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24/7 VIRTUAL RECEPTIONISTS
AI Receptionist for Couriers and Delivery Companies
You deliver the goods while the AI Receptionist from Smith.ai delivers customer engagement. Our AI call answering with optional human oversight is guaranteed to improve your business.
Incoming calls are unpredictable.
Calls come in, but you’re not always available to answer them. We capture leads, book appointments, collect payment, and log details instantly in your systems. We manage your company's calls so you can focus on what only you can do: coordinating efficient routes and ensuring on-time deliveries that keep clients satisfied.
Deliver packages and shipments while AI handles the calls
The AI Receptionist from Smith.ai greets every caller professionally and captures essential delivery details through structured intake questions. By collecting key information upfront — such as pickup and delivery locations, package size and weight, and delivery timeline — the system helps identify and prioritize delivery requests based on your company's capabilities and service areas.
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The most advanced and customizable call handling solution available
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
- Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
- True 24/7 coverage with intelligent call routing and seamless human escalation when needed
- Complete call handling including complex scheduling, payment processing, and sensitive conversations
- Advanced CRM integration with 7,000+ business tools and custom workflow automation
- Dedicated onboarding support with sales engineers and account managers ensuring optimal setup
- North America-based receptionists to support callers when needed
- Professional representation that adapts to your brand voice and industry requirements
Powerful call intelligence gives your business the lead
Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of customers who receive excellent service spend up to 14% more
Looking for 100% human-powered coverage?
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Complete Human Coverage When You Need It
Smith.ai is trusted by 4,000+ businesses
“So much more than an answering service. Smith.ai gives us a personal way to focus on executing at the fast pace required in startup life.”
Read case study
TALK TO OUR TEAM OF EXPERTS
Book a consultation
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows.
- Intelligent call handling with seamless human escalation.
- Native CRM integration with your existing tech stack.
- Dedicated implementation team that ensures perfect setup from day one.
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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View all integrations
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations
Frequently asked questions
The best courier and logistics answering services do much more than pick up phone calls and take messages for couriers, package handlers, and delivery specialists. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from mail couriers and delivery specialists.
How does the AI Receptionist from Smith.ai integrate with existing courier and logistics phone systems?
What specific features does the AI Receptionist offer for after-hours and overflow call handling?
How do the cost savings of using Smith.ai compare to hiring an in-house receptionist for a courier company?
What levels of human support are available with the AI Receptionist from Smith.ai?
Can the AI Receptionist from Smith.ai provide bilingual support and how does it handle language preferences?
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Got it, thank you!
We'll reach out to you momentarily with more info.
Oops! Something went wrong while submitting the form.