Smith.ai Virtual Receptionists vs. Back Office Betties: In-Depth Comparison

Back Office Betties is a simple receptionist service. They answer your business’s calls, field FAQ, transfer calls, and book appointments — for law firms only. Smith.ai’s receptionists, on the other hand, take significant work off your plate. We can qualify and book new leads on your calendar, take payments for consults, fill out intake forms, set up conferences, look up your caller’s zip code and call history, and much more — for any business. Your outsourced receptionists will feel far more like an in-house receptionist with Smith.ai. (And we're 24/7, too.)
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Setup is also simpler with Smith.ai. Back Office Betties trains their staff to know your business, but Smith.ai’s proprietary technology feeds your custom instructions to our receptionists instantly, so we can set up your account in a day or two, without compromising quality. Our receptionists are given your business info when they need it, and are trained instead to offer professional service to every caller.
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Another benefit of Smith.ai’s technology? Lower costs. We filter and screen your spam, sales calls, and wrong numbers and never charge for any of them. And with our flat per-call pricing, your monthly fees are likely to be predictable and affordable. Back Office Betties starts with fairly high per-minute pricing, which means one long call can turn into one long bill. Plus, since they don’t filter spam or sales calls, you’ll likely pay for a number of calls you never wanted.
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For outsourced receptionists that work with any industry, lower monthly prices, longer answering hours, more CRM integrations, free handling of spam, sales, and wrong numbers, and technology-assisted professional receptionists, businesses prefer Smith.ai to Back Office Betties.