Smith.ai Virtual Receptionists vs. ReceptionHQ:
In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to ReceptionHQ

Costs
Pricing
Per call
Per minute
Cost
$5–$7.50/call
$1.29–$2.20/min
Starting cost
$210/month
$45/month + $1.80/Call
Setup fee
NO
Starting at $50
Spam & sales calls
Free
$2.20 per call
Wrong numbers
Free
$2.20 per call
Capabilities
Calls answered 24/7
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North America-based receptionists
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Lead qualification
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New lead intake
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Appointment scheduling
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Payment collection
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Call screening, routing & prioritization
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Zip code lookup
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Operator service
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Warm transfer
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$0.50 per transfer
Call transfers via SMS & Slack
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Instant call summaries by email & SMS
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Daily call summaries
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Email, SMS, Slack
Receptionists make calls for you
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Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
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Integrated technology
Call tracking dashboard
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CSV upload for VIPs / blocked numbers
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CRM, intake & marketing software
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Calendaring software
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Invoices and payments
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Zapier
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SMS & Slack
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Read our reviews
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Smith.ai’s live receptionists use sophisticated technology to qualify leads, take payments, and sync with your systems. ReceptionistHQ leaves screening and follow-up to you.

Smith.ai’s virtual receptionists are experts in handling your calls: Not only do we qualify leads, take payments, and accept payments for you, we can actually help you set up a process that works for your business. Plus, with 30+ integrations, all your call data can be logged in your CRM platform. And setup is free! You pay per call and we address all your callers as though we are sitting in your office.

ReceptionistHQ has two service tiers. Their ReceptionistPlus service will simply answer calls and take a message, which is not a great solution for professionals who want their callers’ issues and questions addressed on the first call. Scale up to their MyAssistant service, and you get custom scripts and scheduling services, but they still lack the lead qualification, booking, and outbound calling that takes real work off your plate.

When it comes to pricing, Smith.ai’s service is predictable and reasonable: You pay a flat rate per call — not including spam, sales calls, and wrong numbers. There are no setup costs, cancellation fees, or hidden charges — plus your first CRM integration is free! ReceptionistHQ charges per minute, which makes your monthly bill a lot more variable — one persistent caller could rack up costs. And since they’ll charge per minute for sales calls and spam, you could be paying for a lot of calls you don’t even want.

Lastly, Smith.ai’s receptionists use our proprietary technology to access call history, set up conference calling, search for zip codes, log call notes in your CRM, and generally create a more personalized experience for your callers. ReceptionistHQ lacks transparency into their process: They claim to “integrate with a range of CRMs,” but don’t explain which ones or how to set the integrations up.

For more high quality leads, fully integrated processes, free setup, predictable pricing, tech-enabled receptionists, and transparent processes, businesses prefer Smith.ai to ReceptionHQ.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

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Live receptionists available 24/7

Starter
$210
Per Month
30
Receptionist Calls
1
Transfer Destination
$7.50/Call after 30
Basic
$360
Per Month
60
Receptionist Calls
2
Transfer Destinations
$6.50/Call after 60
Pro
$750
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$5.50/Call after 150
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

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Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.