Answering Legal will pick up your calls and transfer them to you if you’re available, but if you’re not, they’ll just take a message and send it to you through SMS or email—your voicemail could do that. Sure, having a real person answer the phone is always preferable, but if the caller is just leaving a message anyway, frustration is sure to abound.
When you work with Smith.ai, on the other hand, you get a full-service team of receptionists to handle calls, lead intake, scheduling, and so much more. We don’t just cover for your business—we become part of your business, fielding all the calls and chats you need and integrating with your CRM to keep things streamlined. We even offer call recording and transcription (something Answering Legal doesn't do) so you have access to all the information you need whenever you need it.
Answering Legal does offer custom setup options and caters their receptionist services to your firm specifically, but they drop the ball by not continuing to act as the face of your business to handle the calls as they come in.
Granted, there are some sensitive topics in the legal world so this may not always be possible, but at Smith.ai, we’ve found that we can do a lot more for the average law firm than just transfer calls and take messages. So, if you want an answering service, Answering Legal will do the job. If you want a full-service team of receptionists with affordable pricing and transparent solutions, take a note from other businesses and stick with Smith.ai.