There's too much to do, and you can't delegate a master mechanic's or salesperson's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business. Whether you're installing a new radiator, training a sales rep, or taking a potential customer on a test drive, you can be confident that important phone calls are being taken care of.
Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call-back website leads who complete forms, text, email, or Facebook message.
The best car dealership and repair shop answering services do much more than pick up phone calls and take messages for owners. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from car dealership owners and car repair shop managers.
Car dealership owners and repair shop managers are frequently busy overseeing repairs and vehicle sales and aren't available to answer every call that comes in, but providing high-quality customer support through a reliable car dealership and repair shop answering service has been shown to improve media businesses in a variety of ways. Here are a number of the benefits car dealerships and repair shops experience with Smith.ai:
With an answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your shop is busy, closed, or on holiday. Your clients’ questions always receive a thoughtful response.
Missed calls means missed opportunities. Don’t miss out on leads just because you’re not always able to pick up the phone. Answering services provide evening, weekend, and after-hours availability so your dealership will never miss another call.
Through outsourcing call handling to an answering service, your team will be able to spend time where you need it most and focus on more important work to build your business.
At Smith.ai, we know how to deliver great customer service to a range of business types and industries. Our virtual receptionists are specialized in customer service and hospitality, so let us put our tried-and-test practices to work for you and deliver an exceptional and professional response that represents your business well every time.
No need to allocate limited resources towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for well over half the price. On average, companies who use Smith.ai save up to $30,000/year.
Phone answering services can send your car dealership and repair shop with detailed call summaries after each call and even provide your clients with chat, social media, and text messaging so you can keep in contact with your most valued customers.
A car dealership and repair shop answering service can provide your business with much needed relief, whether your shop is on a budget, overwhelmed by overflow calls, or simply hoping to enrich your team’s customer service. With Smith.ai’s answering service, your car dealership or repair shop can receive even more benefits to push your company to accomplish its goals, whatever they may be.
Smith.ai’s answering service can provide car dealerships and repair shops with…
With almost a limitless amount of features, Smith.ai’s answering service is guaranteed to boost your company’s productivity, revenue, and outreach. Smith.ai has offered reliable service to car dealerships and repair shops for years and our clients trust Smith.ai to provide their business with trustworthy, premium support. Read our 5-star reviews to learn why car dealerships and repair shops prefer Smith.ai.
The price of a receptionist is one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist. Let’s look at the average cost for an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000, but there are usually additional fees many businesses fail to consider, such as:
Total Cost, Including Salary: $77,000/year
If your shop is located in a highly populated area, that price may be even higher. In-house receptionists can add to that cost when they inevitably come in late, call in sick, request time off, take personal leaves of absence, go on vacation, and so on. Smith.ai’s virtual receptionists, however, can complete the same tasks as an in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are surprisingly inexpensive because your company doesn’t have to pay for any time off, benefits, or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden or unexpected fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by choosing to hire an answering service instead of an in-house receptionist. Not only will your business save money, but your business will also be able to optimize productivity and revenue like never before. As opposed to in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, which is much more important than you might recognize, as 27% of leads call after hours. Smith.ai’s agents can answer live chats, texts, and social media messages. SMS answering can be overlooked, but over 46% of customers prefer communicating with businesses through text.
Virtual receptionists can even offer sales assistance by performing outbound calls to convert more leads, which has been proven to be helpful. It’s critical for businesses to respond promptly, as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. Long waiting periods encourage leads to take their business elsewhere and you may not have the chance to explain why you’re the right car dealership or repair shop to hire. With Smith.ai’s car dealership and repair shop answering service, you can enjoy all the benefits of an in-house worker without the unnecessary high costs. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Operating a car dealership or a repair shop can be chaotic, from managing projects and tasks to overseeing company development and growth. Businesses like these constantly face issues that stifle their ability to succeed. The most common scenarios that car dealerships and repair shops use virtual receptionist services for are:
“Front desk” support is an indispensable way to offer car dealerships and repair shops consistent and reliable administrative assistance that can help operations run a lot more smoothly. When car dealerships have a scarce budget, however, they may not be able to afford expensive in-house receptionists, especially when they already have to pay for repair tools, office supplies, marketing, and advertising.
Calls come in whether your car dealership or repair shop is free to answer them or not. When mechanics or sales representatives have to answer phone calls in addition to their regular duties, they may fall behind on more important tasks and lose focus. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call.
Businesses grow and it can be difficult to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy for teams to feel overwhelmed.
When the work day ends, employees want to go home and enjoy their free time away from clients, but calls don’t stop coming in and leads can often be missed, as over 27% of leads call outside of normal business hours. Repair shops may not have after-hours availability, but may still want to offer accessible customer service.
If your car dealership or repair shop is experiencing one or any of these scenarios, an answering service can help by allowing you to outsource these tasks directly to a live agent. An answering service will take on some of the more arduous responsibilities, confronting and resolving the tedious issues your business faces. Smith.ai’s virtual receptionists can accomplish the same, whether your repair shop needs extra help handling phone calls, blocking spam, or qualifying leads. By eradicating the need to allocate time to screening calls and answering clients’ questions, your shop can get back to focusing on repairs and maintenance jobs without neglecting your client relationships.
Car dealerships and repair shops, like any business, frequently find themselves in compromising situations that demand outsourced support to resolve. Some of the most common issues are:
With a limited in-house staff and a long list of assignments, car dealerships and repair shops often struggle to answer phones and respond to messages from clients on top of completing their regular duties. Operating a car dealership or repair shop and providing quality customer service simultaneously can be difficult and lead to poor performance in both.
Front desk support is so expensive that car dealerships and repair shops are often forced to delegate daily tasks themselves. Despite spending a large portion of their day performing administrative duties, mechanics and repair staff have trouble balancing their important work projects with their regular office tasks.
Answering each call can too much for car dealerships and repairs shops when they have higher priority assignments to get done. Car shops can easily fall behind on replying to messages so potential leads are frequently missed. Leads don't wait for call-backs. They call the next car dealership or repair shop in the search results. If shops fail to pick up, they not only lose a lead, they lose ROI, money on marketing campaigns and ad spend, as well as conversion rates from ads.
With the crowded marketplace for car dealerships and repair shops being what it is, it can be a major challenge for car repair shops and dealerships to distinguish themselves and stand out amongst other similar businesses. Providing quality customer service through quick and thoughtful responses can put businesses well above their competitors, but many car dealerships and shops lack the time to do so.
One of the most crucial, yet challenging, aspects of growing a successful business is obtaining and keeping new clients. With so much time and effort being spent towards existing clients, car dealerships and repair shops may not have the opportunity to seek out and nurture new clients. Businesses who spread their workload too thin may not be able to deliver quality customer service. Slow response times may frustrate customers and hurt client loyalty and retention, as well.
Keeping track of detailed phone records and call summaries can be overwhelming for dealerships and repair shops who disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.
If your car dealership or repair shop is facing any of these obstacles, a virtual receptionist service may be helpful. One of the many wonderful things about Smith.ai is that our services fit your business needs, not the other way around. Our virtual receptionists can allocate time where you need it most and focus on the specific issues your shop face, whether your team needs additional help qualifying and intaking new clients or sending invoices and collecting payments. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can fix the problems your car dealership and repair shop faces.
Determining which services are important to your car dealership or repair shop is a good place to start. To figure out which services would be best for your business, ask yourself what problems or opportunities you face that a virtual receptionist service can address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, consider what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.