Virtual Receptionists vs. Dedicated Office Solutions: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Virtual Receptionists

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Dedicated Office Solutions

Per call
Per minute
Starting cost
Setup fee
Money-Back Guarantee
14 days
Info unavailable
Spam & sales calls
Info unavailable
Post-call wrap-up
Info unavailable
No contracts
Wrong numbers
Info unavailable
Required deposit
Info unavailable
Overage Cost
Info unavailable
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Send follow-up messages
Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
Invoices and payments
SMS & Slack
✘ SMS only
Read our reviews
Clutch Logo’s full team of receptionists qualify leads, accept payments, and log call info in your CRM using our custom technology. Dedicated Office Solutions can answer calls and book appointments.’s starting monthly costs ($255/mo) are nearly $300 cheaper than Dedicated Office Solutions’ starting costs ($549/mo). And doesn’t charge any set-up fees, while Dedicated Office Solutions will charge you a set-up fee of $199.’s per-call pricing means your monthly bill is based on call volume, not call length. That way, your monthly costs can be predictable and affordable. Dedicated Office Solutions’ per-minute pricing may seem low at first, but keep in mind that an average call lasts 6 minutes, so for an average call. You could pay nearly $2.50 more per call with Dedicated Office Solutions than with That adds up — if your business receives just 50 calls per month, you’ll be paying nearly $125 more per month with Dedicated Office Solutions. Combine your minimum monthly fee, setup cost, and the additional cost per call, and Dedicated Office Solutions will cost you significantly more for your first month of service compared to 

With, you get more bang for your buck, too. Unlike Dedicated Office Solutions, we utilize AI to enable a much larger team to maximize responsiveness beyond what a family-owned team consisting of just a handful of receptionists can accomplish. We block spam, robocalls, and sales calls completely free, provide instant notifications for call transfers, and much more. 

On top of that, Dedicated Office Solutions isn’t available 24/7/365 — while is. It doesn't matter what time zone your customers (or our agents) are in, your calls will always be answered in a timely manner. Not only are our receptionists available around-the-clock, but unlike Dedicated Office Solutions, our receptionists are all North America-based and work from quiet home offices, so they sound like they’re in-house. Plus, since we're fully remote, our hiring practices focus on skill, not location. Dedicated Office Solutions’ receptionists are all based in Texas. 

Sure, Dedicated Office Solutions can answer phone calls, schedule appointments, and answer FAQs about your products and services, but they don’t advertise many of the same features that offers, from payment collection and call prioritization to bilingual agents and new lead intake. Plus, we advertise all of our features, like call recording and transcription (something Dedicated Office Solutions doesn't even offer) right up-front, so you know exactly what you're signing up for. 

So if you want to pay more for basic services that an in-house receptionist or standard call center can provide, Dedicated Office Solutions might be worth a look. But when you want to get more work off your plate for a more affordable price, the team at will be waiting to deliver everything you need with 100% transparency in everything we do. 

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, is the superior choice for your 24/7 Virtual Receptionists partner, over Dedicated Office Solutions.


Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
" has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
“ has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the team makes them a true extension of our office."
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Live receptionists available 24/7

Per Month
Receptionist Calls
Transfer Destination
$9.50/Call after 30
Per Month
Receptionist Calls
Transfer Destinations
$8.50/Call after 90
Per Month
Transfer Destinations
$7.50/Call after 180
Custom pricing is available. Just let us know what you need!



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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

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