Virtual Receptionists vs. Stericycle Communication Solutions: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Virtual Receptionists

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14-day money-back guarantee
Live Agents 24/7
Bilingual The best alternative to Stericycle Communication Solutions


Per call
Per minute
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Starting cost
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Setup fee
Money-Back Guarantee
14 days
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Spam & sales calls
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Post-call wrap-up
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No contracts
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Wrong numbers
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Required deposit
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Overage Cost
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Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
✘ Call recording only
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Send follow-up messages
Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
✘ Custom integrations only
Calendaring software
✘ Custom integrations only
Invoices and payments
SMS & Slack
Read our reviews
Clutch Logo’s receptionists manage all calls — new leads, current clients, and all others. Stericycle focuses on leads, which could be worse for other callers.

Your business is likely getting calls from new leads, but also current clients, VIPs, networking partners, marketers, and any other potential callers.’s receptionists capture, qualify, book, and intake new leads. But, when you onboard with us, we also ask you about everyone who may call and how you want to handle them. In fact, people often think our receptionists are sitting in your office. Stericycle's services are mostly focused on answering for new leads, which works for new leads, but may lead to a worse experience for your clients and other callers.

When it comes to pricing, is completely transparent. With no charge for setup, sales, wrong numbers, or spam, we simply charge a flat fee for your calls. Furthermore, we have a 14-day money-back guarantee. In the first two weeks, you can try the service risk-free and gauge call volume. Stericycle doesn’t publish their prices on their site which means they can be expensive, riddled with hidden fees, or both. And you'll risk losing any setup and usage fees without a money-back guarantee.

Stericycle Communication Solutions offers custom integrations with CRMs, but that could mean time-consuming and costly implementation that might only be right for certain large organizations.’s plug-and-play integrations with over 30 CRM, calendar, billing, and intake platforms enable businesses of any size to immediately bring call data into their systems. And your first CRM integration is even free! Plus, we integrate with Slack and Zapier for tech-savvy business owners who want to create even more automations. And while both and Stericycle offer call recording, goes above and beyond by transcribing each of your calls for your convenience. Stericycle doesn't.

For full-service solutions, transparent and predictable pricing, a money-back guarantee, free handling of spam, sales, and wrong numbers, faster integrations, and AI-assisted professional receptionists, businesses prefer to Stericycle Communication Solutions.


Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
" has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
“ has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the team makes them a true extension of our office."
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Live receptionists available 24/7

Per Month
Receptionist Calls
Transfer Destination
$9.50/Call after 30
Per Month
Receptionist Calls
Transfer Destinations
$8.50/Call after 90
Per Month
Transfer Destinations
$7.50/Call after 180
Custom pricing is available. Just let us know what you need!



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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

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