Couriers and Delivery Specialists

Never miss a call with 24/7 live receptionists.

Capture every opportunity to grow your courier and logistics business when live agents answer your calls around the clock.
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Here’s why businesses rely on Smith.ai

82

%

of consumers expect an immediate response to a sales inquiry

50

%

of lead generation budgets are wasted on leads who are never contacted

79

%

of marketing leads never convert into sales

67

%

of customers who receive excellent service spend up to 14% more

Talk to our expert sales team

Book a Free 15-Minute Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Call/text  (650) 727-6484

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KEEPING UP IS IMPOSSIBLE

Incoming calls are unpredictable.

Calls come in, but you're not always available to answer them. We capture leads, book appointments, collect payment, and log details instantly in your systems.

INCREASED PRODUCTIVITY

Deliver packages and shipments while we handle the calls.

There’s too much to do, and you can't delegate a courier and a delivery specialist's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business.

FOLLOW UP PROMPTLY

Outbound communications yield superior results.

Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.

TRUE OMNICHANNEL SOLUTION

Capture and book appointments with 24/7 Live Chat.

Maintaining a courier and logistics business can be time-consuming. Our 24/7 live agents respond instantly to chats, texts, and Facebook messages so new online leads are converted while you stay focused on important work.

integrations

Smith.ai integrates with your software.

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

Trusted by businesses &
the agencies that support them

Everything You Need to Know About Courier and Logistics Answering Services

The best courier and logistics answering services do much more than pick up phone calls and take messages for couriers, package handlers, and delivery specialists. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from mail couriers and delivery specialists.

What are the benefits of a courier and logistics answering service?

Courier and logistics companies are usually incredibly busy, from managing shipping material and information to transporting items and services to customers. They can't reach the phone to answer each and every call that comes in, but offering quality customer support through a reliable courier and logistics answering service has been shown to boost businesses on many levels. Below are just a few of the benefits mail couriers and delivery specialists have experienced with us:

  • Expanded availability

With a phone answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your company is busy, closed, or on holiday. Your clients’ questions always receive a thoughtful response.

  • Increased lead captured  

Missed calls equal missed opportunities. Don’t lose leads just because you’re not always able to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so your courier company never misses another call. 

  • Increased work productivity 

Through outsourcing call handling to an answering service, you’ll have the freedom to spend time where you need it most and focus on more important work to build your courier business.

  • Enhanced client satisfaction and business reputation

At Smith.ai, we know great customer service and how to deliver it for a range of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put best practices to work for you and deliver an exceptional and professional response that represents your courier and logistics business well every time. 

  • Save money and time

No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for a fraction of the price. It's been noted that customers who use Smith.ai save upwards of $30,000/year. 

  • Stay up-to-date with leads and clients

Phone answering services can provide your courier and logistics business with detailed call summaries after each call and even provide your customers with chat, social media, and text messaging so you can stay in contact with your most valued clients.

A live courier and logistics answering service can relieve your business, whether your business is on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. Your courier and logistics business can receive even more benefits to help your company accomplish its goals, whatever they may be, with Smith.ai’s courier and logistics answering service.

Smith.ai’s answering service can serve courier and logistics companies with…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much more…

With virtually limitless features, Smith.ai’s answering service is guaranteed to grow your companies' productivity, revenue, and outreach. Smith.ai has offered quality service to courier and logistics businesses for years and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why courier and logistics business owners prefer Smith.ai.

How much money will I save by hiring an answering service for my courier and logistics company compared to an in-house receptionist?

The price of a receptionist is arguably one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist. Let's take a look at the average price for an in-house receptionist.

The average salary nation-wide for an in-house receptionist is about $37,000 and they often come with astounding hidden fees, such as:

  • Medical, dental, and vision insurance, costing about $11,000/year
  • Life and disability insurance, costing about $2,000/year
  • 401K’s, retirement and pension plans, costing about $2,000/year
  • Paid sick leave, holidays, and vacations, costing about $5,500/year
  • Commuting reimbursement, costing about $5,000/year
  • Child care subsidy and parental leave, costing about $3,000/year
  • Health and wellness programs, costing about $1,000/year
  • Bonus pay, costing about $2,000/year
  • Company retreats, team bonding events, and employee outings, costing about $4,000/year
  • Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost in Addition to Salary: $77,000/year

If your courier and logistics company is located in a highly populated area, that price may be even higher, especially when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive, as your business isn't stuck with the bill for their time off, benefits, or salaries.

Smith.ai’s answering service costs as little as $140/month, with no hidden or unexpected fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by choosing to hire an answering service instead of an in-house receptionist. Not only will your business save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, which is far more important than you might recognize, as 27% of leads call after hours. Smith.ai’s agents can answer live chats, texts, and social media messages. SMS answering can be overlooked, but over 46% of customers prefer communicating with businesses through text. 

Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, which has been proven to be helpful as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. It’s absolutely critical for businesses to respond promptly. Extended periods of waiting encourage leads to take their business elsewhere and you may not have the chance to explain why you’re the right courier and logistics business for them, costing you much more than a single customer. With Smith.ai’s courier and logistics answering service, your business can receive all the benefits of an in-house worker without the unnecessary cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.

What common scenarios do courier and logistics businesses use virtual receptionist services for?

Owning and operating a business can be exhausting, from managing several dozen deliveries and tasks to overseeing overall company development and growth. Companies like these inevitably face issues that impact their ability to succeed. The most common scenarios that courier and logistics businesses need virtual receptionist services for are:

  • I can’t afford to hire staff, but still need “front desk” support

“Front desk” support offers courier and logistics businesses regular administrative assistance that is guaranteed to help operations run more smoothly. When couriers and logistics businesses have a smaller budget, however, they may not be able to afford the expenses that come with an in-house receptionists, especially when they already have to make room for office rent and supplies, marketing, and advertising. 

  • I need time to focus without constant interruptions from calls

Calls come in whether your courier and logistics company is available to answer them or not. When delivery specialists have to answer phone calls in addition to their regular delivery duties, they'll easily fall behind on work and lose focus on their projects. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call.

  • My business is growing and my team can’t handle it all 

Businesses grow and it can be difficult to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy for logistics teams to feel overwhelmed.

  • I can’t offer around-the-clock availability to answer calls 

When the work day ends, couriers and delivery specialists want to go home and enjoy their free time away from clients, but calls don’t stop coming in and when your team isn't available to answer the phone, leads can often be missed, as over 27% of leads call out of normal business hours. Courier and logistics businesses may not be able to offer after-hours availability, but still want to provide their clients with accessible customer service. 

If your courier and logistics company is struggling to deal with any one of these scenarios, an answering service can help offset pressure by allowing you to outsource these tasks to a professional virtual receptionist. A courier and logistics answering service will tackle some of the more time-consuming and frustrating responsibilities, addressing and alleviating the tedious issues your business faces. Smith.ai’s virtual receptionists can accomplish the same, whether your courier and logistics company is looking for some additional call handling, spam blocking, or lead qualifying support. By eliminating the need to allocate time to screening calls and answering clients’ questions, your business can get back to focusing on more important work without neglecting your client relationships.

What are some of the common problems that indicate my courier and logistics company could use a virtual receptionist service?

Courier and logistics businesses, like any business, frequently find themselves in compromising situations that require outsourced assistance to resolve. Some of the most common problems are:

  • I don't have the time to respond to incoming calls and messages from clients

With a limited staff and a never-ending list of assignments, courier and logistics companies may struggle to answer phones and respond to messages from clients as quickly as they should. Attempting to successfully run a courier and logistics business and provide quality customer service at the same time can easily lead to poor performance in both.

  • I’m spending my whole day on administrative tasks and can’t get productive, real work done

With the cost of in-house receptionists being as high as it is, courier teams are left to delegate administrative tasks themselves. Despite spending a large portion of their day getting these office duties done, delivery specialists are often unable balance their important projects with their administrative tasks. 

  • I’m missing calls from new business leads

Courier and logistics businesses may try to attempt to respond to all of the calls they receive, however, they usually have higher priority assignments that take precedent. Delivery teams can quickly fall behind on responding to new inquiries so potential leads will be easily missed.

  • I can’t reply fast enough to leads to beat my competition to new clients

It can be a struggle for courier and logistics companies to distinguish themselves and stand out amongst their competitors. Providing quality customer service through quick and thoughtful responses can place businesses well above the rest, but many courier businesses fail to have the free time between deliveries to do so. 

  • I’m struggling to find and keep new clients

One of the most crucial, yet challenging aspects of growing a successful business is finding and converting new clients. With so much time and effort being spent towards existing clients, courier businesses may not have the chance to seek out and nurture new clients. Professionals who spread their workload too thin may not be able to deliver quality customer service. Slow response times may frustrate customers and hurt client loyalty and retention, as well.

  • I can’t keep track of my clients’ data

Maintaining detailed phone records and call summaries isn't a simple task for courier and logistics businesses who may disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.

If your courier and logistics business is attempting to deal with one or any of these challenges, a virtual receptionist service may be useful for you. One of the many great things about Smith.ai is that our services fit your business needs, not the other way around. Our virtual receptionists can allocate time where you need it most and address the specific issues your business face, whether you need help screening and qualifying leads or sending out appointment reminders and invoices. Sign up for a free trial today and see how Smith.ai’s virtual receptionists can alleviate the problems your courier and logistics company faces.

What do I need to prepare to get started with a courier and logistics virtual receptionist service?

Determining which services are most valuable to your courier and logistics business is a good place to start. To figure out which services would be best for your business, ask yourself what problems or opportunities you face that a virtual receptionist service can help to address:

  • Does your business need some extra help managing call handling? 
  • Does your business struggle to respond to online inquiries left on your social media or website? 
  • Does your business have difficulty sending out invoices and collecting payment? 

Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs. 

After that, think about what services would best fit your company’s activity level: 

  • Does your business receive hundreds of calls a day or just a few?
  • Do you receive more online messages than calls?
  • Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls? 

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need. 

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts. 

Follow three simple steps:

  1. Complete a new client form – Just answer a few, quick questions about your courier and logistics business and the preferences you have and we’ll can get you started right away. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions. 
  2. Get a 14-day/20-call free trial – Experience our fully-featured service first hand for free and learn how Smith.ai’s virtual receptionist can fit into your company. We’ll collaborate with you throughout to make sure you’re getting the most out of your risk-free trial. No credit card required!
  3. Pick a monthly plan – At the end of 14 days or 20 relevant calls – whichever comes first – we’ll recommend a plan based on your courier and logistics company’s usage during your free trial and you get to choose what plan works best for your business. If you end up not liking the plan you chose, you can change it at any time.

Whether your courier and logistics company is looking for a full-time virtual receptionist or an occasional phone answering service, Smith.ai can provide you with customized assistance with high-quality customer service, lead screening, and sales development. When you join forces with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly new team member who’s guaranteed to transform your business. Learn more about how to get started with Smith.ai’s virtual receptionist service.

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients."
Jeremy Treister
CMIT Solutions of Downtown Chicago
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How do the best businesses make use of Smith.ai?

Use our best practices to hit the ground running with Smith.ai virtual receptionists, and achieve results from Day One.