In-Depth Comparison

Smith.ai vs. Carenet Health (Formerly Known as Stericycle)

Compare features and see how businesses like yours can answer calls, capture leads, and serve clients better with Smith.ai’s 24/7 Virtual Receptionists.

Smith.ai Virtual Receptionists:
The best alternative to Carenet Health (Formerly Known as Stericycle)

costs

Pricing
Per call
Per minute
Cost
$6.50-$8.50/call
Info unavailable
Starting cost
$255/month
Info unavailable
Setup fee
NO
No
Money-Back Guarantee
14 days
Info unavailable
Spam & sales calls
Free
Info unavailable
Post-call wrap-up
Included
Info unavailable
Contracts
No contracts
Info unavailable
Wrong Numbers
Free
Info unavailable
Required Deposit
NO
Info unavailable
Overage Cost
$7.50-$9.50/call
Info unavailable

capabilities

Calls answered 24/7
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North America-based receptionists
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Lead qualification
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New lead intake
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Appointment scheduling
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Payment collection
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✘
Call screening, routing & prioritization
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✘
Outbound sales campaigns
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Unlimited FAQ
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Call recording & transcription
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✘ Call recording only
Zip code lookup
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✘
Warm transfer
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Call transfers via SMS & Slack
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✘
Instant call summaries by email & SMS
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Daily call summaries
βœ” Email, SMS, Slack
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Receptionists make calls for you
βœ” Same per-call pricing. Comes from your #
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Receptionists know caller history
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Spanish-speaking receptionists
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Send follow-up messages
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integrated technology

Call tracking dashboard
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Call analytics
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CSV upload for direct transfer / blocked numbers
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✘
CRM, intake & marketing software
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✘ Custom integrations only
Calendaring software
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✘ Custom integrations only
Scheduling
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Invoices and payments
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✘
Zapier
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✘
SMS & Slack
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✘

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai’s receptionists manage all calls β€” new leads, current clients, and all others. Carenet Health focuses on leads, which could be worse for other callers.

Your business is likely getting calls from new leads, but also current clients, VIPs, networking partners, marketers, and any other potential callers. Smith.ai’s receptionists capture, qualify, book, and intake new leads. But, when you onboard with us, we also ask you about everyone who may call and how you want to handle them. In fact, people often think our receptionists are sitting in your office. Carenet Health's services are mostly focused on answering for new leads, which works for new leads, but may lead to a worse experience for your clients and other callers.

When it comes to pricing, Smith.ai is completely transparent. With no charge for setup, sales, wrong numbers, or spam, we simply charge a flat fee for your calls. Furthermore, we have a 14-day money-back guarantee. In the first two weeks, you can try the service risk-free and gauge call volume. Carenet Health doesn’t publish their prices on their site which means they can be expensive, riddled with hidden fees, or both. And you'll risk losing any setup and usage fees without a money-back guarantee.

Carenet Health offers custom integrations with CRMs, but that could mean time-consuming and costly implementation that might only be right for certain large organizations. Smith.ai’s plug-and-play integrations with over 30 CRM, calendar, billing, and intake platforms enable businesses of any size to immediately bring call data into their systems. And your first CRM integration is even free! Plus, we integrate with Slack and Zapier for tech-savvy business owners who want to create even more automations. And while both Smith.ai and Carenet Health offer call recording, Smith.ai goes above and beyond by transcribing each of your calls for your convenience. Carenet Health doesn't.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over Carenet Health.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$255
Per month
30
Calls per month
View pricing details
Per-call pricing, not per‑minute
Month-to-month pricing for easy budgeting
No charge for spam calls or wrong numbers
Easy billing with no setup cost or hidden fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Converts callers into clients
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
Jeremy Treister
Owner, CMIT Solutions of Downtown Chicago

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.