Smith.ai Virtual Receptionists vs. GetCallers: In-Depth Comparison

At a glance, GetCaller’s prices may seem affordable, ranging from $5.00-$6.95 per hour per agent, but when you inevitably receive a chatty caller, you’ll wind up paying big. And your callers won’t be getting the quality responsiveness they expect unless you pay extra for more agents. With an additional $50 set-up fee, a 3.95% processing fee, and a $15 per day agent training fee, you’ll wind up paying more than you’d expect for their seemingly “affordable” services. Smith.ai’s pricing is much more transparent up front: We only charge per call, not per hour or per agent, so your monthly costs will be based on your call quota. That way, you won’t be stuck with a hefty bill for a lengthy call and you can rest assured that you’ll have access to dozens of professional agents ready to uphold the quality of all your calls. 

GetCallers acts more like a fancy call center. They can answer calls and book appointments, but they don’t seem to have the capability to handle much more than that. Smith.ai’s virtual receptionist services, however, have a much wider bandwidth. Our agents become a true extension of your office: answering calls with custom greetings, qualifying and screening leads, booking appointments, taking payments, making outgoing calls if you need, and so much more!

When it comes to technology, GetCallers fails in comparison to Smith.ai. GetCallers doesn’t advertise any online portal or dashboards, and as far as integrations go, Smith.ai takes the lead. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform searches for zip codes, connects to you via SMS and Slack, and is even a Zapier trigger (for our more tech-savvy users).

While GetCallers does advertise some call tracking or reporting capabilities, they’re incredibly vague about what they can actually do for managing your campaigns. Smith.ai’s Call Intelligence feature, on the other hand, offers valuable insight into your callers through detailed call analysis and reporting. We track key data, like caller type (e.g., new lead, existing client, spam), time of the call, priority, and even disposition, to give you insight into the actions taken on your calls. Add in comprehensive customization options like complex call routing, plus Outreach Campaigns for follow-up with leads and clients, and it’s clear to see that Smith.ai provides more comprehensive insight into your calls than GetCaller even offers.

And while GetCallers’ agents aren’t guaranteed to be North American-based or available 24/7, Smith.ai’s agents are. We hire bright and friendly North America-based agents who sound just like in-house. We ensure all of your calls, chats, and messages are handled by knowledgeable, experienced agents ready to nurture your leads through your sales funnels exactly as your sales team normally would. Plus, our team mans your phone lines day and night, so no matter when your callers reach out, they’ll always have a friendly representative available to assist them.

For more qualified leads, predictable pricing, technology-backed receptionists, custom plans, CRM and intake integrations, and a call tracking dashboard, businesses prefer Smith.ai to GetCallers.