Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best moving company answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from movers.
Moving companies require their employees to be constantly on the go. From discussing expectations with clients and providing complex moving assistance, movers have little time in their schedule to dedicate to administrative tasks. This means calls and messages from existing and potential clients go unanswered. But with a moving company answering service, customer service can still be prioritized. A reliable answering service can provide businesses the support they need in the ways that matter most, picking up wherever their team leaves off. A few of the most notable benefits that movers can enjoy with answering service are:
With a phone call answering service that’s available 24/7, your clients will always talk to a real person, whether your team is busy, closed, or on holiday. With a trusted professional on the line representing your business, your clients will receive the high-quality customer service they expect.
Missed calls means missed opportunities. Don’t miss out on leads because you're too busy to answer the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability so your potential client can be nurtured and your team never has to miss out on another lead.
By entrusting an answering service with your calls, your team will no longer be plagued by administrative duties. Less time spent on the phone and more time allocated to productive work means your moving company has more opportunities for growth than ever before.
Smith.ai knows great customer service, so whatever your business size or industry, our virtual receptionist have you covered. Each and every Smith.ai virtual receptionist is highly-trained in customer service. Let us put our award-winning practices to work for you by delivering exceptional and professional responsiveness your moving company can be proud of.
Gain the services of a dozen highly-trained virtual receptionists for the price of a streaming subscription. Enjoy all of the services of an in-house receptionist, and then some, with an answering service for fraction of the price. Customers who use Smith.ai can save upwards of $30,000/year.
Phone answering services can send your moving team detailed call summaries after each call and even provide your customers with chat, social media, and text messaging so your company can always keep in contact with your most valued clients.
A live moving company answering service can change the way you do business for the better. Whether you're on a budget, overwhelming by growing business demands, or simply looking to enrich your company’s customer service, Smith.ai's virtual receptionists are designed to suit your team's needs, no matter how big or how small. Your moving company can receive all the benefits of an in-house receptionist and more, empowering your company to accomplish its goals, whatever they may be.
Smith.ai’s answering service can offer movers…
With an endless list of accommodating features and resources, Smith.ai’s answering service is guaranteed to enhance moving teams' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to moving companies like yours and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why movers across the nation rely on Smith.ai.
Of course, the cost of a receptionist can be a major factor in any business's decision looking to hire front desk support. Keeping costs lows and quality high is the goal, but with an in-house receptionist, you may not get the most bang for your buck. To give you a breakdown of the cost comparisons, we've compiled a list of some of the average expenses businesses can expect when hiring an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with appallingly expensive hidden fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your moving company is located in a major city, that price may be even higher. Costs pile up when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much taxing on your budget because you never have to pay for any of our receptionists' benefits or salaries.
Smith.ai’s answering service costs as little as $240/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $34,000/year on salary alone, and possibly up to $41,000/year in benefits beyond salary payments. Not only will you save tons, but you'll also see a huge boost in your overall productivity and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, enabling your team to capture and covert nearly 27% more leads. Smith.ai’s agents can also answer live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With leads receiving immediate, professional responses, there's no telling the amount of leads your business will be able to convert. With Smith.ai’s trusted moving company answering service, your team can enjoy the benefits of several in-house receptionists without the unnecessarily high cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
It's no secret that movers have their hands full. From managing daily projects to overseeing overall company development and growth, movers deal with hectic schedules and massive workloads every single day. With bustling work environments like this, it's not surprising that issues come up every now and again. The most common scenarios we see movers need virtual receptionist services for are:
"Front desk” support, in some form, is a necessity for every business. Handing off administrative duties to a trusted professional can help to balance out workloads and put employees to ease. Unfortunately, many moving companies can't afford the expenses that come with in-house receptionists, especially when dealing with budget restraints.
Calls come in whether your team is available to answer them or not. When movers are forced to take time away from projects to answer the phone, productivity drops. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, that's time and money down the drain.
Businesses grow and while that growth is great for obvious reasons, it can be a challenge for busy movers to keep up. With calls that need to be answered, consultations that need to be scheduled, and leads that need to be screened, it’s easy to see how moving teams can have a trouble getting everything done.
When the work day ends, movers deserve to go home and spend time away from clients. But calls don't stop coming in just because your team clocks out for the day. When your business is unavailable to answer calls, leads can and will be missed, as over 27% of leads call outside of regular business hours. Moving companies may like to offer around-the-clock customer service, but with limited budgets, hours, and staff, after-hours availability isn't an option.
Whether your moving team is dealing with any one of these frustrating scenarios, or one quite similar, an answering service can be of service to you. By allowing a trained professional to take over call handling, your team will benefit from the added administrative support and your customers will receive the professional responsiveness they crave. Our virtual receptionists can address and resolve most of the tedious issues your company faces. Whether you're in need of some additional call handling, spam blocking, or lead qualifying support, Smith.ai's virtual assistants are here to pick up where your team leaves off. With trained virtual receptionists taking over your most tedious tasks, your moving company can get back to doing what you do best, backed by the knowledge that your existing and potential clients will receive the best care possible.
It's no secret that every company tends to come across situations that demand outsourced assistance to resolve. A handful of the most commonly reported issues we've seen movers complain of are:
Busy schedules, growing workloads, and limited hours leave movers little to no time to offer the responsiveness their leads demand. Trying to get all of the day-to-day tasks of running a moving company while still providing the high-quality customer service you'd like to be known for is just about impossible.
Unreasonable prices for in-house receptionists force movers to take on administrative tasks themselves. Despite dedicating a majority of their day to answering client questions and sending out invoices, movers can't seem to catch up on the growing administrative demands, let alone have time left over to find new leads.
Though they may try their best to get to the phone when they can, moving teams can't possibly answer to every call. By prioritizing moving appointments and specialized projects, movers often let their call handling and lead screening responsibilities fall to the wayside, resulting in disappointingly low conversion rates.
Many movers note that they have a hard time making their business standout amongst their competitors. Providing quality customer service through quick and thoughtful responses can obviously place any business in good standing with their current and potential clients, but most movers' tight schedules keep them from delivering decent customer service.
One of the most significant, yet arduous steps of building a successful business is finding and converting new clients. With existing clients and current projects prioritized above all, moving companies have little time left in the day to seek out and convert leads. Movers with colossal workloads understandably have trouble delivering high-quality customer service, isolating potentially interested leads.
Maintaining detailed phone records and call summaries isn't a simple task for movers who often disperse client data across a variety of software platforms. Knowing how, when, and why clients call is of the utmost importance for businesses looking to prioritize their client relationships, but when customer information is mismanaged, movers will find their client relationships quickly suffer.
If your moving company is facing one or more of these challenges, a virtual receptionist service may just be the answer you've been searching for. One of the many notable features of Smith.ai answering services is that our receptionists do their best to address and resolve all of the administrative issues your business faces. Our virtual receptionists can allocate time where you need it most and tackle the specific issues your team struggles to overcome, whether you could use additional support scheduling appointments, collecting payment, or simply answering calls. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your moving company faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your business or team could use additional support in. To figure out which services your moving company might benefit from the most, ask yourself which problems or challenges your team faces that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
Once you've identified some of the areas where Smith.ai receptionists can be useful for your team, consider what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and easy. No annual contracts, no hidden setup fees, and no need for scripts.
To sign up with Smith.ai, follow these three simple steps:
Whether your business would like a full-time virtual receptionist or simply an overflow or after-hours call answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development in a way that suits your needs best. When you join Smith.ai, you won’t just be acquiring a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team of well-trained experts who can transform your moving company from the inside out.