Smith.ai vs. Ruby Receptionists

Your outsourced receptionists should be useful, relieving you of tedious administrative tasks. Whether you’re just getting started or you run a large, longstanding business, Smith.ai offers thorough lead qualification & intake, appointment scheduling & payment collection via a variety of calendar and CRM systems. We also provide follow-ups via SMS/email, outbound calling, and more. You get all these features at flat per-call rates with a low starting cost of $292.50/month for 30 calls.

Although Ruby’s starting cost may seem competitive, Ruby only offers some of the same features on a per-minute model. Remember that with per-minute pricing, even one long call can spike your bill. This is imperative to note, since Ruby’s pricing model rounds up to the next 30-second mark, regardless of the call duration. Plus, since they charge for sales and wrong-number calls — and even spam unless you specifically opt into a filtering option — these prices can rack up (think about all the sales calls you regularly get). With no charge for unwanted calls, Smith.ai is the smarter way to save time and money.

Smith.ai uses sophisticated AI technology to route calls, map caller history, record and transcribe calls, search zip code locations, and increase the efficiency of our receptionists so you can be assured your clients are receiving state-of-the-art service. 

And it’s no surprise that we integrate seamlessly with nearly every major calendaring software and most CRMs (and for the more technology-minded, Slack and DIY integration tools like Zapier & Make, and open APIs). Ruby integrates with only 3 CRM platforms, leaving you stuck if you’re not already using one of their few tools. Ruby boasts Zapier as well, but Smith.ai's in-house solutions engineers can build custom integrations using Zapier or Make if a native solution is unavailable, ensuring your convenience.

For growth-minded business owners who value price transparency, extensive integrations, and powerful customizations that replicate the quality of in-house customer engagement and sales development, Smith.ai is the clear choice for your 24/7 virtual receptionist solution compared to Ruby Receptionists.