Beginning May 25, 2018, the European Union (EU) enforced a new regulation adopted by the European Parliament in April 2016 known as the General Data Protection Regulation (GDPR). GDPR standardizes data privacy laws across Europe, expands the definition of “personal data,” and serves as an update to the outdated EU Data Protection Act.
To protect the data privacy of individuals in the EU, the GDPR mandates that all organizations controlling, holding, and/or processing personal data of people in the EU must:
As a US company who welcomes clients worldwide, including the U.S. and the European Union, Smith.ai has complied with GDPR since May 25, 2018. Below is an overview of the steps we have taken to become a GDPR compliant company. For any questions not addressed below, please contact us.
Smith.ai has always taken data security and privacy rights seriously, and the Smith.ai team already has instituted many data protections, which are (non-exhaustively) enumerated in our Terms and Conditions, and which include:
Smith.ai’s Terms and Conditions also acknowledge its role as a data processor for businesses and individuals (“Subscribers”). Smith.ai will continue to fulfill that role, providing virtual receptionist and business communications services to assist Subscribers to meet their responsibilities as data controllers.
To further address GDPR compliance for our EU clients, Smith.ai, in its role as a “data processor,” also:
“Personal data” is defined as any information related to a natural person (“data subject”) that can be used to directly or indirectly identify the person. It can be “a name, an identification number, location data, an online identifier” (such as an email address), or a reference to “one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
When you fill out a form to sign up for a Smith.ai service, or proactively provide us with other personal information, we collect that information. For example, to sign up for a free trial of Smith.ai’s virtual receptionist service, we ask only for a name, phone number, and email address. In other circumstances, we may ask you to provide other information, which may include your postal address.
In addition, the device you use to browse the Smith.ai website or use Smith.ai’s services is automatically providing information to us so we can respond and customize our response to you. This generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system. It may also include usage information and information associated with, or provided during, your interaction with Smith.ai. For example, if you engage with an agent on our website via our “chat” application, you may disclose personal data such as your location and occupation.
Data protection is deeply ingrained in our business. We are regularly enhancing and evolving our security platforms, procedures, and methods to better protect our users' information and anonymity.
Please contact us at firstname.lastname@example.org.
We encourage you to explore the following resources:
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