The starting costs seem low with Posh Receptionists, but with their $64 introductory plan, they don’t include any receptionist minutes. You’ll pay $1.99/minute on top of the base pricing. Smith.ai’s pricing is per call, which means your monthly bill is based on call volume, not call length. That way, your monthly costs can be predictable and affordable. Keep in mind that an average call lasts 6 minutes, so for an average call, you’ll be paying just under $12 per call on the Posh Receptionists introductory plan compared to $8.50 per call on Smith.ai’s starter plan.
You’ll also only get a trial for seven days, and that’s not enough time to see what anyone is capable of, really. The site also doesn’t list a lot of details about the included features, so although they say there are no hidden fees, it makes you wonder what they’re not saying.
At Smith.ai, on the other hand, we believe in total transparency. We also believe in giving you a 14-day money-back guarantee to try out our services, and we offer predictable pricing, free setup, and scalable plans that work for any budget. We can handle everything from lead intake and scheduling to payment collection, and more. Posh offers lead intake and can transfer to you for other needs, but what if you’re not around to take the call? Do they record and transcribe calls for your convenience? Nope. But Smith.ai does.
Posh does have a team of receptionists to pick up the slack where you can’t, but Smith.ai has an entire team of receptionists that are ready to customize a plan to serve your business and work as an extension of your brand, rather than just a vendor. That way, you can focus on your business.
Posh is good enough for basic receptionist solutions, but better if you invest in one of the higher plans or don’t need a lot of phone service since you’re paying by the minute. For an inclusive, fully-featured virtual receptionist and admin solution, though, businesses prefer the services of Smith.ai.