The stakes

Only 37% of law firms use client intake software like online scheduling, e-signatures, or forms. The ones that do see over 50% more leads and revenue than the ones that don't, according to Clio's 2025 Legal Trends Report.

The gap between "interested" and "on the calendar" is where most leads disappear. A caller who has to wait for a callback has time to call the next law firm on their list. Closing that gap while they're still on the phone is the whole point.

How it works

It's 9pm on a Thursday and someone calls asking about a consultation for a car accident claim. AI Receptionist checks your connected Acuity Scheduling calendar, offers Friday at 9am, and asks a handful of questions first: when the accident happened, whether they've seen a doctor, their name, and email for the confirmation. They pick a time and get a confirmation email right away, plus a follow-up text.

Friday morning, your team already has the appointment on the calendar, along with the intake details they need to prep for the call before it starts.

Getting connected

Connecting your account takes a few minutes, and you're not locked into one setup. Turn scheduling on for the caller types where it makes sense, such as new client inquiries. Update any of it anytime from your Smith.ai dashboard. Full setup steps are in our help center: How to Connect Your Acuity Scheduling Account to AI Receptionist.

The Acuity integration is live now for AI Receptionist clients. If you're new to Smith.ai, our sales team can walk you through it. If you're already a client and want it connected, email support@smith.ai or call (650) 727-6484.