Smith.ai Virtual Receptionists vs. HelloSells: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to HelloSells

HelloSells

COSTS
Pricing
Per call
Per minute
Cost
$6.50-$8.50/call
$1.80-$2.35/min
Starting cost
$255/month
$359/month
Setup fee
NO
$49.99
Money-Back Guarantee
14 days
No
Spam & sales calls
Free
30 spam calls under 30 seconds blocked free every month
Post-call wrap-up
Included
No
Contract
No contracts
No
Wrong numbers
Free
$1.80-$2.35/min
Required deposit
NO
No
Overage Cost
$7.50-$9.50/call
$1.80-$2.35/min
CAPABILITIES
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
✘ Limited to their own scheduling software
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
✘ SMS only
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Send follow-up messages
INTEGRATED TECHNOLOGY
Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
✘ Limited to their own scheduling software
Scheduling
Invoices and payments
Zapier
SMS & Slack
Read our reviews
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Smith.ai’s full team of receptionists qualify leads, accept payments, and log call info in your CRM using our custom technology. HelloSells does, too, but their pricing is still complicated.

HelloSells is a basic answering service that can capture and qualify leads. That’s about it. They don’t offer nearly the same depth of services as Smith.ai. Smith.ai becomes a true extension of your office: Our live agents answer calls with custom greetings, qualify and screen leads, book appointments, take payments, make outgoing calls if needed, and so much more!

When it comes to technology, HelloSells does offer some integrations, but Smith.ai, however, blows them out of the water. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Plus, Smith.ai’s AI technology allows our agents to search for zip codes, connect to you via SMS and Slack, and even use Zapier triggers (for our more tech-savvy users).

HelloSells doesn’t offer you insight into your calls, not the way Smith.ai does. Our call intelligence feature allows you access to your entire call history and even provides a comprehensive report of your calls. We track key data to give you insight into the type of callers you’re getting. Our dashboard even allows you to see the actions taken by your callers. Whether you’re interested in learning about the number of new leads who’ve booked appointments with your business or how many new client intake forms our virtual receptionists have filled out, Smith.ai can help your team better understand the value of your communication activities. Add in comprehensive customization options like complex call routing, plus outreach campaigns for follow-up with leads and clients, and it’s clear that Smith.ai’s feature set gives you all the tools you need under one service provider.

HelloSells isn’t transparent about its pricing. They require you to share personal information, such as your name, your company’s name, corporate email, and phone number, to view their pricing plan. Once you do, you’ll learn all of HelloSells’ plans charge per minute. If you go over your allotted minutes for the month, you’ll be charged anywhere from $1.80 to $2.35 per minute. Plus, with HelloSells, all calls are rounded up to the nearest minute. Oof. You’ll wind up paying an arm and a leg if and when the frequency and length of your calls fluctuate. Smith.ai’s pricing is predictable and affordable. We charge per call, so if we wind up with a particularly chatty caller, Smith.ai’s pricing won’t break the bank.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over HelloSells.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
REGINA EDWARDS
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."
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Live receptionists available 24/7

Starter
$255
Per Month
30
Receptionist Calls
1
Transfer Destination
$9.50/Call after 30
Basic
$675
Per Month
90
Receptionist Calls
2
Transfer Destinations
$8.50/Call after 90
Pro
$1,170
Per Month
180
Receptionist
Calls
5
Transfer Destinations
$7.50/Call after 180
Custom pricing is available. Just let us know what you need!

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services