Flooring answering service for dealers and installers

Calls come in, but you’re not always available to answer them. We capture leads, book appointments, collect payments, and log details instantly in your systems. The AI Receptionist from Smith.ai can screen calls with intelligent lead qualification, book appointments directly on your calendar, take payments securely, and escalate complex inquiries to human support when needed.

The AI Receptionist from Smith.ai greets every caller professionally and captures essential flooring information through structured intake questions. By collecting key information upfront — such as flooring type needed (carpet, hardwood, tile, vinyl, or laminate), room details and square footage, and current flooring condition and removal needs — the system helps identify and prioritize projects based on your installation expertise and crew availability. Our human agents seamlessly step in when callers request to speak with someone directly or have complex inquiries that require detailed information collection and routing to the appropriate flooring specialist or project coordinator.

Make better business decisions with real-time call data visualized in your dashboard. Every call summary is enriched with AI-powered metadata: actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict growth, costs, and ROI through intelligent call analytics.