AI-first receptionist for florists

Calls come in, but you’re not always available to answer them. We capture leads, book appointments, collect payment, and log details instantly in your systems. 

While you’re designing and arranging the perfect bouquet, our AI receptionist can screen callers, book appointments, and log details in your CRM and calendar. When complex situations arise, professional agents provide seamless escalation to ensure every caller receives appropriate assistance.

The AI Receptionist from Smith.ai greets every caller professionally and captures essential floral information through structured intake questions. By collecting key information upfront — such as occasion type (wedding, funeral, birthday, corporate event, or everyday arrangement), flower preferences and allergies, budget range, and delivery location and timing requirements — the system helps identify and prioritize orders based on your floral inventory and delivery schedule. Our human agents seamlessly step in when callers request to speak with someone directly or have complex inquiries that require detailed information collection and routing to the appropriate floral designer or delivery coordinator.

Make better business decisions with AI-powered real-time call data, visualized in every Smith.ai client dashboard. The AI Receptionist from Smith.ai analyzes each interaction and enriches call summaries with intelligent metadata — actions completed, caller disposition, priority, relevance, call recording & transcription, and more. See the big picture with AI-generated historical tables and charts to predict business growth, costs, and ROI with superior accuracy.