Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of marketing leads never convert into sales
of customers who receive excellent service spend up to 14% more
Calls come in, but you're not always available to answer them. We can answer calls, screen leads, book appointments, and send you instant notifications.
Your team only has so much time. And you can't delegate a cab driver's work. Hand off "the rest" to our receptionists. We can screen calls, book appointments, and take payments.
Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.
Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.
New potential clients come to your site with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn website visitors into qualified consults. We answer texts & Facebook messages, too.
Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.
The best taxi answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to appointment scheduling services, lead intake, website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from cab drivers and taxi service agents.
Nowadays, competition is fierce in the drive share business. There's a lot that goes into keeping a taxi service profitable, but when you calculate in the work needed to make taxi services stand out amongst all the new drive-sharing apps, you can see how taxi service professionals won't have a second to spare in their workday. With so many new growth opportunities to explore and lead generation tactics to employ, taxi service professionals rarely have the time to answer every single call or book every single lead a consultation. Thankfully, a trustworthy answering service can help taxi service teams manage these growing workloads and offset call handling, appointment scheduling, and other administrative pressures. Live virtual receptionists can work around-the-clock to help take administrative and customer service demands off their plate. Beyond simplifying their workload, the benefits of outsourcing to an answering service like Smith.ai includes:
With a phone answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your team is busy, your office is closed, or you're simply unavailable. Your clients will always receive a thoughtful response, day or night.
Missed calls mean missed opportunities. Don’t lose out on leads just because you’re not always able to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so you never have to miss another call or another potential client.
With our outbound call back service, you'll be able to spend time where you need it most and focus on the more important work designed to build your taxi service.
At Smith.ai, we know great customer service and how to deliver it for a triage of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put best practices to work for you and deliver an exceptional and professional response that represents your business well every time.
No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an 24/7 answering service for a fraction of the price. On average, customers who use Smith.ai save upwards of $30,000/year.
Phone answering services can provide you with detailed call summaries after each call and even provide your clients with chat, social media, and text messaging so you can stay in contact with your most valued clients.
A taxi answering service can provide your business with the customized support it needs, whether your team is on a budget, overwhelmed by overflow calls, or simply looking to enrich your company's customer service. With Smith.ai, you can stretch far beyond the limits of a single in-house receptionist and finally gain more comprehensive administrative and sales support.
Smith.ai’s answering service can provide taxi companies with…
After-hours & overflow answering
With plenty of useful features and resources, Smith.ai's answering service is guaranteed to expand your company's productivity, revenue, and outreach. Smith.ai has offered quality service to taxi services for years and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why taxi companies prefer Smith.ai.
The price of a receptionist is one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist, but the more affordable option may not be the one you expect. So let’s look at the average price for an in-house receptionist.
The average salary nationwide for an in-house receptionist is about $37,000 and they often come with hefty, additional fees, such as:
Total Cost, Including Salary: $77,000/year
If your taxi service happens to be located in a well-populated area, that final price will most definitely be higher, especially when you add in all the time you'll have to spend onboarding and training your new hire. And despite paying more, your dollar won't stretch when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Contrarily, Smith.ai’s virtual receptionists can complete the exact same amount of tasks as an in-house receptionist can, and then some, barring coffee runs, of course. With virtual receptionists, you simply get more bang for your buck, making Smith.ai the smarter investment in the long run.
Smith.ai’s answering service costs as little as $255/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $33,000/year on salary alone, and possibly up to $40,000/year in benefits beyond salary payments. Within the first month, you'll see huge returns on your investment and a massive improvement in your overall productivity. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s agents can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, thus opening the door to an entirely new world of potential leads you may have never known existed.
Virtual receptionists can provide additional sales assistance as well by making outbound calls to capture potentially interested leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With potential clients receiving the timely, professional responses they expect, the amount of leads your taxi company will be equipped to convert will drastically increase. When you trust Smith.ai’s taxi answering service, you can guarantee you'll be getting the absolute most for your money. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
There's no doubt that cab drivers and taxi agents have their hands full. With a seemingly endless list of passengers to transport, vehicles to care for, and drives to make, taxi teams can use all the help they can get to keep workloads manageable, business profitable, and clients happy. An answering service can be just the thing your taxi service needs to function more efficiently, but if you're unsure what specific problems your business faces that an answering service is best equipped to address, here are some of the most common scenarios that taxi services have utilized an answering service for:
"Front desk” support, in some way, shape, or form, is a necessity for any business, no matter the industry or size. Handing off your administrative duties to trained professionals can be a life saver for taxi teams. Unfortunately, many companies simply don't have the budget for an expensive in-house receptionist, which means they lose out on that invaluable administrative support their competitors might be able to afford.
Calls come in whether your team can get to them or not. When professional transportation teams repeatedly have to take time away from their routes to answer the phone throughout their day, getting back to work can be a huge obstacle. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, productivity will quickly flow down the drain.
Businesses grow and while that growth can be great for a business's profit margins, increasing demands can be a considerable hinderance for smaller taxi services. Growth means more: more calls to answer, more appointments to schedule, more customers to take care of. And with heftier workloads, taxi teams can easily become overwhelmed.
When the work day ends, cab drivers and taxi agents want to go home and enjoy their free time away from clients, but calls don't stop coming in and leads can often be missed, as over 27% of leads call outside of normal business hours. Taxi services may not be able to provide after-hours availability, but may still want to offer accessible customer service.
If any one of these scenarios sound familiar to you, an answering service might be the resolution you've been searching for. By handing over your administrative duties to trained virtual receptionists, your team will finally receive the support they need while your customers, new and old, will receive the superior responsiveness they've been desperate for. Smith.ai's virtual receptionists are available 24 hours a day, 7 days a week to assist you and your clients any way they can. So whether your taxi services could profit from some additional support screening leads, sending out invoices, or responding to social media messages, our professional virtual receptionists can provide the exact assistance your team requires so you can keep your workload manageable, your clients satisfied, and your business thriving.
Of course, businesses are bound to need a little help every now and again. Keeping any business, let alone a taxi service, up and running smoothly is no walk in the park. Issue tend to sneak up that can't be solved in-house. For issues like those, an answering service can be absolutely invaluable in helping keep the boat from rocking. Some of the most commonly reported issues we've noticed taxi services outsource to virtual receptionist services for are:
Jam-packed schedules and intense workloads leave taxi services with little time to respond to potential customers' questions. Responsiveness has proven time-and-time again to be absolutely crucial for B2B and B2C businesses, but with hardly any time in leftover in their day to spend on lead generation and conversion, transportation specialists are often unable to offer even the bare minimum customer experience that leads expect.
Rising prices for in-house receptionists leave many businesses to their own devices as far as addressing administrative demands. But with a seemingly endless list of assignments being added on every day, taxi agents who choose to take on these tasks themselves often buckle under the unrealistic demands that are required to keep up with these administrative responsibilities. Productivity levels are nearly guaranteed to plunge.
Responding to each call can be next-to-impossible for taxi services when they have higher priority assignments to address. Trying to get through day-to-day projects while still providing adequate customer service can be a huge barrier even the most skilled transportation teams struggle to overcome. Call handling and lead screening duties can quickly fall in line of importance, leaving many leads unanswered.
With the crowded marketplace for drive-sharing companies being what it is, it can be a major obstacle for smaller transportation companies to distinguish themselves and stand out amongst other their competitors. Clearly, providing top-tier customer experiences through immediate, thoughtful responses can place any client-facing professional in good standing with potential leads, but high-quality customer service takes time that a large portion of busy taxi teams just don't have.
One of the most crucial, yet challenging, aspects of growing a profitable business is obtaining and keeping new clients. With so much on their plate as it is, many taxi teams face the challenge of attempting to balance their daily duties with growing lead conversion demands. When left unanswered, leads will swiftly turn their attention to the nearest drive-share provider available to take their call.
Maintaining detailed phone records and call summaries can be tricky for taxi services who may likely disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.
Obstacles like these don't have to be cause for major panic. Know that a virtual receptionist service has had a long and successful history combatting common problems like these. One of the many beloved features of Smith.ai answering services is that our virtual receptionists direct their attention to the specific problems your company faces. Our team of virtual receptionists will spend time where you need the most help, whether that's something as straightforward as call handling or something more complicated, like payment collecting. Smith.ai caters to your business needs, no matter what they may be. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your taxi team struggles with.
Figuring out what you need to get started with a virtual receptionist service can ensure you receive the exact services your business needs. So when considering a virtual receptionist service, consider what areas of business your team could use some more support in. To identify these areas, think about which problems or challenges seem to be an ongoing issue for you:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.
Learn how to get started with Smith.ai’s virtual receptionist service.
Use our best practices to hit the ground running with Smith.ai virtual receptionists, and achieve results from Day One.
Use our best practices to hit the ground running with Smith.ai virtual receptionists, and achieve results from Day One.