24/7 VIRTUAL RECEPTIONISTS

Furniture repair answering service with warm transfers

Smith.ai's furniture repair answering service takes care of calls & texts, 24/7. Our bilingual virtual receptionists book appointments and screen leads.

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Incoming calls are unpredictable.

Calls come in, but you're not always available to answer them. We capture leads, book appointments, collect payment, and log details instantly in your systems.

Tackle furniture repair projects while we handle the calls.

There’s too much to do, and you can't delegate a furniture repair professional's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business.

We provide 360-degree coverage to manage both your inbound and outbound customer engagement.

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

82%

of consumers expect an immediate response to a sales inquiry

50%

of lead generation budgets are wasted on leads who are never contacted

79%

of marketing leads never convert into sales

67%

of customers who receive excellent service spend up to 14% more

Capture and book appointments with 24/7 Live Chat.

Running a furniture repair business can be time-consuming. Our 24/7 live agents respond instantly to chats and texts, so new online leads are converted while you stay focused on important work.

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Outreach Campaigns

Where we reach, engage & qualify leads to build your book of business.

More about Outreach Campaigns

Web Chat

The best channel for sales, service & support by utilizing bots, humans, or both.

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Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

“So much more than an answering service. Smith.ai gives us a personal way to focus on executing at the fast pace required in startup life.”

Jason Shaw

MyPerfectColor

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TALK TO OUR TEAM of experts

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.

North America-based agents
Best-in-class AI technology
Live-staffed website chat
Bilingual services
Sales development & outreach
Rich call intelligence

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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.

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end-to-end integrations

We play well with your legal software

All activities — from calls and chats to appointments and payments — logged in your firm's preferred software.

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Frequently asked questions

The best furniture repair answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from furniture repair professionals.

Furniture repair professionals have to work at a fast pace. Between assessing minor furniture damage and assembling complex furniture pieces, they rarely have the time to answer phone calls and respond to client messages. But with a furniture repair answering service, responsiveness will be one less thing furniture repair professionals have to make time for. A reliable answering service has been shown to support businesses in the ways that matter most. Here are a number of the benefits that furniture repair professionals have experienced with answering service:

Expanded availability‍

With 24/7 availability, your clients will be able to talk to a real person at any time of the day, whether your team is available or not. With a trusted professional on the line, your clientele will always be in good hands.

Increased lead captured

Missed calls means missed opportunities. Don’t lose out on leads just because you can't reach the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability so your team never has to miss another call.

Increased work productivity

By handing off your call handling duties to an answering service, your schedule will be free of tedious administrative burdens. With more time to spend where your business needs it most, you can expect a surge in productivity, paving the way for your furniture repair business to thrive.

Enhanced client satisfaction and business reputation

Smith.ai knows great customer service, so no matter your business type or industry, our virtual receptionist have you covered. Each and every Smith.ai virtual receptionists is highly trained in customer service. Let us put our award-winning practices to work for you and deliver an exceptional and professional response that gives your furniture repair business the representation it can be proud of.

Save money and time

Save the time and money you would've spent on an in-house receptionist and put it back towards your business. With an around-the-clock answering service, you can receive all of the services you need and then some for half the price. Customers who use Smith.ai can save upwards of $30,000/year.

Stay up-to-date with leads and clients

Answering services like Smith.ai can send your furniture repair company detailed call summaries after each call and even provide your customers with chat and text messaging so you can stay in contact with your most valued clients.

A live furniture repair answering service can gift your business with the relief in needs, whether you're on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. Your furniture repair company can enjoy the all the benefits of an in-house receptionist without the cost, and then some. With Smith.ai’s furniture repair answering service, your team will be empowered to reach new heights and accomplish more of your goals, whatever they may be.

Smith.ai’s answering service provide furniture repair professionals with…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much more…‍

With all of the best features and resources a business could need, Smith.ai’s answering service is guaranteed to enhance furniture repair teams' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to furniture repair businesses like yours and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why furniture repair across the nation relies on Smith.ai.

The cost of a receptionist can be a major factor in any business's decision to hire an answering service or an in-house receptionist. Keeping costs low and quality high is key, but traditional methods of addressing administrative workloads may not be the most cost-effective route many businesses may think it is. To give you a breakdown of the cost comparisons, we've compiled a list of the expenses your business can expect when hiring an in-house receptionist.

The average salary nationwide for an in-house receptionist is about $37,000 and they usually come with surprisingly high fees, such as:

Medical, dental, and vision insurance, costing about $11,000/year
Life and disability insurance, costing about $2,000/year
401K’s, retirement and pension plans, costing about $2,000/year
Paid sick leave, holidays, and vacations, costing about $5,500/year
Commuting reimbursement, costing about $5,000/year
Child care subsidy and parental leave, costing about $3,000/year
Health and wellness programs, costing about $1,000/year
Bonus pay, costing about $2,000/year
Company retreats, team bonding events, and employee outings, costing about $4,000/year
Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost in Addition to Salary: $77,000/year

If your furniture repair company is located in any highly populated city, that price may be even higher. Costs tend to pile up when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionists and then some, barring coffee runs and supply restocks, of course, and are much less expensive because you never have to pay for any of our receptionists' benefits or salaries.

Smith.ai’s answering service costs as little as $285/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $33,000/year on salary alone, and possibly up to $40,000/year in benefits beyond salary payments. Not only will you save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, helping your team capture and convert 27% more leads. Smith.ai’s agents can also answer live chats and texts, which is how 46% of customers prefer communicating with businesses.

Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With interested clients receiving immediate, professional responses, there's no telling how many leads your business can convert. With Smith.ai’s furniture repair answering service, your business can receive all the benefits of an in-house worker without the unnecessarily high cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.

Keeping any business up and running is not as easy as it may seem. From coordinating day-to-day operations to overseeing overall company development and growth, furniture repair companies like yours have plenty on their plate. With a seemingly-endless checklist of tasks, owners and managers inevitably come face-to-face with issues that keep business from moving forward. The most common scenarios that furniture repair teams need virtual receptionist services for are:

I'd like “front desk” support, but I can't afford it

Every business can benefit from some “front desk” support. Having professional assistants offset regular administrative pressures so employees can focus on specialized tasks can make all the difference. Unfortunately, many furniture repair companies would like to keep administrative costs as low as possible, and with an in-house receptionist, that simply can't happen.

Constant phone calls are interrupting work

Calls come in whether your furniture repair team is free to answer them or not. When furniture repair professionals are forced to take time away from appointments to answer phone calls, they quickly fall behind on work and lose focus. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, after multiple phone calls, productivity and revenue take a devastating hit.

Growing business demands are becoming overwhelming

Businesses grow and while that growth is great for obvious reasons, it can be challenging for already-busy employees to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, furniture repair teams can struggle to balance their workload and still remain productive.

I can’t provide around-the-clock availability to answer calls

When the work day ends, furniture repair professionals want to go home and enjoy their time away from clients, but just because your team clocks out doesn't mean calls don’t stop coming in. When your team is unavailable to answer the phone, leads can and will be missed, as over 27% of leads call outside of regular business hours. Furniture repair business owners may want to offer around-the-clock customer service, but with limited in-house staff and hours, it's next to impossible to manage.

If your furniture repair team is currently facing any one of these scenarios, an answering service may be your way out. By allowing a trained professional to take over call-handling responsibilities for you, your team can enjoy a more manageable workload and your customers can expect professional responsiveness each time they call. Our virtual receptionists can address and resolve most of the frustrating issues your furniture repair business faces. Whether your team could benefit from some additional call handling, spam blocking, or lead qualifying support, Smith.ai's virtual assistants can be of service. By eliminating the need to dedicate time to screening calls and answering clients’ questions, your furniture repair company can get back to focusing on more important work without neglecting your client relationships.

Every company finds themselves in compromising situations that require outsourced assistance to resolve, and furniture repair businesses are no exception. Some of the most common reported problems that furniture repair businesses face are:

I can't answer all of the incoming calls and messages

With a limited hours in the day and a long list of projects that need their attention, furniture repair teams may not be able to answer phones in time to capture and convert leads. Attempting to successfully tackle all of the day-to-day tasks of running a business while still providing high-quality customer service can lead to poor performance in both.

I'm spending most of my day on administrative tasks

With in-house receptionists being unaffordable and inaccessible for most furniture repair businesses, furniture repair staff are often left to complete administrative tasks themselves. Despite spending a large portion of their day working on these office duties, furniture repair professionals are, for the most part, unequipped to balance their specialized work with their endless administrative duties, leaving them overwhelmed and unproductive.

I'm struggling to answer calls from potential clients in time

Though they may try their best to answer every call, furniture repair teams are usually too busy to do so. By prioritizing their daily tasks and specialized furniture repair work, they fail to respond to new inquiries in time, leaving leads to call the next available furniture repair business they can find.

I'm not able to respond to leads as quickly as my competitors

Many furniture repair companies complain of the challenge that is trying to make their business stand out amongst their competitors. Providing quality customer service through quick and thoughtful responses can place any business in good standing with their current and potential clients, but many furniture repair professionals simply lack the time between appointments to do so.

I'm struggling to capture and convert new clients

One of the most important, yet demanding aspects of building a successful business is finding and converting new clients. With so much time taken up by furniture appointments and administrative tasks, furniture repair teams have limited time to dedicate towards nurturing current clients and converting potential leads. Furniture repair professionals may not be able to deliver quality customer service their existing and potential clients expect, resulting in increasingly poor lead conversion, client loyalty, and retention rates.

I don't know how to store and track all of my clients’ data properly

Maintaining detailed phone records and call summaries isn't a simple task for furniture repair businesses who often disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is of the utmost importance for any business looking to maintain and improve their client relationships, but when customer information is mismanaged, furniture repair businesses find their client relationships quickly suffer.

If your furniture repair business is facing one or more of these challenges, a virtual receptionist service may be useful for you. One of the many useful features of Smith.ai is that our services are designed to fit your business needs, not the other way around. Our virtual receptionists can dedicate time wherever you need it to address the specific issues your business faces, whether that's call handling, appointment scheduling, or payment collecting. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your furniture repair company faces.

When considering a virtual receptionist service, a good place to start is to consider which areas of your business or team could use additional support in. To figure out which services your furniture repair business might benefit from the most, ask yourself which problems or challenges your team faces that a virtual receptionist service can help to address:

Does your business have a hard time answering text message?
Does your business need additional payment-collection?
Does your business struggle to answer after-hours calls?

Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.

After that, think about what services would best fit your company’s activity level:

Is your team overwhelmed by calls?
Do you need lead intake support?
Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls?

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.

Follow three simple steps:

Customize your instructions – Just answer a few, quick questions about your business and the preferences you have and we’ll get you started. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions.
Send your calls to us – We work with every phone system and can set up customized rules for when we answer your calls. Or we can answer every call, 24/7!
Try risk-free with our 14-day money-back guarantee – Fully experience our call answering, scheduling, payments, and other phone services completely risk-free for 14 days. If we're not the right fit for you, get your money back up to $1000 within the first 14 days.

Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and experienced team who are ready and able to transform your business, however you see fit.

‍Learn how to get started with Smith.ai’s virtual receptionist service.

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24/7 VIRTUAL RECEPTIONISTS

Furniture repair answering service with warm transfers

Incoming calls are unpredictable.

Tackle furniture repair projects while we handle the calls.

Powerful call intelligence gives your business the lead

Outreach calls and campaigns speed-up sales and support

Capture and book appointments with 24/7 Live Chat.

Get the most out of Smith.ai

Outreach Campaigns

Web Chat

Smith.ai is trusted by 3,000+ businesses

TALK TO OUR TEAM of experts

Book a consultation

END-TO-END INTEGRATIONS

We play well with your software

end-to-end integrations

We play well with your legal software

Frequently asked questions

What are the benefits of a furniture repair answering service?

How much money will I save by hiring an answering service for my furniture repair company compared to an in-house receptionist?

What common scenarios do furniture repair businesses use virtual receptionist services for?

What are some of the common problems that indicate my furniture repair company is in need of a virtual receptionist service?

What do I need to prepare to get started with a furniture repair virtual receptionist service?

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