Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.
When every phone line is busy, callers don't wait — they call your competitor. Call overflow solutions automatically route excess calls to backup destinations, so leads never hit voicemail during volume spikes, after-hours gaps, or staff shortages. This guide covers overflow approaches and how to match the right solution to your call patterns, staffing capacity, and budget.
Learn how to secure AI call systems with comprehensive frameworks protecting against voice attacks, data breaches, and unauthorized access while maintaining compliance.
Learn how DevOps for voice platforms enables automated infrastructure management, reliable scaling, and proactive monitoring for business phone systems.
Learn how skills-based call routing matches callers with qualified agents, improving resolution rates and customer satisfaction for professional services firms.
Learn how DevOps practices for call platforms enable reliable deployment, automated scaling, and continuous monitoring for growing voice communication operations.
Learn how AI call transcription systems convert spoken conversations into text automatically, improving productivity while reducing manual documentation costs.
Learn how AI call handling architecture creates intelligent phone workflows that capture every opportunity while reducing operational costs and complexity
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