Outsourced receptionist service are only worth paying for if they feel in-house. That’s why Smith.ai’s receptionists not only answer calls and book qualified leads, but they make outbound calls, set up conference calls, take payments for you, intake new potential clients, and log notes in your CRM. Plus, our proprietary technology allows them to personalize calls using caller history and zip code searches. And while MAP Communications and Smith.ai both offer call recording, only Smith.ai provides call transcription. That way, you don't have to listen to hours of conversations to get the information you need. MAP Communications services are much more limited. Sure, they answer and forward calls, qualify and schedule new leads, but without the same depth of features, they will be less useful for your business.
With our transparent flat-fee structure and no charge for spam, sales calls, and wrong numbers, your Smith.ai monthly charges will be predictable and easy to review. MAP Communications charges per minute, and you’ll pay for every call — including wrong numbers and pesky salespeople. Do the math: Depending on how much spam you get, you could pay much less with Smith.ai.
For outgoing calls on behalf of your business, payment processing, intake services, free first integrated CRM, calendaring, billing, and intake software, AI-assisted receptionists, and more predictable pricing, businesses prefer Smith.ai to MAP Communications.