Smith.ai vs. Back Office Betties

Back Office Betties is a simple receptionist service. They answer your business’s calls, field FAQs, transfer calls, and book appointments — for law firms only. Smith.ai’s receptionists, on the other hand, take significant work off your plate. We can answer calls 24/7, qualify and book new leads on your calendar, take payments for consults, fill out intake forms, set up conferences, look up your caller’s zip code and call history, and much more — for any business. We even offer convenient call recording and transcription (something Back Office Betties doesn't do). We go above and beyond to cater to your unique business needs.

Setup is also simpler with Smith.ai. Back Office Betties trains their staff to know your business, but Smith.ai’s proprietary technology feeds your custom instructions to our receptionists instantly, so we can set up your account in a day or two, without compromising quality. Our receptionists are given your business info when they need it, and are trained instead to offer professional service to every caller.

Another benefit of Smith.ai’s technology? Lower costs. We filter and screen your spam, sales calls, and wrong numbers and never charge for any of them. And with our flat per call pricing, your monthly fees are likely to be predictable and affordable. Back Office Betties starts with fairly high per minute pricing, which means one long call can turn into one long bill. Plus, since they don’t filter spam or sales calls, you’ll likely pay for a number of calls you never wanted.

For growth-minded business owners who care about price transparency, seamless integrations (including Zapier and Make), and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over Back Office Betties.