Smith.ai vs. HelloSells

HelloSells is a basic answering service that can capture and qualify leads. That’s about it. They don’t offer nearly the same depth of services as Smith.ai. Smith.ai becomes a true extension of your office: Our live agents answer calls with custom greetings, qualify and screen leads, book appointments, take payments, make outgoing calls if needed, and so much more!

When it comes to technology, HelloSells does offer some integrations, but Smith.ai, however, blows them out of the water. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Plus, Smith.ai’s AI technology allows our agents to search for zip codes, connect to you via SMS and Slack, and even use Zapier triggers (for our more tech-savvy users).

HelloSells doesn’t offer you insight into your calls, not the way Smith.ai does. Our call intelligence feature allows you access to your entire call history and even provides a comprehensive report of your calls. We track key data to give you insight into the type of callers you’re getting. Our dashboard even allows you to see the actions taken by your callers. Whether you’re interested in learning about the number of new leads who’ve booked appointments with your business or how many new client intake forms our virtual receptionists have filled out, Smith.ai can help your team better understand the value of your communication activities. Add in comprehensive customization options like complex call routing, plus outreach campaigns for follow-up with leads and clients, and it’s clear that Smith.ai’s feature set gives you all the tools you need under one service provider.

HelloSells isn’t transparent about its pricing. They require you to share personal information, such as your name, your company’s name, corporate email, and phone number, to view their pricing plan. Once you do, you’ll learn all of HelloSells’ plans charge per minute. If you go over your allotted minutes for the month, you’ll be charged anywhere from $1.80 to $2.35 per minute. Plus, with HelloSells, all calls are rounded up to the nearest minute. Oof. You’ll wind up paying an arm and a leg if and when the frequency and length of your calls fluctuate. Smith.ai’s pricing is predictable and affordable. We charge per call, so if we wind up with a particularly chatty caller, Smith.ai’s pricing won’t break the bank.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over HelloSells.