24/7 VIRTUAL RECEPTIONISTS

Answering service for couriers and delivery companies

You deliver the goods while Smith.ai's courier answering service delivers customer engagement. Our call answering & SPAM blocking improve your business.
A delivery man smiles as he prepares to unload packages.

Incoming calls are unpredictable.

Calls come in, but you're not always available to answer them. We capture leads, book appointments, collect payment, and log details instantly in your systems.

Deliver packages and shipments while we handle the calls.

There’s too much to do, and you can't delegate a courier and a delivery specialist's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business.

We provide 360-degree coverage to manage both your inbound and outbound customer engagement.

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
67%
of customers who receive excellent service spend up to 14% more

Capture and book appointments with 24/7 Live Chat.

Maintaining a courier and logistics business can be time-consuming. Our 24/7 live agents respond instantly to chats and texts, so new online leads are converted while you stay focused on important work.

Complete Human Coverage When You Need It

Prefer 100% live agents? We've got you covered.

While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.

Our virtual receptionist plans provide:

  • Dedicated human agents trained specifically on your business and industry.
  • True 24/7 coverage with live professionals, never voicemail or automated systems.
  • Complete call handling including complex scheduling, detailed note-taking, and sensitive conversations.
  • Seamless CRM integration with the same advanced features as our AI plans.
  • Custom call instructions tailored to your exact preferences and procedures.
  • Professional representation that sounds like an extension of your in-house team.

Smith.ai is trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.7 stars
“So much more than an answering service. Smith.ai gives us a personal way to focus on executing at the fast pace required in startup life.”
Edward Aten
Merchbar

TALK TO OUR TEAM OF EXPERTS

Book a consultation

Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.

  • Custom AI prompts engineered for your industry, terminology, and workflows.
  • Intelligent call handling with seamless human escalation.
  • Native CRM integration with your existing tech stack.
  • Dedicated implementation team that ensures perfect setup from day one.
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END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations

END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.