Calls come in when you're researching destinations, booking complex itineraries, or meeting with clients about their dream vacations. Your AI Receptionist captures leads, schedules consultations, handles booking inquiries, and logs details instantly in your systems. With our AI-first service backed by human support for escalations, travel requests never hit voicemail.
The AI Receptionist from Smith.ai becomes a part of your travel agency, greeting every caller professionally and capturing essential travel information through structured intake questions. By collecting destination interests, travel dates, budget range, and group size upfront, your AI Receptionist identifies and prioritizes qualified leads based on your specialties and service offerings.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. Track booking patterns, popular destinations, and seasonal trends to predict business growth, travel demands, and ROI with superior accuracy.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
A traditional in-house receptionist runs you about $77,000 a year when you factor in salary and benefits. The AI Receptionist from Smith.ai? Starts at just $97.50 per month. You're looking at savings of $30,000 to $40,000 annually — money you can reinvest in growing your travel agency instead of covering overhead.
But here's what really sets this apart: You only pay for what you use. Our per-call pricing means if you go over your plan's call allowance, you just pay for those extra calls — you don't get bumped into a pricier tier. No setup fees, no cancellation fees, no surprises. And if you want to save even more, annual billing gets you 10% off.
On the efficiency side, your AI Receptionist never takes a lunch break, never calls in sick, and handles multiple calls simultaneously during those crazy booking periods. Every call gets answered in two to three minutes, with perfect consistency. Your AI Receptionist captures travel preferences, budgets, and timelines instantly, then syncs everything to your CRM automatically.
What makes Smith.ai different is that you also get North America-based human support as an extension of your AI Receptionist's capabilities. When a client has a complex itinerary change or needs help with travel insurance, professional receptionists step in seamlessly. They're not there as a safety net — they're there to handle the situations that genuinely benefit from human assistance, like showing empathy during travel emergencies or collecting detailed information for complicated bookings.
The AI Receptionist from Smith.ai becomes your travel agency's front-line partner, handling the communication tasks that eat up your day so you can focus on crafting amazing travel experiences. It captures every detail that matters — destination preferences, travel dates, budget ranges, group sizes — and gets it all into your system.
Here's what actually happens: When someone calls about booking a trip, your AI Receptionist conducts intelligent intake, asking the right questions to qualify the lead. It schedules consultations directly in your calendar, processes deposits, and even handles routine questions about your services. The system knows the difference between a high-value honeymoon inquiry and a basic information request, prioritizing accordingly.
The real power comes from our infinite customization capabilities. Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, Smith.ai provides white-glove implementation with subscription-level pricing but enterprise-level customization. Your AI Receptionist gets programmed with your specific travel packages, destinations you specialize in, and your unique booking process. Our onboarding specialists ensure your AI Receptionist speaks your language, whether you focus on luxury cruises, adventure travel, or corporate bookings.
When situations need that human touch, such as a nervous first-time international traveler or someone dealing with a travel emergency, our professional receptionists provide support. They collect complex information, show genuine empathy, and ensure every client feels heard and valued. This isn't about fixing AI mistakes; it's about extending capabilities to deliver exceptional service at every touchpoint.
Integration isn't just a feature with Smith.ai; it's the backbone of how your AI Receptionist becomes part of your travel agency. With over 7,000 business tool integrations, the system connects directly with whatever CRM you're using, whether that's Salesforce, HubSpot, or industry-specific platforms.
Every call automatically updates your CRM with complete information — not just contact details, but the entire conversation context. Client preferences, trip interests, budget discussions, follow-up needs — it all flows into your system without you lifting a finger. Our solutions team uses platforms like Zapier, Make, and N8N to create custom workflows that match exactly how your agency operates.
This changes everything about how you manage client relationships. You're not scrambling to remember who called about that Mediterranean cruise or which client needed wheelchair-accessible accommodations. It's all there, organized and searchable. Your marketing gets smarter because you can see patterns, such as August calls being mostly about winter getaways or certain campaigns driving more luxury inquiries.
The integration goes beyond just storing data. It triggers actions. Book a consultation? Your calendar updates and confirmation emails go out automatically. Capture a hot lead? Your sales team gets notified instantly. Payment processed? Your accounting system reflects it immediately. This is what we mean by enterprise-level customization at subscription pricing; you get the sophisticated integration usually reserved for huge companies, but at a price that works for your travel agency.
Your AI Receptionist handles every type of call your travel agency gets, with customized protocols for each situation. New leads calling about trips? Your AI Receptionist captures their dream destination, travel dates, and budget while qualifying their readiness to book. Existing clients needing itinerary changes? Handled. Vendors like hotel reps or tour operators? Routed to the right person immediately.
The system intelligently manages different caller types based on your specific instructions. Maybe you want all honeymoon inquiries flagged as high priority, or calls about group travel over 10 people sent straight to your group specialist. You decide the rules, and your AI Receptionist follows them perfectly.
Here's when human support extends your AI Receptionist's capabilities: Complex travel emergencies need immediate human assistance, such as when someone's stuck abroad or dealing with medical issues. Sensitive situations, such as travel insurance claims or complaints, get the empathy and nuanced handling only humans provide. And anytime a caller simply asks to speak with a person, they're connected immediately.
Our North America-based receptionists aren't reading from scripts or making decisions about your business. They're professional receptionists who excel at information gathering, showing compassion, and ensuring every caller gets the right help. They handle payment-sensitive information carefully and manage complex scheduling that requires back-and-forth discussion. Think of them as expert communicators who complement your AI Receptionist's efficiency with human understanding when it matters most.
Travel planning doesn't follow business hours, and neither does your AI Receptionist. When someone gets inspired to book their dream vacation at 10 PM, or when international clients call from different time zones, you're there to capture that enthusiasm immediately. No voicemail, no "we'll call you back tomorrow"; just instant, professional service whenever they need it.
This round-the-clock availability changes your lead capture game completely. For travel agencies, this percentage can be even higher since people research and plan trips in their free time. Every one of those after-hours calls is a potential booking that your competitors miss. Your AI Receptionist captures them all, qualifying leads and scheduling consultations while you sleep.
Client satisfaction skyrockets when people get immediate responses. Modern travelers expect instant service, as they're used to booking flights and hotels online at any hour. When they call your agency and get the same immediate attention, you stand out. Your AI Receptionist handles routine questions about destinations, pricing, and availability right away, while complex requests get seamlessly escalated to human support when needed.