Smith.ai Virtual Receptionists vs. LEX Reception: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to LEX Reception

COSTS
Money-Back Guarantee
14 days
Pricing
Per call
Per minute
Cost
$5–$7.50/call
$1.10-$2.00/min
Starting cost
$210/month
$300/month
Setup fee
NO
NO
Spam & sales calls
Free
First 30 calls under 30 sec. free
Post-call wrap-up
Included
Contract
No contracts
Wrong numbers
Free
First 30 calls under 30 sec. free
Required deposit
NO
Overage Cost
$5.50-$7.50/call
CAPABILITIES
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Unlimited FAQ
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #.
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
INTEGRATED TECHNOLOGY
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack
Read our reviews
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Smith.ai’s receptionists, backed by AI technology, provide more complex phone answering and integration options than LEX Reception's agents. Smith.ai also offers more predictable per-call pricing instead of LEX's per-minute pricing.

Outsourced virtual receptionists are most practical when they add real value to your business, and Smith.ai takes it up a notch. While both Smith.ai and LEX Reception qualify leads, screen calls, book appointments, accept payments, and make outbound calls, Smith.ai goes a few steps further for law firm clients, accepting collect calls from jail, completing conflict checks, and setting up conference calls when multiple parties need to meet, and more. We aim to be an extra-useful extension of your office.

What happens if you're a defense attorney and receive collect calls from jail? Smith.ai can accept them for you, offering a critical connection to a law office for someone in need. And as for leads who call, how will your receptionist service identify potential conflicts, so unqualified leads are flagged at the outset? Smith.ai can catch potential conflicts on the first call, using our conflict checker service, so you avoid speaking with a party you're inclined or obliged to stay away from.

Another thing that sets Smith.ai apart? Technology-led services. Smith.ai receptionists use our proprietary dashboard enhanced with AI to immediately access your custom instructions and call history, set up conference calls (ideal for depositions and mediations), trigger post-call communications like SMS and email follow-up messages (for leads who need nurturing), and more. Smith.ai and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations Smith.ai integrates with 30+ popular systems including CRMs, scheduling software, and billing programs. LEX Reception integrates with just 9 programs.

It can be difficult to calculate the difference in price, as Smith.ai has predictable per-call fees whereas LEX Reception charges per-minute. However, remember that with per-minute pricing, even one long call can spike your bill. And we know legal clients can talk, and talk, and...talk! And since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 under 30 seconds each month, your monthly bill can be unpredictable, especially with larger plans. All sales, spam, and wrong calls are free with Smith.ai, without limitation. You can also try our service risk-free for 14 days, with our money-back guarantee, for a starting cost of $210/month, less than LEX Reception's starting price of $300/month.

For more complex phone answering, fewer follow-up hassles, greater ease managing your lead and client data across your business systems thanks to robust integrations, and 100% free spam blocking, law firms prefer Smith.ai to LEX Reception.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
REGINA EDWARDS
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
JUSTIE NICOL
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."
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Live receptionists available 24/7

Starter
$210
Per Month
30
Receptionist Calls
1
Transfer Destination
$7.50/Call after 30
Basic
$360
Per Month
60
Receptionist Calls
2
Transfer Destinations
$6.50/Call after 60
Pro
$750
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$5.50/Call after 150
Custom pricing is available. Just let us know what you need!

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.