There's too much to do, and you can't delegate an architect's work. Hand off "the rest" to our AI Receptionist, available 24/7 — even after-hours. We manage your firm's calls so you can focus on what only you can do: creating exceptional designs and overseeing complex projects. We can handle calls from leads, clients, vendors, and others for complete peace of mind.
The AI Receptionist from Smith.ai greets every caller professionally and captures essential project details through structured intake questions. By collecting key information upfront and identifying genuine prospects, the system helps prioritize leads based on your firm's criteria. Our human agents seamlessly step in when callers request to speak with someone directly or have complex inquiries that require detailed information collection and routing to the appropriate architect or team member.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
Smith.ai ensures professional, architect-specific interactions through comprehensive customization and expert setup. Your onboarding specialist provides white-glove configuration to train the AI Receptionist with architecture industry terminology, common questions your firm receives, and custom protocols specific to your firm.
You select the voice that best matches your brand tone and personality, ensuring the AI represents your firm professionally. Then the AI Receptionist uses intelligent call flow design to recognize different caller types — whether they're potential clients with new projects, existing clients, contractors, or referral partners — and applies appropriate handling protocols for each.
The system offers infinite customization through ongoing refinements, allowing your firm to adapt call handling as your needs evolve. This ensures every interaction maintains the professional standards your architecture firm is known for while providing the efficiency and availability that modern clients expect.
Smith.ai stands apart from competitors in three critical ways that matter most to architecture firms:
Unlike basic AI answering services that leave you to configure complex systems yourself, Smith.ai provides dedicated, technically-savvy onboarding specialists who customize your call handling to your exact business requirements. While other AI services offer generic templates, we create bespoke configurations tailored to architecture-specific workflows like project intake, consultation scheduling, and client communication protocols.
Compared to traditional virtual receptionist services that only offer human agents at premium prices, we deliver the perfect balance of AI efficiency with human assistance available instantly when needed. Your callers go through intelligent lead qualification and basic information collection through AI, with seamless escalation to professional human agents for complex scheduling, detailed or confidential information gathering, or when callers request human assistance.
Instead of hiring in-house receptionists, architecture firms can use Smith.ai receptionists to eliminate the overhead of salaries, benefits, training, and managing coverage during sick days, vacations, or after-hours periods.
Our white-glove implementation includes ongoing technical support and account management that ensures your service works flawlessly from day one, with no trial-and-error setup periods that could cost you valuable project opportunities.
Smith.ai offers transparent, flexible pricing with no hidden fees or setup costs. Our AI Receptionist plans start at just $97.50/month for 30 calls, providing intelligent call handling with seamless human support when needed. For businesses preferring dedicated human coverage, our virtual receptionist plans begin at $292.50/month.
Our per-call pricing model means you pay only for actual calls answered — never for idle time like you would with in-house staff. If you exceed your plan’s call allowance, you simply pay for each additional call without being forced into a higher-tier plan. There are no setup fees, cancellation fees, or long-term contracts required.
You can save 10% with annual payment, and month-to-month flexibility is always available.
Whether you choose our AI-first service, with support from our virtual receptionists, or full virtual receptionist coverage, you’ll receive the same white-glove onboarding, custom call instructions, and ongoing support that sets Smith.ai apart from competitors who simply provide a subscription and leave you to figure it out alone.
The integration of AI call intelligence and historical analytics greatly enhances the growth and decision-making processes of an architecture firm by providing real-time insights and predictive data that inform strategic planning and operational efficiency. AI call intelligence collects and analyzes data from each client interaction, which empowers architects to understand client needs better and anticipate future projects, ultimately improving client satisfaction and loyalty.
Historical analytics further support decision-making by allowing an architecture firm to track trends over time, evaluate marketing efforts, and measure the effectiveness of business strategies. By understanding which types of inquiries generate the most leads or projects, a firm can allocate resources more effectively and capitalize on opportunities that drive growth. Analytics also help identify inefficiencies or gaps in service delivery, enabling the firm to make informed adjustments that enhance efficiency, reduce costs, and streamline operations. Together, these analytics tools provide a data-driven approach to business development, helping architecture firms maintain competitive advantage and achieve long-term success.
Customizing AI instructions for an architecture firm with Smith.ai involves a personalized approach to ensure the AI receptionist aligns with the specific needs and preferences of the firm. First, the architecture firm collaborates with Smith.ai dedicated sales and onboarding teams to identify the unique requirements of their firm, such as common types of client inquiries or specific workflows they follow. During this initial phase, the firm provides input on how they wish calls to be handled, including greeting protocols, lead qualification criteria, and project-specific inquiries that may arise and how to answer them accurately.
Smith.ai supports this customization process by offering personal technical solutions and support calls to thoroughly understand the firm's operational nuances and then these teams can customize the AI Receptionist to align with them. This ensures that the AI prompts and instructions are tailored precisely to match the firm's expectations. Additionally, Smith.ai provides ongoing account management to adapt the AI system as the firm grows or their processes change, allowing continuous refinement of the AI's handling of calls. This adaptability is a significant advantage, ensuring that the AI receptionist remains relevant and effective in addressing the evolving needs of the architecture firm.
The AI Receptionist from Smith.ai can automatically send data from calls to your business systems, such as your CRM or lead management software. This is one of the biggest areas where we help architectural firms streamline their operations.
Our integration capabilities include:
With more than 7,000 software integrations available, we connect with popular architectural firm management tools, project management platforms, and CRMs. Our solutions team can also create custom workflows using tools like Zapier, Make or n8n to ensure information flows exactly where your firm needs it.
This means your team spends less time on manual data entry and more time focused on design work and customer service. Unlike basic answering services that simply take messages, the AI Receptionist from Smith.ai becomes part of your firm, automatically organizing and routing call information to keep your projects moving forward efficiently.
Our professional virtual receptionists are based in the United States and Mexico, ensuring clear communication and cultural understanding when handling your most important calls. When the AI Receptionist escalates a call — whether for complex scheduling, payment processing, or when a caller specifically requests human assistance — you can be confident that a skilled, North American-based agent will provide the same level of professionalism your business demands. This domestic approach eliminates language barriers and many timezone complications, giving you peace of mind that every escalated call receives expert attention from someone who understands your market and business culture.