Smith.ai’s virtual receptionists are experts in handling your calls: Not only do we qualify leads, take payments, and accept payments for you, we can actually help you set up a process that works for your business. Plus, with 30+ integrations, all your call data can be logged in your CRM platform. And setup is free! You pay per call and we address all your callers as though we are sitting in your office.
ReceptionistHQ has two service tiers. Their ReceptionistPlus service will simply answer calls and take a message, which is not a great solution for professionals who want their callers’ issues and questions addressed on the first call. Scale up to their MyAssistant service, and you get custom scripts and scheduling services, but they still lack the lead qualification, booking, and outbound calling that takes real work off your plate.
When it comes to pricing, Smith.ai’s service is predictable and reasonable: You pay a flat rate per call — not including spam, sales calls, and wrong numbers. There are no setup costs, cancellation fees, or hidden charges — plus your first CRM integration is free! ReceptionistHQ charges per minute, which makes your monthly bill a lot more variable — one persistent caller could rack up costs. And since they’ll charge per minute for sales calls and spam, you could be paying for a lot of calls you don’t even want.
Lastly, Smith.ai’s receptionists use our proprietary technology to access call history, set up conference calling, search for zip codes, log call notes in your CRM, and generally create a more personalized experience for your callers. ReceptionistHQ lacks transparency into their process: They claim to “integrate with a range of CRMs,” but don’t explain which ones or how to set the integrations up.
For more high quality leads, fully integrated processes, free setup, predictable pricing, tech-enabled receptionists, and transparent processes, businesses prefer Smith.ai to ReceptionHQ.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."