Calls come in, but you're not always available to answer them, especially after hours, on holidays, or weekends. We’ll drive growth and build customer trust by facilitating purchases.
There’s too much for your staff to do. And you can't delegate management, ordering, or fulfillment. Hand off "the rest" to our receptionists. We can drive sales, answer questions, and take payments.
Friendly, accurate, and helpful receptionists answer sales calls with a smile. New potential customers are assisted or vetted and directed to your team.
The best e-commerce and retail answering services do much more than pick up phone calls and take messages for retail managers. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from e-commerce shop owners and retail managers.
E-commerce and retail managers are often usually up to their ears in product fulfillment and order management and don't have the time to answer every call that comes in, but providing high-quality customer service through a reliable e-commerce and retail answering service has been shown to improve businesses. Here are a few of the benefits e-commerce and retail businesses experience with us:
With a phone answering service that’s available all day, every day, your clients will always have a real person to talk to, whether your shop is busy, closed, or on vacation. Your clients’ questions always receive a thoughtful response.
Missed calls mean missed opportunities. Don’t let leads pass you by just because you’re not free to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so your store will never miss another call.
Through outsourcing call handling to an answering service, you’ll be able to dedicate time to more important work to build your business.
Smith.ai knows great customer service and how to deliver it for a range of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put our tried-and-tested practices to work for you and provide an exceptional, professional response that represents your business positively each and every time.
No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for a fraction of the price. Companies that use Smith.ai can save up to $30,000/year.
Phone answering services can provide your e-commerce and retail business with detailed call summaries after each call and even provide your clients with chat, social media, and text messaging so you can keep connected to your most loyal customers.
An e-commerce and retail answering service can offer your business with much needed relief, whether your shop is on a budget, overwhelmed by overflow calls, or simply hoping to strengthen your company’s customer service. With Smith.ai’s answering service, your shop can receive even more benefits to help your company accomplish its goals, whatever they may be.
Smith.ai’s answering service can provide e-commerce and retail businesses with…
With almost endless features, Smith.ai can promise your company growth in productivity, revenue, and outreach. Smith.ai has constantly provided quality service to e-commerce and retail businesses for years and our clients trust Smith.ai to provide their company with premium support. Read our 5-star reviews to learn why business owners prefer Smith.ai.
The price of a receptionist is one of the most important factors to consider when deciding to hire an answering service or a traditional, in-house receptionist. Let’s look at the cost comparison for in-house staff.
The average salary nation-wide for an in-house receptionist is about $37,000 and they often come with surprisingly high fees, such as:
Total Cost, Including Salary: $77,000/year
If your e-commerce and retail business is located in a highly populated area, that price may be even higher. In-house receptionists can add to that cost when they inevitably come in late, call in sick, request time off, take personal leaves of absence, go on vacation, and so on. Contrarily, Smith.ai’s virtual receptionists can accomplish the same tasks as an in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive, as your company doesn’t have to pay for any time off, benefits, or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden or unexpected fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by opting to hire an answering service instead of in-house staff. Not only will your e-commerce and retail business save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, which is far more important than you might recognize, as 27% of leads call after hours. Smith.ai’s agents can answer live chats, texts, and social media messages. SMS answering can be overlooked, but over 46% of customers prefer communicating with businesses through text.
Virtual receptionists can act as an extension to your sales team by making outbound calls to convert more leads, which has been proven to be helpful. It’s vital for businesses to respond promptly, as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. Long waiting periods encourage leads to take their business elsewhere and you may not have the opportunity to demonstrate why your e-commerce and retail business should be their first choice. With Smith.ai’s e-commerce and retail answering service, your shop can receive all the benefits of an in-house worker without the added cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Running an e-commerce and retail business can get hectic, from managing projects and tasks to overseeing company development and growth. Businesses like these constantly face issues that impact their ability to succeed. The most common scenarios that e-commerce and retail businesses use virtual receptionist services for are:
“Front desk” support is an invaluable way to provide e-commerce and retail businesses with reliable administrative assistance that can help operations run a lot more smoothly. E-commerce and retail businesses usually have a limited budget, meaning they may not be able to afford pricey in-house receptionists, especially when they already have to pay for store space, supplies, marketing, and advertising.
Calls come in whether your e-commerce and retail staff is available to answer them or not. When retail staff have to answer phone calls in addition to their regular duties, they may struggle with their inability to focus when constantly disrupted by calls. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call.
Businesses grow and it can be difficult to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy for e-commerce teams to feel overwhelmed and fall behind on order fulfillment and shipping.
When the work day ends, employees want to go home and enjoy their free time away from clients, but calls don’t stop coming in and leads can often be missed, as over 27% of leads call outside of normal business hours. Businesses may not be able to provide after-hours availability, but may still want to offer accessible customer service.
If your e-commerce and retail business is experiencing one or any of these scenarios, an answering service can help by allowing you to outsource these tasks directly to a live agent. An answering service will take on some of the more pressing responsibilities, addressing and alleviating the tedious issues your business faces. Smith.ai’s virtual receptionists can accomplish the same, whether your e-commerce or retail company needs assistance handling phone calls, blocking spam, or qualifying leads. By erasing the need to allocate time to screening calls and answering phone calls, your shop can get back to assisting customers in person without neglecting your client relationships over the phone. Review our case study to learn more about how Smith.ai’s virtual receptionist service can provide support for e-commerce and retail businesses like yours.
E-commerce and retail businesses, like any business, often find themselves in compromising situations that require outsourced assistance to resolve. Some of the most common complications are:
With a limited staff and an endless list of projects, e-commerce and retail businesses frequently struggle to answer phones and reply to messages from customers, especially when they have to account for their other duties. Running a retail company while being able to provide memorable customer service is notably difficult and can lead to poor performance in both.
With the price of in-house receptionists being as high as it is, retail stores are often left to delegate daily tasks themselves. Despite spending a large portion of their day performing administrative duties, sales representatives and managers can't keep up with the amount of phone calls that need to be answered and leads that need to be properly screened.
Responding to each call can feel impossible for e-commerce and retail businesses when they have higher priority assignments to address. Businesses can easily fall behind on responding to new inquiries so potential leads can be frequently missed. Leads don't wait for call-backs. They call the next business in the search results. If businesses fail to pick up, they not only lose a lead, they lose ROI, money on marketing campaigns and ad spend, as well as conversion rates from ads.
With the crowded marketplace for e-commerce and retail businesses being what it is, it can be a major obstacle for e-commerce and retail businesses to distinguish themselves and stand out amongst the crowd. Delivering high-quality customer service through quick and thoughtful responses can place retail stores and e-commerce shops well above their competitors, but many owners and managers often lack the time to do so.
One of the most crucial, yet challenging aspects of growing a successful business is finding and keeping new clients. With so much time and effort being spent towards existing clients, e-commerce and retail businesses may not have the opportunity to seek out and nurture new clients. Businesses who spread their workload too thin may not be able to deliver quality customer service. Slow response times may frustrate customers and hurt client loyalty and retention, as well.
Maintaining detailed phone records and call summaries can be overwhelming for e-commerce businesses who disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.
If your e-commerce store or retail shop is facing any of these challenges, a virtual receptionist service may be useful. One of the many great things about Smith.ai is that our services fit your business needs, not the other way around. Our live agents can focus on fixing the specific issues your team face so you don't have to, whether your store needs extra help qualifying and intaking new clients or sending invoices and collecting payments. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your retail and e-commerce business faces.
Determining which services are important to your e-commerce and retail business is a good place to start. To figure out which services would be best for your shop, ask yourself what problems your staff face that a virtual receptionist service can address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, mull over what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.