24/7 VIRTUAL RECEPTIONISTS

Answering service for retail stores

Customer service is what matters most to shoppers. Smith.ai's retail answering service manages your calls & texts 24/7 with care and professionalism.
A female shopper uses a credit card to buy a product on a website

Incoming calls are unpredictable.

Calls come in, but you're not always available to answer them, especially after hours, on holidays, or weekends. We’ll drive growth and build customer trust by facilitating purchases.

Manage your store while we handle the calls

There’s too much for your staff to do. And you can't delegate management, ordering, or fulfillment. Hand off "the rest" to our receptionists. We can drive sales, answer questions, and take payments.

The most advanced and customizable call handling solution available

The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.

What sets Smith.ai apart:

  • Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
  • True 24/7 coverage with intelligent call routing and seamless human escalation when needed
  • Complete call handling including complex scheduling, payment processing, and sensitive conversations
  • Advanced CRM integration with 7,000+ business tools and custom workflow automation
  • Dedicated onboarding support with sales engineers and account managers ensuring optimal setup
  • North America-based receptionists to support callers when needed
  • Professional representation that adapts to your brand voice and industry requirements

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
67%
of customers who receive excellent service spend up to 14% more

Increase sales with calls & chat

New leads come to your website with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn website visitors into paying customers. Plus, we answer texts, too.

Complete Human Coverage When You Need It

Smith.ai is trusted by 4,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.7 stars
“So much more than an answering service. Smith.ai gives us a personal way to focus on executing at the fast pace required in startup life.”
Edward Aten
Merchbar

TALK TO OUR TEAM OF EXPERTS

Book a consultation

Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.

  • Custom AI prompts engineered for your industry, terminology, and workflows.
  • Intelligent call handling with seamless human escalation.
  • Native CRM integration with your existing tech stack.
  • Dedicated implementation team that ensures perfect setup from day one.
Talk to us

END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations

END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.