Calls come in when drivers are navigating traffic, handling pickups, or managing multiple bookings. Your AI Receptionist captures ride requests, schedules pickups, collects payment details, and logs information instantly in your systems. With our AI-first service backed by human support for escalations, customer transportation needs never hit voicemail.
The AI Receptionist from Smith.ai becomes a part of your taxi operation, greeting every caller professionally and capturing essential ride information through structured intake questions. By collecting pickup location, destination, passenger count, and payment method upfront, your AI Receptionist coordinates efficient dispatch based on driver availability and service areas.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. Track ride patterns, peak demand times, and customer preferences to predict business growth, fleet needs, and ROI with superior accuracy.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
The AI Receptionist from Smith.ai becomes your partner in managing customer communications, connecting with your existing taxi dispatch and booking systems through over 7,000 business tools. This isn't just about plugging in another tool; it's about creating a unified system where every call, booking, and payment flows automatically into your current setup.
Your AI Receptionist works with the tools you already use, whether that's dispatch software, CRM systems, or payment processors. Through platforms like Zapier, Make, and N8N, our solutions team creates custom workflows tailored exactly to your taxi service's needs. When your AI Receptionist books a ride or processes a payment, it shows up instantly in your systems — no manual entry, no delays, no errors.
What makes this different is the white-glove implementation with infinite customization. Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, our onboarding specialists work directly with you to program your AI Receptionist with your specific booking protocols, pricing structures, and routing rules. You get subscription-level pricing with enterprise-level customization, ensuring every integration works perfectly for your unique operation.
AI-first call handling transforms how taxi services manage customer calls, delivering capabilities that go beyond what traditional receptionists can offer. You get 24/7 availability that never calls in sick, handles multiple calls simultaneously during rush periods, and maintains perfect consistency in every interaction.
Here's what actually happens: Your AI Receptionist answers instantly — no hold music, no "please wait for the next available representative." It screens every call, blocking spam automatically while capturing real ride requests. The system processes bookings in two to three minutes, getting customers scheduled faster than ever before. And unlike traditional receptionists who might miss details during busy periods, your AI Receptionist captures everything accurately, every time.
But here's the key difference with Smith.ai — you also get human support as an extension of your AI Receptionist's capabilities. When a customer has a complex request, needs special assistance, or simply wants to speak with a person, professional North America-based receptionists step in. They're not there as insurance against bad AI; they're there to handle the nuanced situations that benefit from human assistance — collecting detailed information, showing compassion during complaints, or managing sensitive payment discussions.
The cost difference is dramatic too. You're looking at 60-80% savings compared to hiring in-house staff, but with better coverage and consistency. Your AI Receptionist scales instantly with demand, whether you're handling 30 calls or 300, the service adapts without missing a beat.
Smith.ai treats your call data with the same care you'd expect from a trusted business partner. Every piece of information, from customer phone numbers to payment details, gets protected through industry-standard SSL encryption during transmission and secure storage protocols.
We follow strict compliance with GDPR and CCPA regulations, which means your customers' privacy rights are always respected. Only authorized team members can access call data, and that access is logged and monitored. Our systems undergo regular security audits to identify and address any potential vulnerabilities before they become issues.
What sets us apart is how our hybrid AI-human system enhances security. Your AI Receptionist handles routine information securely and efficiently, while human agents — all based in North America — step in for sensitive payment processing or complex situations requiring special care. This dual approach means sensitive information gets the right level of attention and protection it deserves.
Your customers can trust that their information is safe, and you can focus on running your taxi service without worrying about data breaches or compliance issues.
Yes, the AI Receptionist from Smith.ai handles bilingual service as a standard feature, managing calls fluently in both English and Spanish. This isn't just basic translation — it's natural, conversational support that makes every caller feel understood.
For taxi services, this bilingual capability is huge. You're not turning away Spanish-speaking customers or struggling with language barriers during bookings. Your AI Receptionist switches between languages, capturing ride requests, confirming addresses, and scheduling pickups with the same efficiency regardless of the caller's preferred language.
When situations require human assistance, such as complex routing or payment questions, our North America-based receptionists who speak both languages can step in immediately. There's no awkward transfer to a different department or long wait for a bilingual agent. The support is right there, ready to help in whichever language your customer needs.
This bilingual service comes standard; you don't pay extra for Spanish-language support. It's built into the system because we understand that serving diverse communities isn't an add-on feature; it's essential for modern taxi services.
The real-time analytics dashboard from Smith.ai gives you a complete picture of your taxi service's phone operations, information you can actually use to make your business better. You see every call with detailed summaries: who called, what they needed, whether they booked a ride, and exactly how the interaction went.
Here's what you actually get: Complete visibility into peak calling times so you can schedule more drivers when demand spikes. You'll know which neighborhoods generate the most ride requests, which marketing campaigns drive phone calls, and how quickly bookings convert. Every call gets transcribed and summarized automatically, so you can review exactly what customers are asking for and spot patterns in their needs.
The analytics show you caller behavior that matters for your business. How many people hang up before booking? Which questions slow down the booking process? Are there specific times when you're missing opportunities? You get these answers clearly displayed in your dashboard, filtered however you need, whether by time, location, or campaign.
What makes this powerful is how it connects to action. You're not just collecting data; you're seeing exactly where to improve. Maybe you discover that calls after 11 PM have a lower booking rate — now you can adjust your night shift dispatch accordingly. Or you notice certain areas always ask about wheelchair-accessible vehicles — time to optimize that part of your fleet deployment.
Our onboarding specialists help you set up custom analytics that track what matters for your specific operation. Unlike generic analytics packages that show you everything and nothing, this system focuses on the metrics that actually drive your taxi service forward.