Nail Technicians and Artists

Never miss a call with 24/7 live receptionists.

Capture every opportunity to grow your nail salon when live receptionists answer your calls around the clock.
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Here’s why businesses rely on Smith.ai

82
%

of consumers expect an immediate response to a sales inquiry

50
%

of lead generation budgets are wasted on leads who are never contacted

79
%

of marketing leads never convert into sales

67
%

of customers who receive excellent service spend up to 14% more

KEEPING UP IS IMPOSSIBLE

Incoming calls are unpredictable.

Calls come in, but you're not always available to answer them. We capture leads, book appointments, collect payment, and log details instantly in your systems.

INCREASED PRODUCTIVITY

Schedule pedicures while we handle the calls.

There’s too much to do, and you can't delegate a nail artist's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business.

FOLLOW UP PROMPTLY

Outbound communications yield superior results.

Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.

TRUE OMNICHANNEL SOLUTION

Capture and book appointments with 24/7 Live Chat.

Keeping a nail salon up and running can be time-consuming. Our 24/7 live agents respond instantly to chats, texts, and Facebook messages so new online leads are converted while you stay focused on important work.

integrations

Smith.ai integrates with your software.

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

Trusted by businesses &
the agencies that support them

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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
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Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Everything You Need to Know About Nail Salon Answering Services

The best nail salon answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from nail technicians and artists.

What are the benefits of a nail salon answering service?

Nail salons are one of the most popular businesses in the United States. As a result, work days for nail technicians can be, to put it mildly, restless. From taking on appointments with regulars to handling unexpected walk-ins, nail artists hone their limited time and energy on providing the clients in their salon with the best care they can. Unfortunately, focusing so heavily on the delivering quality nail care leaves little time in nail technician's schedule for administrative tasks, like call answering. With schedules that rarely allow for lead generation and conversion efforts, nail technicians can easily lose out on hundreds of potential clients. By using a trusted nail salon answering service, however, nail technicians can prioritize their customer service without sacrificing their busy schedules. A reliable answering service provides professional nail salons of all shapes and sizes the support they need so they can get back to focusing on the work only they can do. Here are some of the most frequently noted benefits that many nail technicians experience with answering services like Smith.ai:

  • Expanded availability

With an answering service available around-the-clock, your clients are guaranteed to speak with a real human being, regardless of whether your salon is busy or closed. Your new and returning clients will consistently receive outstanding customer service from trained virtual receptionists assisting on your behalf, so your reputation always remains pristine.

  • Increased lead captured  

Missed calls equal missed opportunities. Don’t lose another lead because you were away from the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so all of the potential leads you may have missed before will be captured whether you're able to answer the call or not. 

  • Boosted work productivity 

By handing off calls or other administrative responsibilities to a nail salon answering service, your team can spend less time on the phone and more time on productive work, like taking on more appointments, opening a realm of growth possibilities for your blooming nail salon.

  • Enhanced client satisfaction and business reputation

Smith.ai is well-trained in providing masterful customer experiences, so regardless of your business size, our virtual receptionists got you covered. Rest easy knowing that every Smith.ai virtual receptionist is highly trained in customer service. Let us put our award-winning practices to work for you by delivering outstanding responsiveness. 

  • Get more for less

Nail techs can gain the support of several experienced in-house receptionists for the mere price of a gym membership. Customers who use Smith.ai instead of hiring in-house receptionists can save upwards of $30,000/year, not to mention precious office space and training hours.

  • Keep up with leads and clients

Answering services like Smith.ai can send over detailed call summaries after each call, and even provide your clients with chat, social media, and text messaging so your clients have more than one way to get in contact with your business, giving them communication options to choose from.

A live nail salon answering service can revolutionize the way you do business. Smith.ai's virtual receptionist services are specially designed to accommodate your business needs, whatever they may be. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide individualized support wherever you need it most. The power of hundreds of highly-experienced in-house receptionists wrapped into one sits in the palm of your hand, and with an endless list of features available for you to take advantage of, Smith.ai can proudly equip your business with the tools it needs to reach new, unprecedented heights.

Smith.ai’s answering service can offer nail salons much-needed services, like…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much, much more…

Our lengthy list of ideal features makes Smith.ai's answering services the clear choice for nail salon hoping to upgrade their workflows with more efficient and sustainable systems. Smith.ai has long been dedicated to offering comprehensive administrative support to nail salon like yours. For years now, our staff has been able to provide our award-winning services to countless satisfied clients. Read some of the 5-star reviews from clients like these to learn why nail salons from across the nation trust Smith.ai to deliver exceptional virtual receptionist services.

How much money will I save by hiring an answering service for my nail salon instead of an in-house receptionist?

"Front desk" support is invaluable, so when it comes to deciding between an in-house receptionist and an answering service, it really comes down to cost. Keeping prices as low as possible without sacrificing the quality of work is key, but with an in-house receptionist, you might not be getting as much as you could be for what you'd be paying. To give you a deeper look into the real cost of in-house receptionists, we've created a short list of some of the common expenses nail salon can anticipate.

The average salary nation-wide for an in-house receptionist is about $37,000 and they frequently come with unspoken fees, such as:

  • Medical, dental, and vision insurance, costing about $11,000/year
  • Life and disability insurance, costing about $2,000/year
  • 401K’s, retirement and pension plans, costing about $2,000/year
  • Paid sick leave, holidays, and vacations, costing about $5,500/year
  • Commuting reimbursement, costing about $5,000/year
  • Child care subsidy and parental leave, costing about $3,000/year
  • Health and wellness programs, costing about $1,000/year
  • Bonus pay, costing about $2,000/year
  • Company retreats, team bonding events, and employee outings, costing about $4,000/year
  • Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost in Addition to Salary: $77,000/year

If your nail salon happens to be located in a fairly well-populated area, that final total will most definitely be higher, especially when you add in all the time you'll have to spend on-boarding and training your new hire. Over time, these costs tend to pile up. Your dollar won't stretch when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can complete the exact same amount of tasks as an in-house receptionist can, and then some, barring coffee runs, of course. With virtual receptionists, you simply get more bang for your buck, making Smith.ai a smart investment in the long run.

Smith.ai’s answering service costs as little as $210/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $35,000/year on salary alone, and possibly up to $42,000/year in benefits beyond salary payments. Not only will you save big time, but you'll also witness a humongous improvement in your overall productivity, lead conversion, and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s agents can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, thus opening the door to an entirely new world of potential leads you may have never known existed.

Virtual receptionists can provide additional sales assistance as well by making outbound calls to capture potentially interested leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With potential clients receiving the timely, professional responses they expect, the amount of leads your nail salon will be equipped to convert will drastically increase. When you trust Smith.ai’s nail salon answering service, you can guarantee you'll be getting the absolute most for your money. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.

What kinds of scenarios do nail salons need virtual receptionist services for?

There's no doubt that nail technicians and specialists have their hands full. From daily manicure and pedicure appointments to taking care of difficult and demanding customers, nail technicians have plenty on their plate. With hectic work environments like this, issues tend to sneak up every once in awhile, and with a never-ending list of appointments to make, inventory to catalog, and supplies to restock, smart salon owners will make the save themselves tons of time and money by choosing to bring in outsourced support to help them effectively tackle those problems. Common scenarios that we've seen nail technicians and artists experience that have required a virtual receptionist service's assistance for are:

  • I can't afford the administrative support I need

"Front desk” support, in some way, shape, or form, is a must-have for any business, no matter the industry or size. Handing off your administrative duties to trained professionals can be a life saver for busy nail salon. Unfortunately, many smaller nail salons don't have the budget for expensive in-house receptionist, which means they lose out on that invaluable administrative support their competitors might be able to afford.

  • Constant phone calls distract from work

Calls come in whether your team can get to them or not. When professional nail techs repeatedly have to take time away from manicures and pedicures to answer the phone throughout their day, getting back to work can be a huge obstacle. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, nail artists watch as productivity dwindles away.

  • Growing business demands are overwhelming

Businesses grow and while that growth can be great for a shop's profit margins, increasing demands can be a considerable hinderance for smaller nail salons. Growth means more: more calls to answer, more appointments to schedule, more customers to take care of. To-do lists can become overwhelming overnight, making workloads absolutely grueling for exhausted nail technicians already stretched thin.

  • I can't afford to offer the 24/7 availability clients want

When the work day ends, nail artists deserve to go home and spend time away from clients. But when just because you clock out for the day doesn't mean calls stop coming in. And when you're unavailable to answer their calls, you miss the over 27% of leads who call outside of regular business hours. Oftentimes, nail salons would like to offer after-hours answering, but simply can't find the reliable support they need to do so that's within their budget.

If any one of these scenarios sound familiar to you, an answering service might be the resolution you've been searching for. By relinquishing your administrative duties and allowing trained virtual receptionists to take over on your behalf, your team will finally receive the support they need while your customers, new and old, will receive the superior responsiveness they've been desperate for. Smith.ai's virtual receptionists are available 24 hours a day, 7 days a week to assist you and your clients any way they can. So whether your nail salon could profit from a little extra help screening leads, sending out invoices, or responding to social media messages, our staff of highly-trained receptionists can provide the specialized support you need to keep your your clientele expanding and your nail salon thriving.

What are some of the common problems that indicate my nail salon could use a virtual receptionist service?

As any professional will tell you, business rarely ever runs smoothly, no matter what industry you're in or company size you have. Inevitably, sticky situations require you seek out external support. A few of the most commonly reported issues we've seen countless nail salons need virtual receptionist services for are:

  • I'm unable to offer the responsiveness leads demand

Jam-packed schedules and intense workloads leave many nail techs with little time to respond to potential customers' questions. Responsiveness has proven time-and-time again to be of the utmost importance for just about any and every business reliant on leads, but with hardly any time in leftover in their day to spend on lead generation and conversion, nail artists are often unable to offer even the bare minimum customer experience that leads expect.

  • I'm struggling to get productive work done

Ever-rising prices for in-house receptionists have convinced many nail techs to take on their administrative responsibilities themselves. But with a seemingly endless list of assignments being added on every day, nail techs who choose to take on these tasks themselves often buckle under the unrealistic demands that are required to keep up with these administrative responsibilities. Unsurprisingly, in cases like these, productivity levels plunge.

  • I'm not responding to new leads in time and it's costing me money

Nail salons are buzzing with activity. With so much going on, nail techs will inevitably miss calls, whether they're preoccupied working on clients, cleaning stations, or restocking inventory. Trying to get through day-to-day business projects while still providing adequate customer service can be a huge barrier even the most skilled nail technician struggles to overcome. Call handling and lead screening duties can quickly fall in line of importance, leaving many leads unanswered.

  • My competitors are responding to potential clients faster than me

With an indisputably competitive market, small or solo nail artists may be at a disadvantage when it comes to establish their shop as distinct from their competitors. Providing top-tier customer experiences through immediate, thoughtful responses can place any client-facing professional in good standing with potential leads, but high-quality customer service takes time that a large portion of busy nail artists don't have.

  • Capturing and converting leads is challenging

One of the most important, yet undeniably difficult aspects of building a successful business is finding and converting new clients. With so much on their plate as it is, many nail artists have difficulty juggling their daily salon duties with growing lead conversion demands. When left unanswered, leads will swiftly turn their attention to the nearest nail salon available to take their call.

  • I'm unsure of how to store and track of all of my clients’ data

Maintaining detailed phone records and call summaries isn't as easy as it may appear, and for nail technicians who, like many client-facing businesses, disperse client data across different software platforms. Knowing exactly how, when, and why customers call is crucial for any client-facing professional, but especially nail technicians hoping to strengthen their client relationships and grow their clientele. When client information is improperly stored, however, nail techs tend to miss out on major lead generation and conversion opportunities.

If you or your team is struggling to overcome any one of these challenges, know that a virtual receptionist service has had a long and successful history combatting common problems like these. One of the many beloved features of Smith.ai answering services is that our virtual receptionists direct their attention to the specific problems your company face. Our team of virtual receptionists will spend time where you need the most help, whether that's something as straightforward as call handling or something more complicated, like payment collecting. Smith.ai caters to your business needs, no matter what they may be. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your nail salon struggles with.

What do I need to prepare to get started with a nail salon virtual receptionist service?

When considering a virtual receptionist service, a good place to start is to consider which areas of your nail salon could use additional support in. To figure out which services you and your team might benefit from the most, think about which problems or challenges seem to be a on-going issue for you:

  • Does call handling seem to be a major difficulty? 
  • Could you use a little help screening and intaking leads? 
  • Do you have a hard time collecting deposits from new clients? 

Whatever you struggle with, Smith.ai’s virtual receptionists are equipped to adjust their service to take on the specific issues you could use a little extra help in. 

Once you've identified some of the most challenging issues Smith.ai receptionists can help you resolve, consider your salon's activity level: 

  • Do you receive more social media inquiries than phone calls?
  • Do endless spam calls keep you from responding to potential leads?
  • Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls? 

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need. 

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required. 

To sign up with Smith.ai, follow these three easy steps:

  1. Customize your instructions – Just answer a few, quick questions about your team and the preferences you have, and we’ll get you started. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions. 
  2. Send your calls to us – We work with every notable phone system and can set up customized rules for when we answer your calls, or we can answer every call, 24/7!
  3. Try risk-free with our 14-day money-back guarantee – Fully experience our call answering, scheduling, payments, and other phone services completely risk free for 14 days. If you find that we're not the right fit for you, you can receive up to $1,000 back within the first 14 days.

Whether your nail salon could use a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai can offer the customized assistance you've been looking for with quality call answering, lead screening, and sales development, among dozens of other useful features. When you sign up with Smith.ai, you aren't just signing up for a virtual receptionist service, you’re signing up for a professional, reliable, and friendly team of experienced customer service specialists who can transform the way you do business for good. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you or your team ever got by without it.

Learn how to get started with Smith.ai’s virtual receptionist service.

Recent Client Testimonials

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients."
Jeremy Treister
CMIT Solutions of Downtown Chicago
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