In-Depth Comparison

Smith.ai vs. MAP Communications

Compare features and see how businesses like yours can answer calls, capture leads, and serve clients better with Smith.ai’s 24/7 Virtual Receptionists.

Smith.ai Virtual Receptionists:
The best alternative to MAP Communications

costs

Pricing
Per call
Per minute
Cost
$6.50 - $9.50/call
$1.32-$1.42/min
Starting cost
$285/month
$47/month + $1.37/min
Setup fee
NO
No
Money-Back Guarantee
14 days
7 day free trial
Spam & sales calls
Free
$1.32-$1.42/min
Post-call wrap-up
Included
Yes
Contracts
No contracts
No
Wrong Numbers
Free
$1.32-$1.42/min
Required Deposit
NO
No
Overage Cost
$7.50 - $10.50/call
$1.28-$1.37/min

capabilities

Calls answered 24/7
βœ”
βœ”
North America-based receptionists
βœ”
βœ”
Lead qualification
βœ”
βœ”
New lead intake
βœ”
✘
Appointment scheduling
βœ”
βœ”
Payment collection
βœ”
✘
Call screening, routing & prioritization
βœ”
✘
Outbound sales campaigns
βœ”
Unlimited FAQ
βœ”
Call recording & transcription
βœ”
✘ Call recording only
Zip code lookup
βœ”
✘
Warm transfer
βœ”
βœ”
Call transfers via SMS & Slack
βœ”
✘
Instant call summaries by email & SMS
βœ”
βœ”
Daily call summaries
βœ” Email, SMS, Slack
βœ” Email, SMS
Receptionists make calls for you
βœ” Same per-call pricing. Comes from your #
✘
Receptionists know caller history
βœ”
Spanish-speaking receptionists
βœ”
βœ”
Send follow-up messages
βœ”
✘

integrated technology

Call tracking dashboard
βœ”
βœ”
Call analytics
βœ”
βœ”
CSV upload for direct transfer / blocked numbers
βœ”
✘
CRM, intake & marketing software
βœ”
✘
Calendaring software
βœ”
βœ”
Scheduling
βœ”
Invoices and payments
βœ”
✘
Zapier
βœ”
✘
SMS & Slack
βœ”
✘

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai’s receptionists use our sophisticated technology to personalize calls, intake new leads, and log notes in your CRM. MAP Communications leaves follow-up and syncing systems to you.

Outsourced receptionist services are only worth paying for if they feel in-house. That’s why Smith.ai’s receptionists not only answer calls and book qualified leads, but they make outbound calls, set up conference calls, take payments for you, intake new potential clients. And it’s no surprise that we integrate seamlessly with nearly every major calendaring software and most CRMs (and for the more technically minded, chat apps like Slack and DIY integration tools like Zapier, Make, and open APIs). Plus, our proprietary technology allows them to personalize calls using caller history and zip code searches. And while MAP Communications and Smith.ai both offer call recording, only Smith.ai provides call transcription. That way, you don't have to listen to hours of conversations to get the information you need. MAP Communications services are much more limited. Sure, they answer and forward calls, qualify and schedule new leads, but without the same depth of features, they will be less useful for your business.

With our transparent flat-fee structure and no charge for spam, sales calls, and wrong numbers, your Smith.ai monthly charges will be predictable and easy to review. MAP Communications charges per minute, and you’ll pay for every call β€” including wrong numbers and pesky salespeople. Do the math: Depending on how much spam you get, you could pay much less with Smith.ai.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over MAP Communications.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$285
Per month
30
Calls per month
Per-call pricing, not per‑minute
Month-to-month pricing for easy budgeting
No charge for spam calls or wrong numbers
Easy billing with no setup cost or hidden fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Converts callers into clients
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
Jeremy Treister
Owner, CMIT Solutions of Downtown Chicago

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.