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Calls come in when you're already on a job, driving between locations, or handling another emergency. We capture leads, dispatch emergency requests, collect payment details, and log service information instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, urgent lockouts never hit voicemail. human agents seamlessly step in when callers request to speak with someone directly or have complex security situations
The AI Receptionist from Smith.ai greets every caller professionally and captures essential service information through structured intake questions. By collecting key details upfront — such as lockout type and location, urgency level, vehicle or property details, service needed, and availability — the system helps identify and prioritize emergency calls based on your service areas and capabilities.

The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track emergency patterns, peak service times, and common request types through historical tables and charts to predict business growth, resource needs, and ROI with superior accuracy through our AI-powered analytics.

While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.


Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
