Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best locksmith answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from automotive, residential, and commercial locksmiths.
Any locksmith will tell you, in their profession, there is little to no down time. From repairing broken locks to installing new security systems, locksmiths' schedules are jam packed with projects, meaning they can't answer every single call that comes in. That's where a locksmith answering service comes in. A reliable answering service has been shown to support businesses in the ways that matter most. Here are a number of the benefits that locksmiths have experienced with answering service:
With a phone call answering service that’s available 24/7, your clients will always have a real person to talk to, whether your team is busy, closed, or on holiday. Your clients’ questions always receive a thoughtful response.
Missed calls means missed opportunities. Don’t lose out on leads just because you’re away from the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability so your business never misses another call.
Through outsourcing call handling to an answering service, you’ll have the spare time to spend where you need it most and focus on more important work to create and grow your locksmith business.
Smith.ai knows great customer service, so no matter your business type or industry, our virtual receptionist have you covered. All Smith.ai virtual receptionists are well trained in customer service and hospitality. Let us put our perfected practices to work for you and deliver an exceptional and professional response that gives your locksmith business the representation it can be proud of.
No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for a fraction of the price. Customers who use Smith.ai can save upwards of $30,000/year.
Phone answering services can provide your locksmith company with detailed call summaries after each call and even provide your customers with chat, social media, and text messaging so you can stay in contact with your most valued clients.
A live locksmith answering service can provide your business with a much needed sense of relief, whether you're on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. Your locksmith company can reap even more benefits to help your team accomplish its goals, whatever they may look like, with Smith.ai’s locksmith answering service.
Smith.ai’s answering service can provide locksmiths with…
With a long list of accommodating features, Smith.ai’s answering service is guaranteed to boost locksmith teams' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to locksmith businesses like yours and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why locksmiths across the nation rely on Smith.ai.
The cost of a receptionist is, without a doubt, one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist. To give you a breakdown of the cost comparisons, here are the average expenses that come with an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with surprisingly costly, hidden fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your locksmith company is located in a metropolis, that price may be even higher. Costs pile up when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive because your company doesn't have to pay for any of our receptionists' benefits or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by hiring an answering service instead of an in-house receptionist. Not only will your business save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, which is far more important than you might recognize, as 27% of leads call after hours. Smith.ai’s agents can answer live chats, texts, and social media messages. SMS answering can be overlooked yet over 46% of customers prefer communicating with businesses through text.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, which has been proven to be helpful as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. If you leave them hanging, they'll quickly give up and take their business elsewhere, likely your competitors. With Smith.ai’s locksmith answering service, your business can receive all the benefits of an in-house worker without the unnecessarily high cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Owning and operating a locksmith business is tricky. From coordinating day-to-day operations to overseeing overall company development and growth, locksmith companies have plenty on their plate. Inevitably, managers will come face-to-face with issues that impact business. The most common scenarios that locksmith teams like yours need virtual receptionist services for are:
Every business benefits from some “front desk” support. Having designated helpers offset regular administrative pressures so workers can focus on specialized tasks can be a big help. Unfortunately, with budget-restrictions, many locksmith companies may not be able to afford the high expenses that come with in-house receptionists, especially when they already have to save room for office rent, cleaning supplies, marketing, and other necessities.
Calls come in whether your locksmith team is in-store and available or not. Additionally, when locksmiths are forced to take time away from appointments to answer phone calls, they can quickly fall behind on work and lose focus on their specialized projects. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call.
Businesses grow and while that growth is great for many reasons, it can be difficult for already-overworked employees to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy to see how locksmith teams can fail to get everything done.
When the work day ends, locksmiths want to go home and enjoy their time away from clients, but calls don’t stop coming in. When your team isn't available to answer the phone, leads can and will be missed, as over 27% of leads call outside of regular business hours. Sure, locksmith businesses may want to offer accessible customer service around-the-clock, but it's often unrealistic and unmanageable for them to provide after-hours availability, especially with a limited in-house staff.
If your locksmith team is suffering from any one of these frustrating scenarios, an answering service can help by allowing a trained professional to take these tasks on for you. A locksmith answering service will give your team the support they need by taking on some of the more time-consuming and frustrating responsibilities for them. Our virtual receptionists can address and resolve most of the tedious issues your locksmith business faces. Whether your company is in need of some assistance with additional call handling, spam blocking, or lead qualifying support, Smith.ai's virtual assistants can be of service. By eliminating the need to allocate time to screening calls and answering clients’ questions, your locksmith business can get back to focusing on more important work without neglecting your client relationships.
Like most every business, locksmith companies frequently find themselves in compromising situations that require outsourced assistance to resolve. Some of the most common reported problems are:
With a limited staff and a never-ending list of assignments, locksmith staff may struggle to answer phones and respond to messages from clients as quickly as they need to in order to capture leads while they can. Attempting to successfully keep a locksmith business up and running while still providing high-quality customer service can lead to poor performance in both.
With the cost of in-house receptionists being as high as it is, locksmith teams are left to delegate administrative tasks amongst themselves. Despite spending a large portion of their day getting these office duties done, locksmiths are usually unequipped to balance their specialized work with their overwhelming administrative duties.
Though they may try to answer every call, locksmith teams are often too busy to do so. By prioritizing their work, they fall behind on responding to new inquiries, so, despite their efforts, potential leads will be missed.
A common complaint from most locksmith companies is how difficult it is to stand out amongst their competitors. Providing quality customer service through quick and thoughtful responses can place any business in good standing with their current and potential clients, but many locksmith businesses lack the free time between appointments to do so.
One of the most crucial, yet challenging aspects of building a successful business is finding and converting new clients. With so much time and effort being spent towards existing clients, locksmith businesses may not have the ability to seek out and convert new clients. Locksmiths who spread their workload too thin may not be able to deliver quality customer service. Slow response times may frustrate customers and severely impact client loyalty and retention, as well.
Maintaining detailed phone records and call summaries isn't a simple task for locksmith businesses who likely disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is crucial for any business hoping to successfully maintain and improve their client relationships, but when workloads get overwhelmed, locksmiths find their client relationships are often the first to suffer.
If your locksmith business is facing one or more of these challenges and struggling to overcome them, a virtual receptionist service may be useful for you. One of the many accommodating features of Smith.ai is that our services fit your business needs, not the other way around. Our virtual receptionists can allocate time where you need it most and address the specific issues your business face, whether your team needs additional support answering calls, book consultations, or sending invoices. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your locksmith company faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your business or team could use additional support in. To figure out which services your business might benefit from the most, ask yourself which problems or challenges your team faces that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.