Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best spa answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from spa owners, estheticians, and relaxation specialists.
Spas have risen in popularity over the last few decades, and since the pandemic, they've been a luxury thousands have missed. Because of this, spa owners and workers have been working tirelessly to keep their customers, new and old, as happy as possible, but with a booming customer base, workdays can get pretty hectic. From taking on appointments with regulars to handling unexpected walk-ins, estheticians, masseuses, and other spa specialists can easily get overwhelmed. Focusing so intensely on providing the top-notch quality care clients expect can leave little to no time in spa teams' schedules for administrative tasks, like call answering. With workdays so busy, customer service as well as lead generation and conversion responsibilities can quickly fall to the wayside, costing spas hundreds of potential customers. However, by entrusting a reliable spa answering service, spas can keep their customer service a priority without sacrificing an ounce of their valuable time or energy. An answering service can offer spa teams the unique support they need so they can get back to focusing on the work only they can do. Here are some of the most frequently noted benefits that many spa teams have experienced when using an answering service like Smith.ai:
With an answering service available around-the-clock, your customers are guaranteed to speak with a real human being, regardless of whether your spa is busy or closed. All of your valued clients are promised to receive outstanding customer service from trained virtual receptionists working effortlessly on your behalf to ensure your reputation remains pristine.
Missed calls equal missed opportunities. Don’t lose another lead because you were away from the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so all of the potential leads you may have missed before will be captured whether you're able to answer the call or not.
By placing your call-handling duties on the shoulders of a trusted spa answering service, your team can spend less time on the phone and more time on productive work, like taking on more appointments, opening a realm of growth possibilities for your blooming spa.
Smith.ai is well-trained in providing masterful customer experiences, so regardless of your business size, our virtual receptionists got you covered. Each and every one of Smith.ai's virtual receptionists are knowledgeable and trained in customer service. Let us put our award-winning practices to work for you by delivering impeccable responsiveness you want your spa to be known for.
Spas can gain the support of several experienced in-house receptionists for the mere price of a gym membership. Customers who use Smith.ai instead of hiring in-house receptionists can save upwards of $30,000/year, not to mention precious rental space and training hours.
Answering services like Smith.ai can send over detailed call summaries after each call, and even provide your customers with chat, social media, and text messaging so your clients have more than one way to get in contact with your business, giving them communication options to choose from.
A live spa answering service can revolutionize the way you do business. Smith.ai's virtual receptionist services are specially designed to accommodate your business needs, whatever they may be. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide individualized support wherever you need it most. The power of hundreds of highly-experienced in-house receptionists wrapped into one sits in the palm of your hand, and with an endless list of features available for you to take advantage of, Smith.ai can proudly equip your business with the tools it needs to reach new, unprecedented heights.
Smith.ai’s answering service can offer spa teams dozens of indispensable services, like…
Our long list of features help to make Smith.ai's answering services the clear choice for spa owners eager to give their business the upgrade it needs to be more productive and profitable long-term. Smith.ai has a healthy history of being dedicated to offering comprehensive administrative support to spas just like yours. For years now, our staff has been able to provide our award-winning services to countless satisfied clients. Read some of the 5-star reviews from clients like these to learn why spa owners from all over the world rely on Smith.ai, and only Smith.ai, to deliver exceptional virtual receptionist services.
"Front desk" support is invaluable, so when it comes to deciding between an in-house receptionist and an answering service, it really comes down to cost. Keeping prices as low as possible without sacrificing the quality of work is key, but with an in-house receptionist, you might not be getting as much as you could be for what you'd be paying. To give you a deeper look into the real cost of in-house receptionists, we've created a brief list of some of the common expenses spas can expect when hiring in-house helpers.
The average salary nationwide for an in-house receptionist is about $37,000 and they frequently come with unspoken fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your spa happens to be located in a popular area of town, that final price will almost certainly be a lot higher, especially when you take into account all the billable hours you'll have to allocate towards on-boarding and training your new hire. Over time, these costs tend to pile up. Your dollar won't stretch when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can complete the exact same amount of tasks as an in-house receptionist can, and then some, barring coffee runs, of course. With virtual receptionists, you're guaranteed to get more bang for your buck, making Smith.ai the wiser investment in the long run.
Smith.ai’s answering service costs as little as $210/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $35,000/year on salary alone, and possibly up to $42,000/year in benefits beyond salary payments. Not only will you save big time, but your spa will also see a huge spike in your overall productivity, lead conversion, and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s agents can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, thus opening the door to an entirely new world of potential leads you may have never known existed.
Virtual receptionists can provide additional sales assistance as well by making outbound calls to capture potentially interested leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With potential clients receiving the timely, professional responses they expect, the amount of leads your spa will be equipped to convert will drastically increase. When you trust Smith.ai’s spa answering service, you can rest assured that you'll be getting the absolute most for your money. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
There's no doubt that spa owners and teams have their hands full. From daily massage appointments to taking care of difficult and demanding customers, spa specialists have more than enough on their plate as it is. And when issues sneak up, as they so often do, there isn't a ton of wiggle room for spa teams to be able to balance their never-ending list of projects with finding and implementing solutions to new problems. Forward-thinking spa owners can save themselves and their team the headache by opting to bring in outsourced support to help them get ahead of those problems before they happen. Common scenarios that we've seen spa teams experience that have required a virtual receptionist service's assistance for are:
"Front desk” support, in some way, shape, or form, is a must-have for any business, no matter the industry or size. Handing off your administrative duties to trained professionals can be a life saver for overwhelmed spa teams. Unfortunately, many spas just can't justify the hefty expenses that come with hiring an in-house receptionist, which means they lose out on that invaluable administrative support competing spas might be able to afford.
Calls come in whether your team can get to them or not. When estheticians and masseuses repeatedly have to take time away from appointments to answer the phone throughout their day, getting back to work can be a huge obstacle. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, customers grow frustrated and spa specialists get to watch their productivity and reputation flow down the drain.
Businesses grow and while that growth can be great for a spa's profit margins, increasing demands can be a considerable hinderance for smaller spas. Growth means more: more calls to answer, more appointments to schedule, more customers to take care of. To-do lists can become overwhelming overnight, making workloads absolutely grueling for exhausted estheticians and massage therapists who are almost certainly already stretched thin.
When the work day ends, spa teams deserve to go home and spend time away from clients. But just because you clock out for the day doesn't mean calls stop coming in. And when you're unavailable to answer their calls, you miss the over 27% of leads who call outside of regular business hours. Many spas would like to offer after-hours answering, but overnight receptionists and call centers are often much too expensive for their budget.
If any one of these scenarios sound familiar to you, an answering service might be the resolution you've been searching for. By relinquishing your administrative duties and allowing trained virtual receptionists to take over on your behalf, your team will finally receive the support they need while your customers, new and old, will receive the superior responsiveness they've been desperate for. Smith.ai's virtual receptionists are available 24 hours a day, 7 days a week to assist you and your clients any way they can. So if your spa could profit from a bit more help screening leads, sending out invoices, or responding to social media messages, our staff of highly-trained receptionists can provide the specialized support you need to keep your your customers taken care of and your growing spa thriving.
While it may sound like a good idea to simply disperse workloads amongst your in-house team, the truth of the matter is you can't expect to get everything done on your own. Inevitably, you won't be able to see some major obstacle coming or that you won't have the manpower to resolve a more complicated problem internally. That's just the nature of business. Outsourced support, like an answering service, can offer spas like yours the helping hand they need in order to make their way out of even the toughest spots unscathed. A few of the most commonly reported problems we've seen spa teams require virtual receptionist services for are:
Tight schedules and intense workloads leave spa teams with little time to answer potential customers' questions. Responsiveness has proven time-and-time again to be of the utmost importance for just about any and every business reliant on leads, but lead generation and conversion duties often cut into a spa team's hectic workdays, keeping them from being able to offer even the bare minimum customer experience that leads expect.
High prices for in-house receptionists have forced smaller spas to try and take on their administrative responsibilities themselves. But with a seemingly endless list of assignments being added on every day, estheticians and massage therapists who attempts to tackle these duties themselves can quickly fall under the unrealistic demands that are required to keep up with these administrative responsibilities. Unsurprisingly, in cases like these, productivity levels plunge.
Spas are always buzzing with activity. With so much going on, it's inevitable that calls will be missed, whether a spa team is preoccupied working on customers, cleaning stations, or restocking inventory. Trying to get through day-to-day business projects while still providing adequate customer service can be a huge barrier even the most skilled esthetician may struggle to overcome. Call handling and lead screening duties can easily fall to the wayside, leaving valuable leads unanswered.
With an indisputably competitive market, smaller spas are at a clear disadvantage when it comes to setting their business apart from their competitors. Providing top-tier customer experiences through immediate, thoughtful responses can place any client-facing professional in good standing with potential leads, but high-quality customer service takes time that a large portion of busy spa teams unfortunately don't have.
One of the most important, yet undeniably difficult aspects of building a successful business is finding and converting new clients. With so much on their plate as it is, many spa teams are unable to juggle their daily appointments with growing lead conversion demands. When left unanswered, leads will swiftly turn their attention to the nearest spa available to take their call.
Maintaining detailed phone records and call summaries isn't as easy as it may appear, and for spa teams who, like many client-facing businesses, disperse client data across different software platforms. Knowing exactly how, when, and why customers call is crucial for any client-facing professional, but especially spas looking to strengthen their client relationships and grow their clientele. When client information is improperly stored, however, spas will almost certainly miss out on major lead generation and conversion opportunities.
If you're struggling to overcome one or more of these issues, know that virtual receptionists are trained to help you combat common problems just like these. One of the best features of Smith.ai answering services is that our virtual receptionists direct their attention to the specific problems your company face. Our team of virtual receptionists will spend time where you need the most help, whether that's something as straightforward as call handling or something more complicated, like payment collecting. Smith.ai caters to your business needs, no matter what they may be. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your spa faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your spa could use some additional support in. To figure out which services you and your team might benefit from the most, think about which problems or challenges seem to be a on-going issue for you:
Whatever you struggle with, Smith.ai’s virtual receptionists are equipped to adjust their service to take on the specific issues you could use a little extra help in.
Once you've identified some of the most challenging issues Smith.ai receptionists can help you resolve, take into account your spa's activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required.
To sign up with Smith.ai, follow these three easy steps:
Whether your spa could use a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai can offer the customized assistance you've been looking for with quality call answering, lead screening, and sales development, among dozens of other useful features. When you sign up with Smith.ai, you aren't just signing up for a virtual receptionist service, you’re signing up for a professional, reliable, and friendly team of experienced customer service specialists who can transform the way you do business for good. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you or your team ever got by without it.