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24/7 AI RECEPTIONISTS
Receptionist Service for Trucking Companies
The AI Receptionist from Smith.ai becomes your trucking company's partner, handling calls 24/7 with AI-first efficiency and human support. Manage shipment inquiries, schedule deliveries.
Dispatch calls come at all hours
Calls come in when you're coordinating routes, managing drivers, or handling shipment issues. Your AI Receptionist captures leads, schedules pickups, tracks delivery requests, and logs details instantly in your systems. With our AI-first service backed by human support for escalations, urgent shipping needs and customer inquiries never hit voicemail.
Manage operations while AI handles the calls
The AI Receptionist from Smith.ai becomes a part of your logistics operation, greeting every caller professionally and capturing essential shipment information through structured intake questions. By collecting cargo type, pickup locations, timeline requirements, and fleet preferences upfront, your AI Receptionist identifies and prioritizes qualified leads based on your routes and capabilities.
The most advanced and customizable call handling solution available
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
- Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
- True 24/7 coverage with intelligent call routing and seamless human escalation when needed
- Complete call handling including complex scheduling, payment processing, and sensitive conversations
- Advanced CRM integration with 7,000+ business tools and custom workflow automation
- Dedicated onboarding support with sales engineers and account managers ensuring optimal setup
- North America-based receptionists to support callers when needed
- Professional representation that adapts to your brand voice and industry requirements
Intelligent call analytics give your trucking business the lead
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. Track shipping patterns, route demands, and customer trends to predict business growth, fleet utilization, and ROI with superior accuracy.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of customers who receive excellent service spend up to 14% more
Looking for 100% human-powered coverage?
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Complete Human Coverage When You Need It
Smith.ai is trusted by 4,000+ businesses
"The month after hiring Smith.ai, our revenue increased by 25%! Comparing last January [before Smith.ai] to this January [after hiring Smith.ai], revenue increased by 40%. Their outbound calling works so well. We close 80% of the viable DUI cases we get. Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me, and I get to talk to only qualified leads. We essentially have a team of intake people [who] know our product and work directly for us."
Read case study
TALK TO OUR TEAM OF EXPERTS
Book a consultation
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows
- Flexible call instructions that adapt to your unique business processes
- Intelligent call handling with seamless human escalation
- Personalized lead qualification matching your specific criteria
- Bilingual services configured to your customer base
- Native CRM integration with your existing tech stack
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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View all integrations
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations
Frequently asked questions
The best trucking and logistics answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to appointment scheduling services, lead intake, website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from transportation supervisors and logistics managers.
What specific benefits does the AI Receptionist provide for trucking and logistics companies?
How does Smith.ai handle complex situations that require human intervention?
What are the steps involved in implementing the AI Receptionist in an existing logistics business?
How does the cost of using Smith.ai compare with hiring an in-house receptionist?
What integration options does Smith.ai offer to ensure smooth operation within a company's existing technology stack?
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