Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best carpenter answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from commercial, residential, and industrial carpenters.
Whether they specialize in rough or finish work, carpenters usually work in fast-paced environments. Whether its a simple installation job or a more complex repair project, carpenters rarely have spare time in their day to answer phone calls and respond to client messages. Thankfully, a carpenter answering service can help busy carpenters deliver the responsiveness their clients expect. A reliable answering service has been proven time and time again to provide the individualized support that carpenters can rely on. Below are just a few of the benefits that carpenters have been able to enjoy, thanks to an answering service:
With 24/7 availability, your clients will be able to talk to a real knowledgeable agent any time, day or not. Whether your team is away on vacation, clocked out for the night, or busy handling other projects, an answering service ensures your clients receive the customer service they expect when reaching out to your business.
Missed calls equal missed opportunities. Don’t miss out on any more leads just because you can't reach the phone in time. Answering services provide nighttime, overflow, weekend, and after-hours availability, so no matter what your schedule looks like, your business never has to miss another call, or another lead.
By handing your call handling duties over to an answering service, your team will be freed from constant phone call interruptions and tedious administrative duties. With more time to spend where your business needs it most, you can expect a huge boost in productivity, and consequentially, profit.
Smith.ai knows how to deliver unforgettable customer service, so no matter your specialty, we've got you covered. Each and every Smith.ai virtual receptionists is highly trained in customer service. Let us put our award-winning practices to work for you and offer your callers the custom support your business can really be proud of.
Customers who use Smith.ai can save upwards of $30,000/year. Save the time and money you would've spent on an in-house receptionist and put it back towards your business. With an around-the-clock answering service like Smith.ai, you can gain the exact support you need at a fraction of the price.
Answering services like Smith.ai can send detailed call summaries your way after each call and even provide your customers with chat, social media, and text messaging so you can stay in contact with your most valued clients.
A live carpenter answering service can offer businesses like yours the administrative relief it needs, whether you're on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. Your carpentry company can retain all the benefits of an in-house receptionist without the cost, and then some. With Smith.ai’s carpenter answering service, your team will be empowered to reach new heights and accomplish more of your goals, whatever they may be.
Smith.ai’s answering service provide carpenters of all specialties with…
With industry-leading features and all the additional resources your business could need, Smith.ai’s answering service is guaranteed to enhance carpentry teams' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to carpenters like you and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why carpenters across the nation rely on Smith.ai.
Understandably, the cost of a receptionist can be a major factor in any business's decision to hire an answering service or an in-house receptionist. Keeping costs low and quality high is key, but traditional methods of addressing administrative needs may not be the most cost-effective route nowadays. To give you a better look at the cost comparisons, we've compiled a list of the expenses your business can expect when hiring an in-house receptionist.
The average salary nationwide for an in-house receptionist is about $37,000 and they usually come with surprisingly hefty fees, such as:
Total Cost in Addition to Salary: $77,000/year
And if your carpentry company is located in any major city, that price may be even higher. Costs tend to pile up when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. An answering service provides a better alternative: more reliable, consistent service 24/7. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, all the while managing to cost less than an in-house receptionist.
Smith.ai’s answering service costs as little as $240/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $34,000/year on salary alone, and possibly up to $41,000/year in benefits beyond salary payments. Not only will you save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, helping your team capture and covert 27% more leads. Smith.ai’s agents can also answer live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. As interested clients start to receive more immediate, professional responses, there's no telling how many leads you'll be able to convert. With Smith.ai’s carpenter answering service, your business can receive all the benefits of an in-house worker without the unnecessarily high cost, giving you more bang for your buck. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Keeping any business up and running is, by no means, easy. From coordinating day-to-day operations to overseeing overall company development and growth, carpentry companies like yours have so much on their plate as it is. With so much to do, you simply can't expect to get everything done yourself, especially not at the quality, efficiency, or cost you'd like. That's why outsourced support, such as an answering service like Smith.ai, can be of particularly good use to a company trying to get it all done. Some of the most common scenarios that carpenters have experienced that require virtual receptionist services in order to address include:
Every business needs some form of “front desk” support to keep everything operational. Having professional agents take over a majority of the more-mundane tasks can offset regular administrative pressures. That way, employees can get back to more important projects and productivity can remain as high as possible. While many carpenters would like the support, in-house receptionists are often far out of their price range.
Calls come in whether your carpentry team is free to answer them or not. When carpenters have to take time away from appointments to answer phone calls, they quickly fall behind on work and lose focus. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, the quality of their work will be impacted and clients are sure to take notice.
While business growth is great for many obvious reasons, it can be challenging for employees who are often stretched-thin as it is to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, carpentry teams can struggle to balance their existing workload with new growing demands. These types of overwhelming workflows are hardly sustainable long-term.
When the work day ends, carpentry teams want to go home and enjoy their time away from clients, but just because your team clocks out doesn't mean calls don’t stop coming in. When your team is unavailable to answer the phone, leads can and will be missed, as over 27% of leads call outside of regular business hours. Carpenters may want to offer around-the-clock customer service, but with limited in-house staff, hours, and budgets, it can be next-to-impossible to manage.
If your carpentry team is currently struggling to deal with any one of these scenarios, an answering service may help. By allowing a trained professional to take over call handling responsibilities for you, your team can enjoy a more manageable workload and your customers can expect professional responsiveness each time they call. Our virtual receptionists can address and resolve most of the frustrating issues your carpentry business faces. Whether your team could benefit from some additional call handling, spam blocking, or lead qualifying support, Smith.ai's virtual assistants can be of service. By eliminating the need to dedicate time to screening calls and answering clients’ questions, your carpentry team can get back to focusing on more important work without neglecting your client relationships.
As effective and knowledgable as your staff may be, they're unfortunately not superhuman: They can't fix every single problem that comes their way. That's where an answering service comes in. Outsourcing to a reliable answering service can take the heat off of your team by allowing a group of highly-trained professionals to take over the administrative responsibilities your team struggles with the most. Answering services offer a blanket of support, so no matter what challenges arise, businesses of all shapes and sizes have the proper manpower and unique tools they need to weather any storm. Some of the most common reported problems that carpentry businesses like yours face are:
With a limited hours in the day and a long list of projects that need their attention, carpentry teams may not be able to answer phones in time to capture and convert leads. Attempting to successfully tackle all of the day-to-day tasks of running a business while still providing high-quality customer service can lead to poor performance in both.
With in-house receptionists being unaffordable and inaccessible for most carpentry businesses, carpenters are often left to complete administrative tasks themselves. Despite spending a large portion of their day working on these office duties, carpenters are, for the most part, unequipped to balance their specialized work with their endless administrative duties, leaving them overwhelmed and unproductive.
Though they may try their best to answer every call, carpenters are usually too busy to do so. By prioritizing their daily tasks and specialized repair and installation work, they fail to respond to new inquiries in time, leaving leads to call the next available carpentry business they can find.
Ensuring your business stands out amongst competitors is key to gaining new clients, but for many carpenters with busy schedules, this can be rather tricky. Providing quality customer service through quick and thoughtful responses can place any business in good standing with their current and potential clients, but oftentimes, carpenters simply lack the time to do so.
One of the most important, yet demanding aspects of building a successful business is finding and converting new clients. With so much time taken up by day-to-day projects, carpentry teams have limited time to dedicate towards nurturing current clients and converting potential leads. Carpenters may not be able to deliver quality customer service their existing and potential clients expect, resulting in increasingly poor lead conversion, client loyalty, and retention rates.
Maintaining detailed phone records and call summaries isn't a simple task for carpentry businesses who often disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is of the utmost importance for any business looking to maintain and improve their client relationships, but when customer information is mismanaged, carpentry businesses find their client relationships quickly suffer.
If your carpentry business is currently struggling to overcome one or more of these challenges, a virtual receptionist service may be incredibly useful for you. One of the many notable features of Smith.ai is that the services are designed to fit your business needs, not the other way around. Our virtual receptionists can dedicate time wherever you need it to address the specific issues your business faces, whether that's call handling, appointment scheduling, or payment collecting. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your carpentry company faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your business or team could use additional support in. To figure out which services your carpentry business might benefit from the most, ask yourself which problems or challenges your team faces that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service in order to cater to your exact business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and experienced team who are ready and able to transform your business, however you see fit.