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Take the faster path to growth. Get Smith.ai today.
Affordable plans for every budget.
24/7 AI RECEPTIONISTS
Answering service for public relations firms
The AI Receptionist from Smith.ai handles calls 24/7, manages media inquiries, schedules meetings, and provides intelligent call analytics — so you can focus on client campaigns while AI manages.
PR never sleeps, and neither should your phones.
Calls come in when you're managing events, handling crisis communications, or meeting with clients about campaigns. We capture leads, field media inquiries, schedule consultations, and log details instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, urgent media requests and client needs never hit voicemail.
Protect reputations while AI handles the calls
The answering service from Smith.ai greets every caller professionally and captures essential information through structured intake questions. By collecting key details upfront — such as inquiry type, media outlet, deadline urgency, client references, and campaign interests — the system helps identify and prioritize high-value calls based on your firm's focus areas and client roster.
The most advanced and customizable call handling solution available
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
- Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
- True 24/7 coverage with intelligent call routing and seamless human escalation when needed
- Complete call handling including complex scheduling, payment processing, and sensitive conversations
- Advanced CRM integration with 7,000+ business tools and custom workflow automation
- Dedicated onboarding support with sales engineers and account managers ensuring optimal setup
- North America-based receptionists to support callers when needed
- Professional representation that adapts to your brand voice and industry requirements
Intelligent call analytics give your PR firm the lead
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track media patterns, client trends, and campaign effectiveness through historical tables and charts to predict business growth, resource needs, and ROI with superior accuracy through our AI-powered analytics.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of customers who receive excellent service spend up to 14% more
Looking for 100% human-powered coverage?
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Complete Human Coverage When You Need It
Smith.ai is trusted by 5,000+ businesses
“Other answering services just pass people through. They're not a gatekeeper like Smith.ai.”
Read case study
TALK TO OUR TEAM OF EXPERTS
Book a consultation
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows
- Flexible call instructions that adapt to your unique business processes
- Intelligent call handling with seamless human escalation
- Personalized lead qualification matching your specific criteria
- Bilingual services configured to your customer base
- Native CRM integration with your existing tech stack
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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View all integrations
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations
Frequently asked questions
The best public relations firm answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, lead intake, website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from public relation specialists.
What specific advantages does the answering service from Smith.ai offer to public relations firms compared to traditional call handling services?
How does Smith.ai ensure the accuracy and relevance of the custom AI prompts tailored for individual businesses?
What are the integration capabilities of the AI Receptionist from Smith.ai with existing business tools, and how does it enhance workflow efficiency?
Can the AI Receptionist from Smith.ai handle bilingual interactions efficiently, and what languages are supported?
What is the process for setting up the AI Receptionist with Smith.ai, and what ongoing support is provided to ensure optimal performance?
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