In-Depth Comparison

Smith.ai vs. CBSI

Compare features and see how businesses like yours can answer calls, capture leads, and serve clients better with Smith.ai’s 24/7 Virtual Receptionists.

Smith.ai Virtual Receptionists:
The best alternative to CBSI

costs

Pricing
Per call
Per minute
Cost
$6.50 - $9.50/call
$1.10/min
Starting cost
$285/month
$35/month
Setup fee
NO
$50
Money-Back Guarantee
14 days
No
Spam & sales calls
Free
$1.10/min
Post-call wrap-up
Included
Yes
Contracts
No contracts
No
Wrong Numbers
Free
$1.10/min
Required Deposit
NO
No
Overage Cost
$7.50 - $10.50/call
$1.10/min

capabilities

Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
✘ Transcription only
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
Spanish-speaking receptionists
Send follow-up messages

integrated technology

Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
CBSI is a basic answering service that only answer calls and books appointments. Smith.ai is an award-winning virtual receptionist service that offers customized support to fit your needs.

CBSI’s pricing starts at $35/month for 30 minutes of on-phone time with callers. While that may seem affordable at first, when you inevitably receive a chatty caller, you’ll wind up paying big. And your callers won’t be getting the quality responsiveness they expect unless you pay extra. Smith.ai only charges per call, so your monthly costs are based on your call quota. That way, you won’t be stuck with a hefty bill for a lengthy call and you can rest assured that our professional agents will uphold the quality of all your calls. 

CBSI is a basic answering service. They even say it on their website themselves. They can answer calls and book appointments, but they don’t handle much more than that. Smith.ai’s virtual receptionist services, however, have a much wider bandwidth. Our agents become a true extension of your office: answering calls with custom greetings, qualifying and screening leads, booking appointments, taking payments, making outgoing calls if you need, and so much more!

When it comes to technology, CBSI fails in comparison to Smith.ai. CBSI doesn’t advertise any online portal or dashboards, and as far as integrations go, Smith.ai takes the lead. We play well with more than 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform searches for zip codes, connects to you via SMS and Slack, and is even on Zapier and Make and has pen APIS (for our more tech-savvy users). Plus, we offer call recording and transcription for every industry and every business size — CBSI only offers transcription services for certain industries.

While CBSI doesn’t advertise any call tracking or reporting capabilities, Smith.ai’s Call Intelligence feature, on the other hand, offers valuable insight into your callers through detailed call analysis and reporting. We track key data, like caller type (e.g., new lead, existing client, spam), time of call, priority, and even disposition, to give you insight into the actions taken on your calls. Add in comprehensive customization options like complex call routing, plus Outreach Campaigns for follow-up with leads and clients, and it’s clear to see that Smith.ai provides better insight into your calls than CBSI can offer.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over CBSI.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$285
Per month
30
Calls per month
View pricing details
Per-call pricing, not per‑minute
Month-to-month pricing for easy budgeting
No charge for spam calls or wrong numbers
Easy billing with no setup cost or hidden fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Converts callers into clients
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
Jeremy Treister
Owner, CMIT Solutions of Downtown Chicago

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.