Smith.ai’s receptionists offer personalized service: We qualify leads, schedule appointments, intake new clients, accept payments, do warm transfers, and make calls for you. We aim to go above and beyond with our services, like providing call recording and transcription (something Arise doesn't offer) so you have all your call information readily available at any time. Arise’s service offerings are vague and minimal, but more importantly, their receptionists are all private contractors, which means the quality will vary. Plus, your number will be ported through an IVR, which is too impersonal for most businesses (and easy to set up with Smith.ai if it works for your business).
Arise is also vague about prices on their website — vague pricing usually means high pricing, plus complicated fees. Most businesses need a monthly cost estimate to start using an outsourced receptionist service. So Smith.ai has flat per-call charges, with no surprise, setup, or cancellation fees, and no contracts. And since we only charge for calls you want (not sales pitches, spam, or wrong numbers), it’s simple to calculate costs, time saved, and even your marketing ROI.
Lastly, Smith.ai uses AI technology to improve the caller experience, your satisfaction, and even the happiness of our receptionists. The moment the phone rings, our system gives the receptionist your business information, so they can focus on excellent service, not searching for details. Plus, our platform integrates with your calendar, billing software, CRM, marketing platform, and intake forms so you get caller data when/where you need it. Arise has their own schedule management tool called Starmatic, which means you work with their system rather than them working with yours.
For lead intake and qualification, more personalized service, transparent pricing, free handling of spam and sales calls, and tech-enabled professional receptionists, businesses prefer Smith.ai to Arise iASK.