Smith.ai vs. VoiceNation

What’s almost as frustrating as not having your calls answered? Pricing from a receptionist service that looks too good to be true. VoiceNation’s plans start at $99/month, but at that price, you only get 30 minutes of service. Considering they bill for dead-air and wrap-up time, 30 minutes is inadequate even for smaller businesses. A few long calls can use your entire 30-minute bucket for the month. Plus, you’ll still have spam, sales, and wrong number calls all chipping away at your monthly minutes.

Smith.ai has transparent per-call pricing. All of our features are available with every plan — some incur add-on fees, but they’re à la carte, so you only pay for what you need. In contrast, VoiceNation requires you to upgrade to “personalized plans,” even if you just want to access 1 or 2 additional features. Plus, we never charge for spam, sales pitches, or wrong numbers — we’re not trying to squeeze extra pennies out of you.

VoiceNation’s virtual receptionists follow scripts, which isn’t the best way to ensure your clients receive a personalized experience that feels “in-house.” Smith.ai’s proprietary AI technology instantly populates our receptionists’ screens with your custom instructions, based on the type of caller and the call progression, so they field the call in a natural and friendly manner. Often, callers think our receptionists are in your office! We even record and transcribe calls for you so you can see exactly how each call is handled. 

With VoiceNation, you only have what they tell you about your calls. This is not ideal for ensuring call quality — who knows what details they might leave out?

Speaking of call quality, VoiceNation has no rating methods for standardizing call quality (at least none that are on their website). With Smith.ai, you can rate every call and include detailed feedback. Our quality assurance team reviews every grade and assesses the steps to rectify calls that received a low grade. No matter how rare this is, every call matters to us, and we’re constantly striving for perfection. Every plan comes with this level of service because, as a reliable partner to your business, improvement from your input is vital to ensuring that we are consistently providing the highest level of service to your callers.

For growth-minded business owners who care about call quality, price transparency, accessible features, and the experience of “in-house” customer engagement and sales development at a fraction of the cost of new hires, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner over VoiceNation.