Smith.ai Virtual Receptionists vs. Back Office Betties: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Back Office Betties

COSTS
Money-Back Guarantee
14 days
Pricing
Per call
Per minute
Cost
$5–$7.50/call
$2.47–$2.79/min
Starting cost
$210/month
$279/month
Setup fee
NO
NO
Spam & sales calls
Free
$2.79 per minute
Post-call wrap-up
Included
$2.79 per minute
Contract
No contracts
Wrong numbers
Free
Required deposit
NO
Overage Cost
$5.50-$7.50/call
CAPABILITIES
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Unlimited FAQ
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #.
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
INTEGRATED TECHNOLOGY
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Some
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack
Read our reviews
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Smith.ai’s receptionists use sophisticated AI-technology to qualify, book, and intake new leads 24/7 — for any business. Back Office Betties answers calls at limited hours for lawyers only.

Back Office Betties is a simple receptionist service. They answer your business’s calls, field FAQ, transfer calls, and book appointments — for law firms only. Smith.ai’s receptionists, on the other hand, take significant work off your plate. We can qualify and book new leads on your calendar, take payments for consults, fill out intake forms, set up conferences, look up your caller’s zip code and call history, and much more — for any business. Your outsourced receptionists will feel far more like an in-house receptionist with Smith.ai. (And we're 24/7, too.)

Setup is also simpler with Smith.ai. Back Office Betties trains their staff to know your business, but Smith.ai’s proprietary technology feeds your custom instructions to our receptionists instantly, so we can set up your account in a day or two, without compromising quality. Our receptionists are given your business info when they need it, and are trained instead to offer professional service to every caller.

Another benefit of Smith.ai’s technology? Lower costs. We filter and screen your spam, sales calls, and wrong numbers and never charge for any of them. And with our flat per-call pricing, your monthly fees are likely to be predictable and affordable. Back Office Betties starts with fairly high per-minute pricing, which means one long call can turn into one long bill. Plus, since they don’t filter spam or sales calls, you’ll likely pay for a number of calls you never wanted.

For outsourced receptionists that work with any industry, lower monthly prices, longer answering hours, more CRM integrations, free handling of spam, sales, and wrong numbers, and technology-assisted professional receptionists, businesses prefer Smith.ai to Back Office Betties.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
REGINA EDWARDS
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
JUSTIE NICOL
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."
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Live receptionists available 24/7

Starter
$210
Per Month
30
Receptionist Calls
1
Transfer Destination
$7.50/Call after 30
Basic
$360
Per Month
60
Receptionist Calls
2
Transfer Destinations
$6.50/Call after 60
Pro
$750
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$5.50/Call after 150
Custom pricing is available. Just let us know what you need!

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.