Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best furniture repair answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from furniture repair technicians and specialists.
Furniture repair technicians have to work at a fast pace. Between assessing minor furniture damage and assembling complex furniture pieces, technicians and specialists rarely have the time to answer phone calls and respond to client messages. But with a furniture repair answering service, responsiveness will be one less thing furniture repair specialists have to make time for. A reliable answering service has been shown to support businesses in the ways that matter most. Here are a number of the benefits that furniture repair technicians have experienced with answering service:
With 24/7 availability, your clients will be able to talk to a real person at any time of the day, whether your team is available or not. With a trusted professional on the line, your clientele will always be in good hands.
Missed calls means missed opportunities. Don’t lose out on leads just because you can't reach the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability so your team never has to miss another call.
By handing off your call handling duties to an answering service, your schedule will be free of tedious administrative burdens. With more time to spend where your business needs it most, you can expect a surge in productivity, paving the way for your furniture repair business to thrive.
Smith.ai knows great customer service, so no matter your business type or industry, our virtual receptionist have you covered. Each and every Smith.ai virtual receptionists is highly trained in customer service. Let us put our award-winning practices to work for you and deliver an exceptional and professional response that gives your furniture repair business the representation it can be proud of.
Save the time and money you would've spent on an in-house receptionist and put it back towards your business. With an around-the-clock answering service, you can receive all of the services you need and then some for half the price. Customers who use Smith.ai can save upwards of $30,000/year.
Answering services like Smith.ai can send your furniture repair company detailed call summaries after each call and even provide your customers with chat, social media, and text messaging so you can stay in contact with your most valued clients.
A live furniture repair answering service can gift your business with the relief in needs, whether you're on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. Your furniture repair company can enjoy the all the benefits of an in-house receptionist without the cost, and then some. With Smith.ai’s furniture repair answering service, your team will be empowered to reach new heights and accomplish more of your goals, whatever they may be.
Smith.ai’s answering service provide furniture repair technicians and specialists with…
With all of the best features and resources a business could need, Smith.ai’s answering service is guaranteed to enhance furniture repair teams' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to furniture repair businesses like yours and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why furniture repair across the nation rely on Smith.ai.
The cost of a receptionist can be a major factor in any business's decision to hire an answering service or an in-house receptionist. Keeping costs lows and quality high is key, but traditional methods of addressing administrative workloads may not be the most cost-effective route many businesses may think it is. To give you a breakdown of the cost comparisons, we've compiled a list of the expenses your business can expect when hiring an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with surprisingly high fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your furniture repair company is located in any highly populated city, that price may be even higher. Costs tend to pile up when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive because you never have to pay for any of our receptionists' benefits or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden fees. That means your business could save over $35,000/year on salary alone, and possibly up to $42,000/year in benefits beyond salary payments, by hiring an answering service instead of an in-house receptionist. Not only will you save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, helping your team capture and covert 27% more leads. Smith.ai’s agents can also answer live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With interested clients receiving immediate, professional responses, there's no telling how many leads your business can convert. With Smith.ai’s furniture repair answering service, your business can receive all the benefits of an in-house worker without the unnecessarily high cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Keeping any business up and running is not as easy as it may seem. From coordinating day-to-day operations to overseeing overall company development and growth, furniture repair companies like yours have plenty on their plate. With a seemingly-endless checklist of tasks, owners and managers inevitably come face-to-face with issues that keep business from moving forward. The most common scenarios that furniture repair teams need virtual receptionist services for are:
Every business can benefit from some “front desk” support. Having professional assistants offset regular administrative pressures so employees can focus on specialized tasks can make all the difference. Unfortunately, many furniture repair companies would like to keep administrative costs as low as possible, and with an in-house receptionist, that simply can't happen.
Calls come in whether your furniture repair team is free to answer them or not. When furniture repair technicians are forced to take time away from appointments to answer phone calls, they quickly fall behind on work and lose focus. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, after multiple phone calls, productivity and revenue take a devastating hit.
Businesses grow and while that growth is great for obvious reasons, it can be challenging for already-busy employees to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, furniture repair teams can struggle to balance their workload and still remain productive.
When the work day ends, furniture repair technicians want to go home and enjoy their time away from clients, but just because your team clocks out doesn't mean calls don’t stop coming in. When your team is unavailable to answer the phone, leads can and will be missed, as over 27% of leads call outside of regular business hours. Furniture repair business owners may want to offer around-the-clock customer service, but with limited in-house staff and hours, it's next-to-impossible to manage.
If your furniture repair team is currently facing any one of these scenarios, an answering service may be your way out. By allowing a trained professional to take over call handling responsibilities for you, your team can enjoy a more manageable workload and your customers can expect professional responsiveness each time they call. Our virtual receptionists can address and resolve most of the frustrating issues your furniture repair business faces. Whether your team could benefit from some additional call handling, spam blocking, or lead qualifying support, Smith.ai's virtual assistants can be of service. By eliminating the need to dedicate time to screening calls and answering clients’ questions, your furniture repair company can get back to focusing on more important work without neglecting your client relationships.
Every company finds themselves in compromising situations that require outsourced assistance to resolve, and furniture repair businesses are no exception. Some of the most common reported problems that furniture repair businesses face are:
With a limited hours in the day and a long list of projects that need their attention, furniture repair teams may not be able to answer phones in time to capture and convert leads. Attempting to successfully tackle all of the day-to-day tasks of running a business while still providing high-quality customer service can lead to poor performance in both.
With in-house receptionists being unaffordable and inaccessible for most furniture repair businesses, furniture repair staff are often left to complete administrative tasks themselves. Despite spending a large portion of their day working on these office duties, furniture repair technicians are, for the most part, unequipped to balance their specialized work with their endless administrative duties, leaving them overwhelmed and unproductive.
Though they may try their best to answer every call, furniture repair teams are usually too busy to do so. By prioritizing their daily tasks and specialized furniture repair work, they fail to respond to new inquiries in time, leaving leads to call the next available furniture repair business they can find.
Many furniture repair companies complain of the challenge that is trying to make their business stand out amongst their competitors. Providing quality customer service through quick and thoughtful responses can place any business in good standing with their current and potential clients, but many furniture repair technicians and specialists simply lack the time between appointments to do so.
One of the most important, yet demanding aspects of building a successful business is finding and converting new clients. With so much time taken up by furniture appointments and administrative tasks, furniture repair teams have limited time to dedicate towards nurturing current clients and converting potential leads. Furniture repair technicians may not be able to deliver quality customer service their existing and potential clients expect, resulting in increasingly poor lead conversion, client loyalty, and retention rates.
Maintaining detailed phone records and call summaries isn't a simple task for furniture repair businesses who often disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is of the utmost importance for any business looking to maintain and improve their client relationships, but when customer information is mismanaged, furniture repair businesses find their client relationships quickly suffer.
If your furniture repair business is facing one or more of these challenges, a virtual receptionist service may be useful for you. One of the many useful features of Smith.ai is that are services are designed to fit your business needs, not the other way around. Our virtual receptionists can dedicate time wherever you need it to address the specific issues your business faces, whether that's call handling, appointment scheduling, or payment collecting. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your furniture repair company faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your business or team could use additional support in. To figure out which services your furniture repair business might benefit from the most, ask yourself which problems or challenges your team faces that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and experienced team who are ready and able to transform your business, however you see fit.