Smith.ai Virtual Receptionists vs. Business Connections: In-Depth Comparison

The way your phone is answered is a direct representation of your business. That’s why Smith.ai goes above and beyond to ensure a professional and knowledgeable—not to mention friendly—voice, every time. 

Backed by proprietary AI technology that filters spam, gives access to your clients’ call history, records and transcribes calls, and prompts personalized instructions, Smith.ai’s receptionists truly sound like an extension of your office. Furthermore, they book appointments on your calendar, qualify & intake new leads, accept invoice payments, set up conference calls, make calls on behalf of your business, and more, taking real work off your plate.

Business Connections (previously BC Answer) takes a call center approach. Their receptionists are not based in the United States and they simply answer and transfer, or take a message on behalf of your business — which is barely better than an answering machine. Although Business Connections’ prices are lower per call, you’re likely to end up with follow-up work or, even worse, unsatisfied leads who move on. And since they charge for spam, sales, and wrong numbers, your bill might even be higher at the end of the month than with Smith.ai’s transparent and predictable pricing.

Smith.ai’s virtual receptionist service can be completely catered to your business — we customize your greetings, provide overflow answering, offer warm transfers, have immediate access to personalized instructions, and integrate with dozens of business, calendaring, payment, and communication platforms (like Slack or Zapier). You and your callers will have nothing near the same quality experience as with Business Connections.

With more qualified and booked leads, predictable pricing, free handling of spam, sales, and wrong numbers, and AI-assisted professional receptionists, businesses prefer Smith.ai to Business Connections (BC Answer).