Calls come in when you're coordinating routes, managing drivers, or handling shipment issues. Your AI Receptionist captures leads, schedules pickups, tracks delivery requests, and logs details instantly in your systems. With our AI-first service backed by human support for escalations, urgent shipping needs and customer inquiries never hit voicemail.
The AI Receptionist from Smith.ai becomes a part of your logistics operation, greeting every caller professionally and capturing essential shipment information through structured intake questions. By collecting cargo type, pickup locations, timeline requirements, and fleet preferences upfront, your AI Receptionist identifies and prioritizes qualified leads based on your routes and capabilities.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. Track shipping patterns, route demands, and customer trends to predict business growth, fleet utilization, and ROI with superior accuracy.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
The AI Receptionist from Smith.ai becomes your logistics company's round-the-clock communication partner, handling the constant flow of calls that come with managing shipments, drivers, and customers across time zones.
Here's what changes for your operation: Your AI Receptionist answers every call, whether it's a shipper checking on a delivery at 2 AM or a driver needing dispatch support on a Sunday. It screens out the spam and sales calls that waste your dispatchers' time, while capturing every legitimate inquiry with the specific details you need — pickup locations, delivery windows, load specifications, equipment requirements.
The system gets programmed with your exact terminology and protocols through our white-glove onboarding with infinite customization. It knows the difference between LTL and FTL inquiries, understands your lanes and service areas, and speaks the language of logistics. With integration into over 7,000 business tools, including your TMS and dispatch software, every call automatically updates your systems, with no manual data entry and no missed information.
What really sets this apart is how human assistance extends your AI Receptionist's capabilities. When a frustrated customer calls about a delayed shipment, or when complex routing needs discussion, North America-based professional receptionists step in with excellent customer service skills the situation demands. They're not making logistics decisions — they're professional receptionists who excel at gathering detailed information, calming tensions, and getting callers to the right person in your organization. This combination means your dispatchers focus on moving freight, not answering routine calls.
Smith.ai handles complex situations through intelligent escalation to professional human receptionists who extend your AI's capabilities. This isn't about fixing AI failures — it's about recognizing which situations genuinely benefit from human support and ensuring they get it immediately.
Your AI Receptionist manages the bulk of routine calls brilliantly — capturing load information, scheduling pickups, answering FAQs about your services. But when complexity arises, human agents provide support. Think about those high-emotion calls when a shipment's delayed and the customer's production line is at risk. Or when a driver's dealing with an accident and needs immediate help. These situations need compassion, careful listening, and the ability to gather detailed information under pressure.
Our North America-based receptionists are trained specifically as professional communicators, not logistics experts. They won't give routing advice or make decisions about load priorities — that's your team's expertise. Instead, they excel at what humans do best: showing empathy, de-escalating tensions, collecting complex information accurately, and ensuring the right person in your organization gets involved immediately.
The handoff happens seamlessly. Callers can request a human anytime, or the system automatically connects them based on your predefined scenarios, such as routing all insurance claims, accident reports, or payment discussions straight to human support. You decide the rules during onboarding, and we program them into your custom setup.
Getting your AI Receptionist up and running isn't some drawn-out IT project. Our onboarding specialists make it straightforward, working directly with you to understand exactly how your logistics business operates.
First, we have a detailed consultation, not a generic sales pitch, but a real conversation about your specific needs. What types of calls do you get? How do you want different customer types handled? What information needs capturing for dispatch? We dig into your workflows, your terminology, your pain points. This is where we learn that your drivers always need specific dock door numbers, or that certain shippers require special handling protocols.
Next comes the custom programming with infinite customization. Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, Smith.ai provides white-glove implementation with subscription-level pricing but enterprise-level customization. We don't hand you a template and wish you luck. Our team configures your AI Receptionist with prompts and instructions tailored exactly to your operation. It learns your service areas, understands your equipment types, knows your scheduling preferences. We connect it to your existing systems, including your TMS, dispatch software, and CRM, creating automated workflows that actually match how you do business.
Then we test everything with you, refining the responses until they're perfect. Your team gets to hear how calls will be handled, suggest adjustments, and ensure everything aligns with your standards. Once you're satisfied, we go live, but we don't disappear. You get ongoing account management and optimization, because your business evolves and your AI Receptionist should too.
The whole process typically takes days, not months. And there's no massive disruption to your operation. You're getting enterprise-level customization at subscription pricing, with support that continues long after setup.
An in-house receptionist runs you about $40,000 annually when you factor in salary and benefits. The AI Receptionist from Smith.ai starts at just $97.50 per month. Even if you want full virtual receptionist coverage with dedicated human agents, you're looking at $292.50 per month. Do the math, and you're saving tens of thousands of dollars annually.
But here's what makes our pricing even better: You only pay for what you use. Our per-call model means if you go over your plan's allowance, you just pay for those additional calls — you don't get forced into a more expensive tier. No setup fees, no cancellation fees, no contract traps. Want to save more? Annual billing gets you 10% off.
This isn't about being cheap; it's about being smart with your resources. That $40,000 you save? That's another driver's salary, truck maintenance, or fuel costs covered. Meanwhile, you're getting better coverage than any single employee could provide. Your AI Receptionist works 24/7, never calls in sick during peak shipping season, handles multiple calls simultaneously when everyone's calling about weather delays, and maintains perfect consistency whether it's the first call Monday morning or the last call Friday night.
Plus, with our human support included, you're getting the equivalent of multiple specialized receptionists who can handle everything from routine load inquiries to sensitive insurance claims, all for less than you'd pay for one entry-level employee.
Integration is where Smith.ai really shows its power for logistics companies. We're talking about connecting with over 7,000 business tools — not just basic connections, but real-time, bidirectional data flow that makes your entire operation more efficient.
Your AI Receptionist doesn't operate in isolation. It plugs directly into your TMS, updating shipment records automatically after every call. It syncs with your dispatch software, so pickup requests flow straight to the right coordinator. Your CRM gets populated with every customer interaction. Payment processing, document management, driver communication apps—whatever you're using, we connect to it.
But here's what sets us apart: Our solutions team creates custom workflows using platforms like Zapier, Make, and N8N. This means we can build exactly the integration logic your business needs. Maybe you want high-priority shipments to trigger immediate dispatcher notifications. Or international loads to route differently than domestic ones. Or specific customers to follow unique protocols. We make it happen.