Maddy Martin

Maddy Martin is Smith.ai's VP of Marketing. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

9 Reasons Your Small Business Needs a Virtual Receptionist

9 Reasons Your Small Business Needs a Virtual Receptionist

Smith.ai shares 10 reasons your small business needs a virtual receptionist to handle your communication needs, whether they’re on the phone or via live chat.

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17 Tips to Schedule Meetings Across Time Zones - Smith.ai

17 Tips to Schedule Meetings Across Time Zones - Smith.ai

Need to schedule meetings across time zones? Our tips for time zone scheduling can help you successfully set up meetings for teammates, clients, and more.

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Franchise Marketing 101: 8 Ways To Do It Better

Franchise Marketing 101: 8 Ways To Do It Better

Check out this post to learn all about franchise marketing, the different types, and winning strategies to create the ultimate franchise marketing plan.

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Get 3 Months of Live Chat FREE with a New Receptionist Plan — Now Through December 31, 2022

Get 3 Months of Live Chat FREE with a New Receptionist Plan — Now Through December 31, 2022

Did you know 25% of leads contact businesses after-hours? And that 51% of consumers say they prefer live chat when communicating with businesses? 24/7 website chat has become the easiest growth lever for businesses to pull. Connect with more leads when you enlist Smith.ai's professional live agents for not just phone answering, but chats, too. Now through December 31, 2022, get 3 months of live-staffed chat for free when you sign up for a new virtual receptionist plan. You'll get a chat plan that matches your virtual receptionist plan, plus free white-glove setup!

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What Is a Virtual Receptionist and Why Your Business Needs One

What Is a Virtual Receptionist and Why Your Business Needs One

What is a virtual receptionist? We’ll walk you through what a virtual receptionist is, what they do, and how your business can benefit from these services.

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What Is a Call Center? Plus 10 Call Center KPIs To Track for Success

What Is a Call Center? Plus 10 Call Center KPIs To Track for Success

What is a call center? We'll cover all there is to know about call centers, including their various forms and the critical KPIs you should monitor for business success.

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The Ultimate Guide to Small Law Firm Management

The Ultimate Guide to Small Law Firm Management

If you want to build a successful law firm, this guide to small law firm management covers tips, tools, and statistics that will make administering your firm simple and effective.

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Mental Health in the Workplace: A Guide for Prioritizing Employee Mental Health

Mental Health in the Workplace: A Guide for Prioritizing Employee Mental Health

It can be difficult to prioritize mental health in remote workplaces. Our article covers the warning signs of struggling mental health in remote teams and ways to support employees.

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What Is BPO (Business Process Outsourcing)?

What Is BPO (Business Process Outsourcing)?

BPO, or business process outsourcing, is the hiring of a third-party expert to execute specific day-to-day operations for a company. Try Smith.ai for your BPO needs.

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25 Communication Platforms for Business Success

25 Communication Platforms for Business Success

Say goodbye to unclear project statuses, poor workload visibility, and more with these 25 communication platforms for businesses. It’s time to get your team headed toward success.

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