In-Depth Comparison

Smith.ai vs. LEX Reception

Compare features and see how businesses like yours can answer calls, capture leads, and serve clients better with Smith.ai’s 24/7 Virtual Receptionists.

Smith.ai Virtual Receptionists:
The best alternative to LEX Reception

costs

Pricing
Per call
Per minute (rounded to the nearest minute)
Cost
$6.50 - $9.50/call
$1.53-$2.83/min
Starting cost
$285/month
$425/month
Setup fee
NO
$0-$75
Money-Back Guarantee
14 days
No
Spam & sales calls
Free
First 30 calls under 30 sec. free, then $2.25-$2.75/min
Post-call wrap-up
Included
No
Contracts
No contracts
No
Wrong Numbers
Free
First 30 calls under 30 sec. free, then $2.25-$2.75/min
Required Deposit
NO
No
Overage Cost
$7.50 - $10.50/call
$2.25-$2.75/min

capabilities

Calls answered 24/7
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North America-based receptionists
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Lead qualification
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New lead intake
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Appointment scheduling
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Payment collection
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Call screening, routing & prioritization
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Outbound sales campaigns
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Unlimited FAQ
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Call recording & transcription
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✘ Call recording only
Zip code lookup
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Warm transfer
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Call transfers via SMS & Slack
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✘
Instant call summaries by email & SMS
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Daily call summaries
βœ” Email, SMS, Slack
✘
Receptionists make calls for you
βœ” Same per-call pricing. Comes from your #
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Receptionists know caller history
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Spanish-speaking receptionists
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Send follow-up messages
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✘

integrated technology

Call tracking dashboard
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Call analytics
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CSV upload for direct transfer / blocked numbers
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✘
CRM, intake & marketing software
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Calendaring software
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Scheduling
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Invoices and payments
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Zapier
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SMS & Slack
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Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai virtual receptionists, backed by AI, provide more complex call answering and integration options than LEX Reception.

Outsourced virtual receptionists are most practical when they add real value to your business. While both Smith.ai and LEX Reception qualify leads, book appointments, and take payments, Smith.ai goes a few steps further for law firms. We accept collect calls from jail, complete conflict checks, set up conference calls when multiple parties need to meet, transcribe calls at your convenience, and much more. We aim to be an extra-useful extension of your practice.

What happens if you're a defense attorney and receive collect calls from jail? Smith.ai can accept them for you, offering a critical connection to a law office for someone in need. And as for leads who call, how many are qualified? Smith.ai can catch potential conflicts on the first call, using our conflict checker service, so you avoid speaking with a party you're inclined or obliged to stay away from.

Another thing that sets Smith.ai apart? Our technology-led services. Smith.ai virtual receptionists use our proprietary software enhanced with AI to immediately access your custom instructions and call history and trigger post-call communications and summaries.

Smith.ai and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations, Smith.ai integrates with 100+ popular CRMs, billing software, and calendar systems. Smith.ai also integrates with Make and has open APIs for those more tech-advanced users. LEX Reception integrates with just a fraction of available programs.

It can be difficult to calculate the difference in price since Smith.ai has predictable per call pricing whereas LEX Reception charges per minute. However, remember that with per minute pricing, even one long call can spike your bill. And we know legal clients can sometimes talk and talk! Since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 under 30 seconds each month, your monthly bill can be unpredictable, especially with larger volume plans. All sales, spam, and wrong calls are free with Smith.ai, without limitation. You can also try our service risk-free for 14 days, with our money-back guarantee, for a starting cost of $285/month. That's far less than LEX Reception's starting price of $425/month for only 150 minutes.

For growth-minded business owners who care about price transparency, seamless integrations, and more robust legal-specific services, Smith.ai is the superior choice over LEX Reception.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$285
Per month
30
Calls per month
Per-call pricing, not per‑minute
Month-to-month pricing for easy budgeting
No charge for spam calls or wrong numbers
Easy billing with no setup cost or hidden fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Converts callers into clients
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
Jeremy Treister
Owner, CMIT Solutions of Downtown Chicago

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.