Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Top Google Voice Alternatives for Businesses in 2025

March 23, 2025
Top Google Voice Alternatives for Businesses in 2025
Discover the best Google Voice alternatives for 2025 tailored to your business needs. Explore top options with advanced features, scalability, and security.
Read more

Generative AI for Small Business | An Expert Guide

March 21, 2025
Generative AI for Small Business | An Expert Guide
Discover how generative AI transforms SMB operations, from enhancing customer service to boosting marketing efficiency. Unlock growth in your business today!
Read more

The Complete Guide to Call Screening: Boost Productivity and Client Experience

March 20, 2025
The Complete Guide to Call Screening: Boost Productivity and Client Experience
Discover effective call screening solutions tailored for small businesses. Boost productivity, enhance client experience, and reduce spam with expert insights.
Read more

9+ Top Legal Intake Software For Law Firms in 2025

December 5, 2024
9+ Top Legal Intake Software For Law Firms in 2025
Struggling to capture leads and manage the initial stages of client relationships? Legal intake software can be the game-changer your law firm needs. It's a specialized type of legal practice management software designed to streamline and improve client acquisition.
Read more

9 Best Automated Phone Systems for 2025

December 4, 2024
9 Best Automated Phone Systems for 2025
In the era of automation and advanced technology, companies are looking for ways to improve efficiency while still delivering an exceptional customer experience. Automated phone systems offer businesses in various industries a convenient way to streamline their call-handling processes, enhance efficiency, and reduce customer wait times.
Read more

Virtual Legal Assistants: What They Are + How They Can Help

May 1, 2024
Virtual Legal Assistants: What They Are + How They Can Help
A virtual legal assistant is a remote professional who provides administrative, technical, and legal support for lawyers or law firms.
Read more

9 Best Legal AI Tools To Boost Your Law Firm Efficiency

May 1, 2024
9 Best Legal AI Tools To Boost Your Law Firm Efficiency
You're a busy lawyer trying to juggle clients, cases, research, and a million other things. When you finally drag yourself home after a long day, the last thing you want to do is tackle a mountain of paperwork. But what if technology could help? Artificial intelligence is revolutionizing legal work, and there are some amazing legal AI tools that can boost your productivity and give you back time in your day.
Read more

Automated Answering Service vs. Virtual Receptionists

April 29, 2024
Automated Answering Service vs. Virtual Receptionists
Whether it’s the holiday season, peak hours, or you're short on staff, an automated answering service steps in as a reliable and efficient solution. But in today's customer-centric landscape, is efficiency enough?
Read more

Call Center Quality Assurance (QA) 101: What It Is & How To Get Started

April 29, 2024
Call Center Quality Assurance (QA) 101: What It Is & How To Get Started
Call center quality assurance is the process of evaluating and improving customer interactions within a call center. The goal is to improve the customer experience and align service with business objectives.
Read more

Omnichannel Contact Center: Definition, Key Features, and Strategy Tips

April 29, 2024
Omnichannel Contact Center: Definition, Key Features, and Strategy Tips
An omnichannel contact center integrates multiple communication channels — like phone, email, live chat, and SMS — into a single, unified platform. This allows customers to switch between channels effortlessly while maintaining the context of their conversations, leading to a smoother, more personalized experience.
Read more