The first contact with a potential client is often the most important, but when you're a small business or a one-person-show, being available for every call can destroy your daily productivity. Even worse is when you step away from an important meeting, only to find yourself stuck answering an unsolicited sales or spam call.
Your first thought might be to hire a full-time receptionist. While effective, hiring a receptionist is an investment that many small businesses and startups are unable to afford. At Smith.ai, we've paired a team of dedicated receptionists with our smart technology to bring you the efficiency of a machine, without sacrificing the personable quality of a real receptionist.
With our answering service for small business, we handle the call screening and prioritization so that you can keep your valuable time where it belongs – with your work and your clientele. With the customized instructions and additional notes you provide, our receptionists maintain the charm and inside knowledge of an in-house receptionist. Your clients will feel at ease knowing their questions and concerns are being heard by a person, instead of the cold indifference of an answering machine.
Smith.ai goes the extra mile to bring you the premium tools you need. Let us book the appointments, take detailed messages, and route calls by customer need to keep your business running smoothly. Have instant call summaries delivered to your phone or email, and your real-time status updated via SMS. Setting up a transfer line will enable potential leads and priority callers to reach you directly, at your discretion. Our caller profiles can be integrated with many popular CRM and ticketing systems, so that you can keep all your customer information in one easily-accessible location.
Our product specialists will walk you through the on-boarding process and help you evaluate which plan best suits your needs and budget. This process is designed to collect the important information we'll need to answer your calls, and can be completed over the phone or via email. When you have questions or concerns of your own, our support team is available to promptly assist you throughout our extended business hours. As your business grows and evolves, we’ll evolve with you, updating instructions, knowing whom to transfer calls to, providing more detailed information as we learn, and just getting to know your business better — just like an in-house receptionist would.
Of all the possible impressions to make with a new lead, our receptionists will help you make the best one. You're the pro at what you do, so let us be the pros for your phone!