The AI Receptionist from Smith.ai delivers exactly what moving companies need: intelligent call handling that captures leads, screens inquiries, and conducts customer intake — all with human support available for escalation when needed.
Your crew's time is invaluable — and coordinating relocations can't be delegated. The AI Receptionist from Smith.ai handles quote requests, move scheduling, and customer screening efficiently, with human agents providing support for complex situations or when customers request to speak with a person.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Give your customers the quality of service they deserve with real-time call data powered by artificial intelligence, visualized in every Smith.ai client dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track customer inquiries, moving quote patterns, and urgent scheduling requests with historical analytics to optimize operations, reduce response times, and improve customer satisfaction with superior accuracy through intelligent insights.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
The AI Receptionist from Smith.ai uses advanced natural language processing specifically configured with custom prompts for your moving business. The system efficiently handles routine inquiries — capturing moving dates, locations, inventory size, and basic service requirements — completing most calls in just a few minutes.
The AI automatically identifies scenarios requiring human assistance based on your predefined criteria. These include emotional or stressed callers needing compassionate support during difficult relocations, complex logistics involving multiple locations or specialty items, payment-sensitive discussions about deposits or insurance, and any time a caller specifically requests to speak with someone. The transition happens seamlessly, with professional receptionists receiving comprehensive context from the AI to continue the conversation without interruption.
What makes Smith.ai different is our infinite customization capabilities. During white-glove onboarding, our specialists work with you to craft AI behavior that matches your exact business needs — from identifying different caller types (residential moves, corporate relocations, emergency moves) to applying your specific qualification criteria. You won't be dropped in the ocean with a generic solution like other AI competitors offer.
The AI Receptionist delivers several features specifically configured for moving companies through our customizable platform. The AI system recognizes moving industry terminology and typical customer patterns, efficiently collecting essential details like move dates, origin and destination addresses, approximate home size, and special handling requirements.
The system's swift call processing — averaging two to three minutes — ensures potential customers receive immediate attention during their stressful planning process. Our AI conducts tailored intake processes, screening inquiries to identify service fit (local vs. long-distance, residential vs. commercial) and assessing urgency levels for same-day or emergency move requests.
Professional human support extends the AI's capabilities for situations requiring detailed information gathering or emotional support. These receptionists handle deescalation when customers are stressed about their moves, collect comprehensive details for complex relocations, and manage sensitive scheduling discussions — all while maintaining your brand's professional standards.
Through comprehensive call analytics, you gain insights into peak inquiry times, common customer concerns, and conversion patterns specific to your moving business. This intelligence helps optimize your operations, from crew scheduling to marketing spend allocation.
Examples shown are illustrative and not exhaustive. Your specific implementation will be customized to your business's unique requirements during onboarding.
The AI Receptionist from Smith.ai offers significant operational advantages starting at just $97.50 per month — a fraction of the $37,000+ salary and benefits required for an in-house receptionist. But cost savings are just the beginning.
Our AI-first system provides true 24/7 availability, capturing leads during evenings and weekends when many moving decisions are made. Unlike a single employee who needs breaks, vacations, and sick days, the AI receptionist handles multiple simultaneous calls during peak inquiry periods without putting anyone on hold.
The intelligent call handling system, enhanced by professional human support when needed, ensures consistent service quality. Every caller experiences the same professional greeting, thorough information capture, and efficient routing—whether they call at 2 PM or 2 AM. When you exceed your monthly call allowance, you simply pay for each additional call without being forced into a higher-tier plan. There are no setup or cancellation fees.
With features like automated CRM integration, intelligent spam blocking (protecting you from over 20 million robocalls), and detailed call analytics, Smith.ai provides capabilities that extend far beyond traditional receptionist duties—all while maintaining the personal touch through human escalation options whenever callers need that extra level of service.
Smith.ai ensures seamless transitions through intelligent automation integrated with professional human support. The AI system first captures comprehensive context about each caller's moving needs — dates, locations, inventory details, and specific requirements—creating a complete picture before any escalation occurs.
When the AI identifies triggers for human assistance (complex scheduling, emotional situations, payment discussions, or caller requests), it instantly provides human agents with full conversation context and captured information. This means callers never need to repeat themselves, maintaining conversation flow and professionalism.
The combination of AI-driven efficiency and human empathy creates an experience that feels natural to callers while maintaining the swift, efficient service that converts leads into booked moves.
Setting up the AI Receptionist from Smith.ai begins with comprehensive white-glove onboarding designed specifically for your moving business. You won't be left to figure things out alone — our onboarding specialists work directly with you throughout the entire process.
First, we configure custom AI prompts tailored to your moving services, seasonal patterns, and specific terminology. Whether you specialize in residential moves, corporate relocations, or both, the AI learns to recognize and properly handle each type of inquiry. We establish your call routing rules, defining how different caller types (new leads, existing customers, vendors, partners) should be managed.
Next, we craft flexible call instructions that adapt to your business processes. This includes setting up appointment scheduling protocols that sync with your crew availability, defining lead qualification criteria based on your service areas and minimum job sizes, and establishing escalation triggers for situations requiring human support.
Throughout setup, you'll have direct access to onboarding specialists who ensure every aspect reflects your brand voice and operational needs. We configure integrations with your existing CRM and moving software, establish custom business hours or 24/7 coverage preferences, and fine-tune the system based on your feedback.
The result is an AI receptionist that sounds like your business, follows your procedures, and delivers the exact experience you want for your customers.