For what it is, eVoice offers a great platform for an answering service—but that’s where it ends. There are no live receptionists, no warm transfers, and no one there to take appointments, lead information, or help people when you’re not available. Essentially, it’s like a professional routing system for your business phone—you still have to provide the people.
With Smith.ai, you’ll get a team of real people to pick up the phone 24 hours a day, seven days a week, and even make calls on your behalf. Plus, we can transfer calls, schedule appointments, take payments, and do anything else that your in-house receptionists would do, at a fraction of the cost and without taking up your valuable time and resources.
eVoice does offer some impressive features for international calling and phone systems, and while the offer many of the same features as Smith.ai, like call recording and transcription, they're not comparable as far as quality goes. Plus, if you’ve got a team of live receptionists like the ones at Smith.ai, you don’t need all the AI integrations and tools in the first place.
So, you can choose to use another answering service if that’s all you need, or you can give your clients the service they deserve by partnering with Smith.ai for transparent, professional, full-service receptionist solutions that can become an extension of your business, not just a service you use.