Virtual Receptionists vs. LEX Reception: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Virtual Receptionists

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LEX Reception

Per call
Per minute
Starting cost
Setup fee
Money-Back Guarantee
14 days
Spam & sales calls
First 30 calls under 30 sec. free
Post-call wrap-up
No contracts
Wrong numbers
First 30 calls under 30 sec. free
Required deposit
Overage Cost
First 30 calls under 30 sec. Free, then $1.10-$2.00/min
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
✘ Call recording only
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Send follow-up messages
Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
Invoices and payments
SMS & Slack
Read our reviews
Clutch Logo’s receptionists, backed by AI technology, provide more complex phone answering and integration options than LEX Reception's agents. also offers more predictable per call pricing instead of LEX's per minute pricing.

Outsourced virtual receptionists are most practical when they add real value to your business, and takes it up a notch. While both and LEX Reception qualify leads, screen calls, record calls, book appointments, accept payments, and make outbound calls, goes a few steps further for law firm clients, accepting collect calls from jail, completing conflict checks, setting up conference calls when multiple parties need to meet, transcribing calls for your convenience, and so much more. We aim to be an extra-useful extension of your office.

What happens if you're a defense attorney and receive collect calls from jail? can accept them for you, offering a critical connection to a law office for someone in need. And as for leads who call, how will your receptionist service identify potential conflicts, so unqualified leads are flagged at the outset? can catch potential conflicts on the first call, using our conflict checker service, so you avoid speaking with a party you're inclined or obliged to stay away from.

Another thing that sets apart? Technology-led services. receptionists use our proprietary dashboard enhanced with AI to immediately access your custom instructions and call history, set up conference calls (ideal for depositions and mediations), trigger post-call communications like SMS and email follow-up messages (for leads who need nurturing), and more. and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations, integrates with 30+ popular systems including CRMs, scheduling software, and billing programs. LEX Reception integrates with just 9 programs.

‍It can be difficult to calculate the difference in price, as has predictable per call fees whereas LEX Reception charges per minute. However, remember that with per minute pricing, even one long call can spike your bill. And we know legal clients can talk, and talk,! And since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 under 30 seconds each month, your monthly bill can be unpredictable, especially with larger plans. All sales, spam, and wrong calls are free with, without limitation. You can also try our service risk-free for 14 days, with our money-back guarantee, for a starting cost of $255/month, less than LEX Reception's starting price of $300/month.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, is the superior choice for your 24/7 Virtual Receptionists partner, over LEX Reception.


Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
" has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
“ has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the team makes them a true extension of our office."
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Live receptionists available 24/7

Per Month
Receptionist Calls
Transfer Destination
$9.50/Call after 30
Per Month
Receptionist Calls
Transfer Destinations
$8.50/Call after 90
Per Month
Transfer Destinations
$7.50/Call after 180
Custom pricing is available. Just let us know what you need!



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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

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