Outsourced virtual receptionists are most practical when they add real value to your business, and Smith.ai takes it up a notch. While both Smith.ai and LEX Reception qualify leads, screen calls, record calls, book appointments, accept payments, and make outbound calls, Smith.ai goes a few steps further for law firm clients, accepting collect calls from jail, completing conflict checks, setting up conference calls when multiple parties need to meet, transcribing calls for your convenience, and so much more. We aim to be an extra-useful extension of your office.
What happens if you're a defense attorney and receive collect calls from jail? Smith.ai can accept them for you, offering a critical connection to a law office for someone in need. And as for leads who call, how will your receptionist service identify potential conflicts, so unqualified leads are flagged at the outset? Smith.ai can catch potential conflicts on the first call, using our conflict checker service, so you avoid speaking with a party you're inclined or obliged to stay away from.
Another thing that sets Smith.ai apart? Technology-led services. Smith.ai receptionists use our proprietary dashboard enhanced with AI to immediately access your custom instructions and call history, set up conference calls (ideal for depositions and mediations), trigger post-call communications like SMS and email follow-up messages (for leads who need nurturing), and more. Smith.ai and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations Smith.ai integrates with 30+ popular systems including CRMs, scheduling software, and billing programs. LEX Reception integrates with just 9 programs.
It can be difficult to calculate the difference in price, as Smith.ai has predictable per-call fees whereas LEX Reception charges per-minute. However, remember that with per-minute pricing, even one long call can spike your bill. And we know legal clients can talk, and talk, and...talk! And since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 under 30 seconds each month, your monthly bill can be unpredictable, especially with larger plans. All sales, spam, and wrong calls are free with Smith.ai, without limitation. You can also try our service risk-free for 14 days, with our money-back guarantee, for a starting cost of $240/month, less than LEX Reception's starting price of $300/month.
For more complex phone answering, fewer follow-up hassles, greater ease managing your lead and client data across your business systems thanks to robust integrations, and 100% free spam blocking, law firms prefer Smith.ai to LEX Reception.