Smith.ai vs. Posh Receptionists

Why law firms choose Smith.ai over Posh

Posh has a strong reputation and a genuinely good product for general business. Their receptionists are US-based and employee-owned, and clients describe them as warm and thorough. They also now offer an AI receptionist, a live receptionist, or a combination, so who picks up depends on how the account is configured.

At Smith.ai a person picks up, full stop. The AI Receptionist is a separate product a firm can add for overflow or after-hours, and one that wants every caller to reach a human never enables it. What that person knows is the second difference. Posh sells the same product to contractors, clinics, real estate brokerages and law firms, and its integration list reflects that: Clio sits alongside Acuity and Setmore. Smith.ai receptionists are trained for legal work specifically — legal terminology, intake procedure, and the software law firms run on.

Then the intake path ends. Posh answers, captures the lead and books the appointment. It doesn't collect payment and it doesn't send a retainer. At Smith.ai a qualified caller can go from first ring to a signed engagement inside one workflow.

On price, Posh's $65 entry plan includes no receptionist minutes at all — every minute is billed on top, at $1.90–$2.60. A six-minute intake call runs roughly $13. Smith.ai's per-call pricing means that same call costs $7–$10 however long it takes, so nobody is watching a clock while a potential client explains what happened to them.

Frequently asked questions

Who actually picks up the phone?

At Smith.ai, a trained North America-based receptionist, on every call. Posh offers an AI receptionist, a live receptionist, or a combination, so it depends how the account is set up. Smith.ai keeps AI as an optional add-on for overflow and after-hours, off by default.

What does Posh actually cost?

Their $65/month entry plan includes zero receptionist minutes — usage is billed at $1.90–$2.60/min on top. At an average six-minute intake call, that's around $13 per call. Smith.ai charges $7–$10 per call, whatever its length.

Is Posh built for law firms?

No — Posh serves general business, with particular strength in health, wellness and real estate. Smith.ai is built around legal intake, and its receptionists are trained for it.

Does Posh record and transcribe calls?

Voicemail transcription only. Smith.ai records and transcribes every call.

Can Posh collect payments or send retainers?

Posh offers neither. Smith.ai collects payment and sends the retainer.