Calls come in when you're running presses, finishing projects, or meeting with clients about design specs. We capture leads, take order details, schedule consultations, and log specifications instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, urgent print requests never hit voicemail.
The AI Receptionist from Smith.ai greets every caller professionally and captures essential order information through structured intake questions. By collecting key details upfront — such as project type and quantity, paper specifications, finishing requirements, file formats, and deadline needs — the system helps identify and prioritize qualified orders based on your capabilities and production schedule.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track order patterns, popular services, and production demands through historical tables and charts to predict business growth, material needs, and ROI with superior accuracy through our AI-powered analytics.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
The AI Receptionist from Smith.ai becomes your print shop's partner, handling everything from complex order specifications to rush job inquiries with AI-first efficiency and human support when needed. Your customers can describe intricate print projects, such as business cards with spot UV, large format banners, or custom die-cut pieces, and the AI captures every detail accurately. When technical questions get complicated or customers request human assistance, our North America-based receptionists seamlessly step in to provide personalized support.
What really sets this apart is the integration with over 7,000 tools, including specialized print management software you're already using. Every call gets logged, order details flow directly into your system, and you see real-time analytics showing which services generate the most inquiries. The system handles different caller types with custom protocols — new customers get qualifying questions about project specs and deadlines, existing clients receive personalized service based on their order history, and vendors get routed appropriately.
With bilingual support, intelligent spam blocking, and callback coordination built in, you're not just getting an answering service. You're getting a system that understands print shop workflows and helps you identify production bottlenecks while capturing every opportunity. It's enterprise-level customization at subscription pricing.
Print deadlines don't respect business hours. When someone needs 500 conference programs by tomorrow morning and calls at 9 PM, the AI Receptionist from Smith.ai answers immediately, 24/7, every single day. The system recognizes urgency markers in customer requests and applies your predefined protocols for rush orders, capturing specifications, quantities, deadlines, and contact details without missing a beat.
For those truly urgent situations, such as the corporate client who just realized they need materials for tomorrow's trade show, the AI identifies the priority level and can escalate to our North America-based human receptionists. These professional receptionists excel at showing empathy during stressful situations and collecting detailed information, but remember, they're receptionists, not print technicians. They won't advise on paper stocks or color profiles, but they'll ensure every critical detail gets captured and the right person on your team gets notified immediately.
Every after-hours interaction gets logged with complete details, so when you arrive in the morning, you know exactly what urgent orders came in overnight. No more lost opportunities because someone called after 5 PM and went to your competitor instead.
Getting the AI Receptionist connected to your print management and CRM systems is straightforward, and we don't drop you in the ocean to figure it out yourself. Our onboarding specialists work directly with you to map your existing software to our platform, whether you're using PrintSmith, Printavo, or any other system. The integration happens through APIs or our solutions team can create custom workflows using Zapier, Make, or N8N.
Here's what actually happens: When a customer calls about their print order, the AI Receptionist captures the details and pushes them directly into your print management system in real-time. Order specifications, customer information, deadlines — everything syncs automatically. No manual data entry, no missed details. If you're using specialized or custom software, our technical team collaborates with your IT folks to create tailored integration solutions. The whole process typically requires minimal downtime, and our white-glove onboarding support ensures everything works perfectly from day one. You maintain your existing workflows while adding a powerful layer of automation that makes your entire operation more efficient.
Let's talk real numbers that matter to your bottom line. An in-house receptionist costs around $77,000 annually when you factor in salary, benefits, insurance, vacation time, and training. That's a huge expense for someone who can only handle one call at a time and needs lunch breaks during your busy periods.
The AI Receptionist from Smith.ai starts at just $97.50 per month for 30 calls. Want more human involvement? Our AI-enhanced virtual receptionist plans with dedicated North America-based agents start at $292.50 per month. If you go over your call allowance, you only pay for each additional call; you're not bumped into a higher tier. No setup fees, no cancellation fees, no surprises. Most print shops save over $30,000 annually while getting 24/7 coverage that handles multiple calls simultaneously.
Plus, you get advanced features your in-house receptionist can't provide, including instant CRM integration, real-time analytics, and the ability to scale during busy seasons without hiring temporary help.. That saved money can go toward new equipment, marketing, or expanding your services. You're getting enterprise-level capabilities at subscription pricing.
Traditional answering services take messages. The answering service from Smith.ai becomes part of your print shop, understanding your business and actively helping it grow. While traditional services struggle with "I need 2,000 tri-fold brochures with aqueous coating by Thursday," your answering service captures every technical specification accurately and asks the right follow-up questions based on your custom prompts.
The real difference shows in the details. Traditional services can't integrate with your print management software, can't qualify leads based on project value, and definitely can't provide real-time analytics about which services drive the most inquiries. The answering service does all this while handling diverse caller types with customized protocols — rush orders get immediate attention, price shoppers get qualified based on your criteria, and existing customers receive personalized service based on their order history.
When situations require human support, our North America-based receptionists provide professional escalation, not just message-taking. You get detailed call summaries with actionable insights, not just "someone called about printing." With 24/7 availability and infinite customization options, you're not settling for basic coverage; you're getting a system that actively contributes to your growth while maintaining the professional image your print shop deserves.