costs | ||
Pricing | Per call | Per minute |
Cost | $6.50 - $9.50/call | $1.60-$3.25/min |
Starting cost | $285/month | $65/month |
Setup fee | NO | No |
Money-Back Guarantee | 14 days | 7-day (up to 30 minutes) |
Spam & sales calls | Free | $1.60-$3.25/min, billed in increments of 15 seconds |
Post-call wrap-up | Included | Billed up to 180 seconds per call |
Contracts | No contracts | No |
Wrong Numbers | Free | $1.60-$3.25/min, billed in increments of 15 seconds |
Required Deposit | NO | No |
Overage Cost | $7.50 - $10.50/call | $1.99-$2.19/minute |
capabilities | ||
Calls answered 24/7 | ✔ | ✔ |
North America-based receptionists | ✔ | ✔ |
Lead qualification | ✔ | ✘ |
New lead intake | ✔ | ✔ |
Appointment scheduling | ✔ | ✘ Calendly only |
Payment collection | ✔ | ✔ |
Call screening, routing & prioritization | ✔ | ✘ |
Outbound sales campaigns | ✔ | |
Unlimited FAQ | ✔ | |
Call recording & transcription | ✔ | ✘ |
Zip code lookup | ✔ | ✘ |
Warm transfer | ✔ | ✔ |
Call transfers via SMS & Slack | ✔ | ✘ |
Instant call summaries by email & SMS | ✔ | ✔ |
Daily call summaries | ✔ Email, SMS, Slack | ✔ |
Receptionists make calls for you | ✔ Same per-call pricing. Comes from your # | ✔ |
Receptionists know caller history | ✔ | |
Spanish-speaking receptionists | ✔ | ✔ |
Send follow-up messages | ✔ | ✘ |
integrated technology | ||
Call tracking dashboard | ✔ | ✔ |
Call analytics | ✔ | ✔ |
CSV upload for direct transfer / blocked numbers | ✔ | ✘ |
CRM, intake & marketing software | ✔ | ✘ |
Calendaring software | ✔ | ✘ Calendly only |
Scheduling | ✔ | |
Invoices and payments | ✔ | ✔ |
Zapier | ✔ | ✘ |
SMS & Slack | ✔ | ✘ |
What’s almost as frustrating as not having your calls answered? Pricing from a receptionist service that looks too good to be true. VoiceNation’s plans start at $65/month, but at that price, you only get 20 minutes of service. Considering they bill for wrap up time, that will go very quickly for even the smallest business. One or two long calls can use your entire minute bucket for the month. Plus, you'll have spam, sales, and wrong number calls all chipping away at your monthly minute bucket.
Smith.ai has transparent per-call pricing. All of our features are available with every plan — some incur add-on fees, but they’re a la carté, so you only pay for what you need. In one call, our receptionists can qualify a new lead, schedule them on your calendar, complete initial intake, and even take a payment for any consultations or appointments you charge for. That’s real work done for your business. Plus, we never charge for spam, sales pitches, or wrong numbers — we’re not trying to squeeze extra pennies out of you.
VoiceNation’s virtual receptionists follow scripts, which isn’t really the best way to handle calls anymore. Smith.ai’s proprietary AI technology instantly populates our receptionists’ screens with your custom instructions, and they field the call in a natural and friendly manner. Often callers think our receptionists are in your office! We even record and transcribe calls for you, so you can see exactly how each of your calls is handled. With VoiceNation, all you have is what they tell you about your calls. Who knows what details they might leave out?
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over VoiceNation.