting reimbursement, costing about $5,000/year
  • Child care subsidy and parental leave, costing about $3,000/year
  • Health and wellness programs, costing about $1,000/year
  • Bonus pay, costing about $2,000/year
  • Company retreats, team bonding events, and employee outings, costing about $4,000/year
  • Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost in Addition to Salary: $77,000/year

If your laser clinic is located in any major city, that price is going to be a lot higher. And with all the time you'll have to spend onboarding and training your new hire, the upfront costs for an in-house receptionist will most certainly be enormous. Unfortunately, over time, costs will pile up, especially when your receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Contrarily, Smith.ai’s virtual receptionists can complete nearly the same amount of tasks as an in-house receptionist can. Our virtual receptionists are also much more affordable overall, because our receptionists' benefits and salaries are never your responsibility.

Smith.ai’s answering service costs as little as $240/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $34,000/year on salary alone, and possibly up to $41,000/year in benefits beyond salary payments. Not only will you save big time, but you'll also notice a significant improvement in your overall productivity, lead conversion, and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s virtual receptionists can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, allowing for tons of potential leads you may have never known existed to find and get in contact with your clinic.

Virtual receptionists also offer additional sales assistance as well by making outbound calls to capture potentially interested leads, which is massively impressive to the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With potential clients receiving the timely, professional responses they'd like, your lead conversion rates will soar. With Smith.ai’s trusted laser clinic answering service, you can experience all the benefits of an in-house receptionist minus the cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.

What kinds of scenarios do laser clinicians and techs need virtual receptionist services for?

As you very well may know, it takes plenty of work to keep a business up and running. From organizing day-to-day errands to supervising general business development and growth, laser clinicians have their hands full. With a never-ending list of inventory to stock, product to maintain, and customers to assist, laser clinics could benefit from outsourced support to help manage their growing workload and operate more productively. Common scenarios that we've seen laser clinicians and aesthetic techs utilize an answering service for are:

  • I need administrative support, but can't afford it

Nowadays, "front desk” support is a must. Allowing a trained professional to take over the responsibility of administrative tasks for you can quite literally mean the difference between productivity and pure chaos. Laser clinics often lack the budget to afford pricey in-house receptionists or call centers, leaving them without that crucial front desk support.

  • Constant phone calls distract from work

Calls are guaranteed to come in whether you have time for them or not. And for laser teams looking to capture and convert leads, it's imperative they pick up the phone, but when they repeatedly have to take time away from clients to answer calls, it can steal away their focus. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, after multiple calls, laser clinics can expect their productivity to plummet.

  • Growing business demands are overwhelming

Businesses grow and while that growth can be great for profit margins, it can be increasingly challenging for laser clinicians to keep up. Growth means more: more calls to answer, more product to order, more clients to manage. To-do lists will expand by the minute, making it challenging for limited staff to accomplish everything they need to, let alone prepare to take on more.

  • I can't offer the around-the-clock availability clients want

When the work day ends, laser clinicians should be able to go home and spend time away from customers. But when you clock out, you miss calls. And when you miss calls, you miss out on the over 27% of leads who call outside of regular business hours. Plenty of laser clinics would like to offer after-hours answering in order to capture these leads, but unfortunately, overnight in-house receptionists or expensive call centers tend to be out of their price range.

Any of these scenarios sound familiar to you? If so, an answering service may just well the best solution for your business. By handing off your administrative duties to professional virtual receptionists, you'll get the additional helping hands you need while your customers, new and old, will enjoy top-tier responsiveness around-the-clock. Smith.ai's virtual receptionists are available 24/7, so whether your laser clinic would use lead screening, consultation booking, or call answering assistance, our team of highly-trained virtual receptionists can accommodate your business needs so you can get back to the work that matters most.

What are some of the common problems that indicate my laser clinic could use a virtual receptionist service?

Ideally, you'd want to accomplish everything yourself, but the truth of the matter is, it simply isn't realistic. Inevitably, issues will come up that you won't be able to resolve on your own, and you shouldn't have to. Professional outsourced support, like an answering service, can lend you the hand you need to get you out of even the toughest spots, and may just be the answer to some of your other more frustrating problems. Listed below are a few of the most commonly reported issues we've noticed many laser clinics require virtual receptionist services for:

  • I'm unable to offer the responsiveness leads demand

Jam-packed schedules and lofty workloads can exhaust even the most experienced laser aesthetic teams, leaving them with little to no time to dedicate towards customer service. Responsiveness has time-and-time again proven crucial for any client-facing business, but with limited spare time in their day to spend generating, nurturing, and converting leads, laser clinicians and techs are often unable to offer the customer experience that leads expect.

  • I'm struggling to get productive work done

Pricey in-house receptionists force many laser specialists to take all their administrative duties into their own hands. But with an endless list of responsibilities, laser teams who choose to take on these administrative responsibilities themselves have a tough time balancing their day-to-day duties with incessant administrative demands.

  • I can't get to new leads in time and it's costing me money

Though they may do their best to answer calls as often as they can, laser professionals will inevitably miss calls, whether they're preoccupied stocking new inventory, providing new treatments, or assisting customers. Attempting to get everything done while still providing decent customer service can be a real challenge, and with a tight schedule, call handling and lead screening duties are one of the first priorities to be disregarded, leaving leads unanswered and unconverted.

  • My competitors are responding to potential clients faster than me

Laser teams often struggle in the current aggressive market to set their services apart from their competitors. Providing superior customer experiences through immediate, thoughtful responses can place any aesthetic-focused service in good standing with leads, but high-quality customer service takes time that a lot of busy laser clinicians just can't afford to take away from their business.

  • Capturing and converting leads is challenging

One of the most significant, yet often burdensome aspects of building a successful business is finding and converting new clients. With so much on their plate as it is, many laser specialists struggle to balance their growing to-do list with their customer service responsibilities. And when calls are left unanswered, leads will quickly turn their attention to the nearest laser clinic they can find to answer their questions.

  • I don't know how to keep track of all of my clients’ data

Maintaining detailed phone records and call summaries isn't as easy as it may appear, and for laser clinics who, like many client-facing businesses, disperse client data across varying software platforms. Naturally, knowing exactly how, when, and why clients call is critical for companies offering aesthetic services looking to attract and retain more clients, but when information about a customer's experience is stored incorrectly, teams lose out on lead generation and conversion opportunities.

If you or your staff is struggling with any one of these tedious issues, a virtual receptionist service can equip you with the tools you need to resolve them and get back on track. One of the most beloved aspects of Smith.ai answering services is that our virtual receptionists adjust their services to address the unique problems you face. This means that our virtual receptionists will spend time where you need it most, whether that's something as straightforward as call handling or something more complicated, like lead screening. Smith.ai always suits to your business needs, not the other way around, so you can rest assure knowing your business is in good hands. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your laser clinic faces.

What do I need to prepare to get started with a laser clinic virtual receptionist service?

When preparing to hire a virtual receptionist service, it's important to consider which areas you've noticed yourself or your team needing additional support in. To figure out which services your company might benefit from the most, ask yourself which problems or challenges seem to create consistent obstacles for you:

  • Do you have a tough time generating and keeping new customers? 
  • Could you use a little assistance blocking out annoying spam or robocalls? 
  • Does responding to inquiries take up more time than you'd like? 

Regardless of what you struggle with, Smith.ai’s virtual receptionists will seamlessly adjust their service to pick up wherever you leave off. 

Once you've got a good understanding of the issues Smith.ai receptionists can help you with, consider your laser clinic's activity level: 

  • Do you receive more social media messages than phone calls?
  • Do you have trouble returning calls from leads?
  • Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls? 

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need. 

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required. 

To sign up with Smith.ai, follow these three easy steps:

  1. Customize your instructions – Just answer a few, quick questions about your team and the preferences you have, and we’ll get you started. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions. 
  2. Send your calls to us – We work with every major phone system and can set up customized rules for when we answer your calls, or we can answer every call, 24/7!
  3. Try risk-free with our 14-day money-back guarantee – Fully experience our call answering, scheduling, payments, and other phone services completely risk free for 14 days. If you find that we're not the right fit for you, you can receive up to $1,000 back within the first 14 days.

So if your laser clinic is searching for a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai can offer the customized assistance you've been looking for with quality customer service, lead screening, and sales development, in addition to dozens of other helpful services. When you sign up with Smith.ai, you aren't just choosing a virtual receptionist service, you’re choosing a professional, reliable, and friendly team of well-trained experts who can transform the way you do business for good. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you or your team ever got by without it.

Learn how to get started with Smith.ai’s virtual receptionist service.

Recent Client Testimonials

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients."
Jeremy Treister
CMIT Solutions of Downtown Chicago
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