24/7 VIRTUAL RECEPTIONISTS

Answering service for logistics and trucking companies

You handle the shipments, Smith.ai's logistics answering service will handle your customer engagement — from 24/7 call answering to appointment booking.

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Incoming calls are unpredictable

Calls come in, but you're not always available to answer them. We can answer calls, screen leads, book appointments, and send you instant notifications.

Get work done while we handle the calls

Your team only has so much time. And you can't delegate a logistics manager's work. Hand off "the rest" to our receptionists. We can screen calls, book appointments, and take payments.

We provide 360-degree coverage to manage both your inbound and outbound customer engagement.

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

82%

of consumers expect an immediate response to a sales inquiry

50%

of lead generation budgets are wasted on leads who are never contacted

79%

of marketing leads never convert into sales

67%

of customers who receive excellent service spend up to 14% more

Screen leads faster with live chat, texts & messages

New potential clients come to your site with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn website visitors into qualified consults. We answer texts, too.

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Outreach Campaigns

Where we reach, engage & qualify leads to build your book of business.

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Web Chat

The best channel for sales, service & support by utilizing bots, humans, or both.

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Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

"The month after hiring Smith.ai, our revenue increased by 25%! Comparing last January [before Smith.ai] to this January [after hiring Smith.ai], revenue increased by 40%. Their outbound calling works so well. We close 80% of the viable DUI cases we get. Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me, and I get to talk to only qualified leads. We essentially have a team of intake people [who] know our product and work directly for us."

Adam Cohen

Ticket Crushers

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TALK TO OUR TEAM of experts

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.

North America-based agents
Best-in-class AI technology
Live-staffed website chat
Bilingual services
Sales development & outreach
Rich call intelligence

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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.

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end-to-end integrations

We play well with your legal software

All activities — from calls and chats to appointments and payments — logged in your firm's preferred software.

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Frequently asked questions

The best trucking and logistics answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to appointment scheduling services, lead intake, website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from transportation supervisors and logistics managers.

In the trucking & logistics world, business is booming. But more growth means more tasks to handle. Transportation supervisors and logistics managers can hardly be bothered to take time away from urgent projects to answer every single call or book every lead a consultation. There's simply too much to get done and unfortunately, customer service falls in importance next to more time-sensitive tasks, like major shipment issues. However, with a trustworthy answering service, trucking and logistics teams can answer calls, set appointments, nurture leads, and intake new clients without ever sacrificing a second of their work day. Live virtual receptionists work around-the-clock to help take transportation and logistics professionals' growing administrative and customer service demands off their plate. Beyond simplifying their workload, the benefits of outsourcing to an answering service like Smith.ai includes:

Expand availability

With a phone answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your team is busy, your office is closed, or you're simply unavailable. Your clients will always receive a thoughtful response, day or night.

Increase leads captured

Missed calls mean missed opportunities. Don’t lose out on leads just because you’re not always able to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so you never have to miss another call or another potential client.

Boost work productivity

With our outbound call back service, you'll be able to spend time where you need it most and focus on the more important work designed to build your trucking and logistics business.

Enhance client satisfaction and business reputation

At Smith.ai, we know great customer service and how to deliver it for a triage of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put best practices to work for you and deliver an exceptional and professional response that represents your business well every time.

Save money and time

No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an 24/7 answering service for a fraction of the price. On average, customers who use Smith.ai save upwards of $30,000/year.

Stay up-to-date with leads and clients

Phone answering services can provide you with detailed call summaries after each call and even provide your clients with chat and text messaging so you can stay in contact with your most valued clients.

A trucking and logistics answering service can provide your business with the customized support it needs, whether your team is on a budget, overwhelmed by overflow calls, or simply looking to enrich your company's customer service. With Smith.ai, you can stretch far beyond the limits of a single in-house receptionist and finally gain more comprehensive administrative and sales support.

Smith.ai’s answering service can provide trucking and logistics businesses with…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much more…‍

With plenty of useful features and resources, Smith.ai's answering service is guaranteed to grow your company's productivity, revenue, and outreach. Smith.ai has offered quality service to trucking and logistics businesses for years and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why trucking and logistics businesses prefer Smith.ai.

The price of a receptionist is one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist, but the more affordable option may not be the one you expect. So let’s look at the average price for an in-house receptionist.

The average salary nationwide for an in-house receptionist is about $37,000 and they often come with hefty, additional fees, such as:

Medical, dental, and vision insurance, costing about $11,000/year
Life and disability insurance, costing about $2,000/year
401K’s, retirement and pension plans, costing about $2,000/year
Paid sick leave, holidays, and vacations, costing about $5,500/year
Commuting reimbursement, costing about $5,000/year
Child care subsidy and parental leave, costing about $3,000/year
Health and wellness programs, costing about $1,000/year
Bonus pay, costing about $2,000/year
Company retreats, team bonding events, and employee outings, costing about $4,000/year
Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost, Including Salary: $77,000/year

If your trucking and logistics business happens to be located in a well-populated area, that final cost will most definitely be higher, especially when you add in all the time you'll have to spend onboarding and training your new hire. And despite paying more, your dollar won't stretch when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Contrarily, Smith.ai’s virtual receptionists can complete the exact same amount of tasks as an in-house receptionist can, and then some, barring coffee runs, of course. With virtual receptionists, you simply get more bang for your buck, making Smith.ai the smarter investment in the long run.

Smith.ai’s answering service costs as little as $285/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $33,000/year on salary alone, and possibly up to $40,000/year in benefits beyond salary payments. Not only will you save big time, but you'll also witness a massive improvement in your overall productivity, lead conversion, and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s agents can even respond to live chats and texts, which is how 46% of customers prefer communicating with businesses, thus opening the door to an entirely new world of potential leads you may have never known existed.

Virtual receptionists can provide additional sales assistance as well by making outbound calls to capture potentially interested leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With potential clients receiving the timely, professional responses they expect, the amount of leads your trucking & logistics business will be equipped to convert will drastically increase. When you trust Smith.ai’s trucking and logistics answering service, you can guarantee you'll be getting the absolute most for your money. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.

There's no doubt that transportation supervisors and logistics managers have their hands full. With an endless list of inventory to stock, shipments to manage, and deliveries to make, trucking and logistics teams can use all the help they can get to keep workloads manageable, business profitable, and clients happy. An answering service can be just the thing your trucking and logistics business needs to function more efficiently, but if you're unsure what specific problems your business faces that an answering service is best equipped to address, here are some of the most common scenarios that trucking and logistics businesses have utilized an answering service for are:

I can’t afford to hire staff, but still need “front desk” support

"Front desk” support, in some way, shape, or form, is a necessity for any business, no matter the industry or size. Handing off your administrative duties to trained professionals can be a life saver for transportation supervisors and logistics managers. Unfortunately, many teams don't have the budget for an expensive in-house receptionist, which means they lose out on that invaluable administrative support their competitors might be able to afford.

I need time to focus without constant interruptions from calls

Calls come in whether your team can get to them or not. When professional transportation teams repeatedly have to take time away from their routes to answer the phone throughout their day, getting back to work can be a huge obstacle. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, productivity will quickly flow down the drain.

My business is growing and my team can’t handle it all

Businesses grow and while that growth can be great for a business's profit margins, increasing demands can be a considerable hinderance for smaller trucking and logistics businesses. Growth means more: more calls to answer, more appointments to schedule, more customers to take care of. And with heftier workloads, trucking and logistics teams can easily become overwhelmed.

I can’t offer around-the-clock availability to answer calls

When the work day ends, logistics managers want to go home and enjoy their free time away from clients, but calls don't stop coming in and leads can often be missed, as over 27% of leads call outside of normal business hours. Trucking and logistics companies may not be able to provide after-hours availability, but may still want to offer accessible customer service.

If any one of these scenarios sound familiar to you, an answering service might be the resolution you've been searching for. By handing over your administrative duties to trained virtual receptionists, your team will finally receive the support they need while your customers, new and old, will receive the superior responsiveness they've been desperate for. Smith.ai's virtual receptionists are available 24 hours a day, 7 days a week to assist you and your clients any way they can. So whether your trucking and logistics business could profit from some additional support screening leads, sending out invoices, or responding to text messages, our professional virtual receptionists can provide the exact assistance your team requires so you can keep your workload manageable, your clients satisfied, and your business thriving.

Of course, businesses are bound to need a little help every now and again. Keeping any business, let alone a trucking and logistics business, up and running smoothly is no walk in the park. Issue tend to sneak up that can't be solved in-house. For issues like those, an answering service can be absolutely invaluable in helping keep the boat from rocking. Some of the most commonly reported issues we've noticed trucking and logistics businesses outsource to virtual receptionist services for are:

I can’t keep up with incoming calls and messages from clients

Jam-packed schedules and intense workloads leave trucking and logistics businesses with little time to respond to potential customers' questions. Responsiveness has proven time-and-time again to be absolutely crucial for B2B and B2C businesses, but with hardly any time in leftover in their day to spend on lead generation and conversion, transportation specialists are often unable to offer even the bare minimum customer experience that leads expect.

I’m spending my whole day on administrative tasks and can’t get productive, real work done

Rising prices for in-house receptionists leave many businesses to their own devices as far as addressing administrative demands. But with a seemingly endless list of assignments being added on every day, trucking and logistics experts who choose to take on these tasks themselves often buckle under the unrealistic demands that are required to keep up with these administrative responsibilities. Productivity levels are nearly guaranteed to plunge.

I’m missing calls from new business leads and it's costing me money

Responding to each call can be next-to-impossible for trucking and logistics businesses when they have higher priority assignments to address. Trying to get through day-to-day projects while still providing adequate customer service can be a huge barrier even the most skilled transportation teams struggle to overcome. Call handling and lead screening duties can quickly fall in line of importance, leaving many leads unanswered.

I can’t respond fast enough to leads to beat my competition to new clients

With the crowded marketplace for trucking and logistics businesses being what it is, it can be a major obstacle for smaller transportation companies to distinguish themselves and stand out amongst other their competitors. Clearly, providing top-tier customer experiences through immediate, thoughtful responses can place any client-facing professional in good standing with potential leads, but high-quality customer service takes time that a large portion of busy trucking and logistics teams just don't have.

I’m struggling to find and keep new clients

One of the most crucial, yet challenging, aspects of growing a profitable business is obtaining and keeping new clients. With so much on their plate as it is, many trucking and logistics teams face the challenge of attempting to balance their daily duties with growing lead conversion demands. When left unanswered, leads will swiftly turn their attention to the nearest trucking and logistics provider available to take their call.

I can’t seem to keep track of my clients’ data

Maintaining detailed phone records and call summaries can be tricky for trucking and logistics businesses who may likely disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.

Obstacles like these don't have to be cause for major panic. Know that a virtual receptionist service has had a long and successful history combatting common problems like these. One of the many beloved features of Smith.ai answering services is that our virtual receptionists direct their attention to the specific problems your company faces. Our team of virtual receptionists will spend time where you need the most help, whether that's something as straightforward as call handling or something more complicated, like payment collecting. Smith.ai caters to your business needs, no matter what they may be. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your trucking and logistics team struggles with.

Figuring out what you need to get started with a virtual receptionist service can ensure you receive the exact services your business needs. So when considering a virtual receptionist service, consider what areas of business your team could use some more support in. To identify these areas, think about which problems or challenges seem to be an ongoing issue for you:

Does your team have difficulty finding the time to answer calls?
Do you often fall behind in responding to website and text messages?
Does your company struggle with screening and qualifying leads?

Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.

After that, think about what services would best fit your company’s activity level:

Does your business receive hundreds of calls a day or just a few?
Do you receive more online messages than calls?
Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls?

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.

Follow three simple steps:

Customize your instructions – Just answer a few, quick questions about your company and the preferences you have and we’ll get you started. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions.
Send your calls to us – We work with every phone system and can set up customized rules for when we answer your calls. Or we can answer every call, 24/7!
Try risk-free with our 14-day money-back guarantee – Fully experience our call answering, scheduling, payments, and other phone services completely risk free for 14 days. If we're not the right fit for you, get your money back up to $1,000 within the first 14 days.

Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.

‍Learn how to get started with Smith.ai’s virtual receptionist service.

Use our best practices to hit the ground running with Smith.ai virtual receptionists, and achieve results from Day One.

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Affordable plans for every budget.

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24/7 VIRTUAL RECEPTIONISTS

Answering service for logistics and trucking companies

Incoming calls are unpredictable

Get work done while we handle the calls

Powerful call intelligence gives your business the lead

Outreach calls and campaigns speed-up sales and support

Screen leads faster with live chat, texts & messages

Get the most out of Smith.ai

Outreach Campaigns

Web Chat

Smith.ai is trusted by 3,000+ businesses

TALK TO OUR TEAM of experts

Book a consultation

END-TO-END INTEGRATIONS

We play well with your software

end-to-end integrations

We play well with your legal software

Frequently asked questions

What are the benefits of a trucking and logistics answering service?

How much money will I save by hiring an answering service for my trucking and logistics business compared to an in-house receptionist?

How do I know if my trucking and logistics business needs an answering service?

What are the common problems that indicate my trucking and logistics company needs a virtual receptionist service?

What do I need to prepare to get started with a trucking and logistics virtual receptionist service?

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