Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best interior design answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from interior designers.
Interior designers and decorators have a job like no other. From discussing design expectations with clients and executing complex construction projects, interior designers have a jam-packed schedule most days. This leaves little time to answer phone calls and respond to messages. But with an interior design answering service, customer service is one less task they have to make the time for. A reliable answering service has been proven time and time again to support businesses in the ways that matter most. Some of the major benefits that interior designers have experienced with an answering service are:
With a phone call answering service that’s available 24/7, your clients will be able to talk to a real person, whether your firm is busy, closed, or on holiday. With a dedicated professional on the line, your clients’ questions will always receive a thoughtful response.
Missed calls means missed opportunities. Don’t miss out on leads when you’re away from the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so your team never has to miss another call.
By handing off phone calls to an answering service, your team can be freed from administrative responsibilities. That means less time spent on the phone and more time spent where your firm needs it most. With more in-house hours allocated to productive work, your interior design firm can grow above and beyond.
Smith.ai knows great customer service, so no matter your business type or industry, our virtual receptionist have you covered. Each and every Smith.ai virtual receptionist is highly-trained in customer service. Let us put our award-winning practices to work for you by delivering exceptional and professional responsiveness your interior design firm can be proud of.
Gain the services of several experienced virtual receptionists for the price of a streaming subscription. Enjoy all of the services of an in-house receptionist, and then some, with an answering service for fraction of the price. Customers who use Smith.ai can save upwards of $30,000/year.
Phone answering services can send your interior design firm detailed call summaries after each call, and even provide your customers with chat, social media, and text messaging, so you can stay in contact with your most valued clients.
A live interior design answering service can change the way you do business for the better. Whether you're on a budget, overwhelming by growing business demands, or simply looking to enrich your company’s customer service, Smith.ai's virtual receptionists are designed to address your firm's needs, whatever they may be. Your interior design company can gain all the benefits of an in-house receptionist and more, giving your firm the power to accomplish its goals, whatever they may be.
Smith.ai’s answering service can provide interior designers and decorators with…
With tons of accommodating features and resources, Smith.ai’s answering service is guaranteed to enhance interior design firms' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to interior design firms like yours and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why interior designers across the nation rely on Smith.ai.
Of course, the cost of a receptionist can be a major factor in any business's decision looking to hire front desk support. Keeping costs lows and quality high is understandably important, but with an in-house receptionist, you may not get the most bang for your buck. To give you a breakdown of the cost comparisons, we've compiled a list of some of the average expenses businesses can expect when hiring an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with devastatingly-high fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your firm is located in any major city, that price may be even higher. Your in-house receptionist is only human, but costs pile up when they inevitably come in late, call in sick, request time off, take personal leaves of absence, go on vacation, etc. Smith.ai’s virtual receptionists, however, can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course. Virtual receptionists are also much less expensive because you never have to pay for any of our receptionists' benefits or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden fees. That means your business could save over $35,000/year on salary alone, and possibly up to $42,000/year in benefits beyond salary payments, by hiring an answering service instead of an in-house receptionist. Not only will you save big, but you'll see an enormous boost in your overall productivity and revenue as well. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, enabling your team to capture and covert nearly 27% more leads. Smith.ai’s agents can also answer live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With leads receiving immediate, professional responses, there's no telling how many clients your business can gain. With Smith.ai’s trusted interior design answering service, your firm can enjoy all of the benefits of an in-house receptionist and more without the unnecessarily expenses. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Firms like yours have their hands full. From managing daily projects to overseeing overall company development and growth, interior design firms deal with chaotic schedules and overwhelming workloads everyday. With hectic work environments like this, issues are bound to come up every now and again. The most common scenarios that interior design teams like yours need virtual receptionist services for are:
"Front desk” support is a must for just about every business, no matter the industry or size. Handing off administrative duties to a trusted professional can help to balance out workloads and put employees to ease. Unfortunately, many interior design firms can't afford the luxury of pricey in-house receptionists, especially when office rent, cleaning supplies, and marketing prices continue to sore.
Calls come in whether you're available to answer them or not. When interior designers and decorators are forced to take time away from projects to answer the phone, productivity drops. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, that's time and money down the drain.
Businesses grow and while that growth is great for obvious reasons, it can be a challenge for already-strained staff members to keep up. With calls that need to be answered, consultations that need to be scheduled, and leads that need to be screened, it’s easy to see how interior design teams can have a hard time getting everything done.
When the work day ends, interior designers deserve to go home and enjoy their time away from clients, but just because your team clocks out doesn't mean calls don’t stop coming in. When you're business is unavailable to answer calls, leads can and will be missed, as over 27% of leads call outside of regular business hours. Interior design firms may want to offer around-the-clock customer service, but with limited budgets, hours, and staff, after-hours availability becomes unobtainable for them.
If your interior design team is currently stuck in any one of these frustrating scenarios, an answering service can help you. By allowing a trained professional to take over call handling, your interior design team will benefit from the added administrative support and your customers will receive the professional responsiveness they crave. Our virtual receptionists can address and resolve most of the tedious issues your interior design firm faces. Whether you could use some call handling, spam blocking, or lead qualifying assistance, Smith.ai's virtual receptionists are here to provide the support you need. With a team of highly-trained virtual receptionists on your side, your interior design firm can get back to doing what you do best, empowered with the knowledge that all of your existing and potential clients are well taken care of.
Each and every company inevitably finds themselves in sticky situations that demand outsourced assistance to resolve, and interior design businesses are no exception. Some of the most common reported issues we've seen interior designers and decorators face are:
Busy schedules, growing workloads, and limited hours mean interior designs firms have a tough time providing the responsiveness their leads want. Attempting to get all of the day-to-day tasks of running an interior design firm while still providing the high-quality customer service you'd like to be known for is next-to impossible.
Unreasonable prices for in-house receptionists leave interior designers no choice, but to take on administrative tasks themselves. Despite dedicating a majority of their day to booking consultations and sending out invoices, interior designers can't seem to catch up on the growing administrative demands, let alone have time left over to allocate towards the designing projects their business is built on.
Though they may try their best to answer incoming call, interior design teams can't possibly get to every one. By prioritizing their daily projects and specialized design work, interior designers and decorators let their call handling and lead screening responsibilities fall to the wayside, resulting in astonishingly low conversion rates.
Many interior designers complain of the difficulty in trying to set their business a part from their competitors. Providing quality customer service through quick and thoughtful responses can obviously place any business in good standing with their current and potential clients, but many interior designers understandably lack the free time between projects to do so.
One of the most significant, yet arduous steps of building a successful business is finding and converting new clients. With so much time and effort being spent towards existing projects, interior design firms struggle to find the time to seek out and convert leads. Interior designers with hefty workloads have difficulty delivering high-quality customer service, leaving potentially interested leads unsatisfied.
Maintaining detailed phone records and call summaries isn't a simple task for interior design firms who frequently disperse client data across a variety of software platforms. Knowing how, when, and why clients call is of the utmost importance for businesses looking to prioritize their client relationships, but when customer information is mismanaged, interior designers will find their client relationships quickly suffer.
If your interior design company is facing one or more of these challenges, a virtual receptionist service may be the answer to you've been searching for. One of the many notable features of Smith.ai answering services is that our receptionists are there to address and fix the your business faces. Our virtual receptionists can allocate time where you need it most and tackle the specific issues your business struggles to overcome, whether your team needs additional support scheduling appointments, collecting payment, or simply answering calls. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your interior design company faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your team could use additional support in. To figure out which services your interior design team might benefit from the most, ask yourself which problems or challenges you face that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
Once you've identified some of the areas where Smith.ai receptionists can be useful for your team, consider what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and easy. No annual contracts, no hidden setup fees, and no need for scripts.
To sign up with Smith.ai, follow these three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or after-hours call answering service, Smith.ai can provide customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team of highly-trained experts who can transform your interior design firm from the inside out.