Virtual Receptionists vs. Legal Soft: In-Depth Comparison

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Legal Soft

Per call
Per agent/month
Starting cost
Setup fee
Money-Back Guarantee
14 days
Spam & sales calls
Post-call wrap-up
Info unavailable
No contracts
Info unavailable
Wrong numbers
Required deposit
Info unavailable
Overage Cost
Info unavailable
Calls answered 24/7
North America-based receptionists
Lead qualification
✘ Higher price tiers only
New lead intake
✘ Higher price tiers only
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Info unavailable
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
Info unavailable
Zip code lookup
Warm transfer
Info unavailable
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
✘ Higher price tiers only
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
✘ Higher price tiers only
Send follow-up messages
✘ Higher price tiers only
Call tracking dashboard
Call analytics
Info unavailable
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
Invoices and payments
SMS & Slack
Read our reviews
Clutch Logo offers comprehensive customer engagement while Legal Soft is a simple VA marketplace.

Legal Soft allows you to find, interview, and hire individual legal virtual assistants (VAs). While they may be able to handle basic administrative tasks,’s services are more comprehensive. Our live, human agents handle calls, book appointments, intake new clients, route calls, take payments, and offer after-hours support. ‍Not only that, but our AI technology blocks spam, offers rich call intelligence, and allows our agents to manage conversations accurately and efficiently — every time!

To hire one legal assistant, Legal Soft charges upwards of $2,000 per month for 40 hours per week. For only $255 per month, gives you access to hundreds of North America-based virtual receptionists who can support your practice around the clock. With, you get better support for your law firm, with 24/7 coverage and cost savings. 

Legal Soft integrates with five CRMs, but we integrate with more than 5,000. These integrations allow you to pipe leads to us for immediate callbacks. While and Legal Soft both have dashboards, only gives you full visibility into caller activity. We capture key data including the time of the call, phone number, lead status, and action taken. even goes as far as providing call summaries as well as audio recordings and searchable transcripts, so you know exactly what happened on every call. doesn’t stop at just inbound either — we offer comprehensive sales development, too. Our sales-trained agents make up to five calls per contact and follow up with email and text messages to improve conversion rates and meet your most important business objectives.  We even offer 24/7 live chat so leads visiting your website after receiving our outreach are greeted and engaged immediately. With 360-degree coverage, we handle the entire “frontline” of your lead flow so you never need to worry about missing an opportunity.

For affordable customer engagement capabilities that span industries and verticals, along with 24/7 inbound and outbound coverage, is the superior choice over Legal Soft.


Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
" has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
“ has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the team makes them a true extension of our office."
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Live receptionists available 24/7

Per Month
Receptionist Calls
Transfer Destination
$9.50/Call after 30
Per Month
Receptionist Calls
Transfer Destinations
$8.50/Call after 90
Per Month
Transfer Destinations
$7.50/Call after 180
Custom pricing is available. Just let us know what you need!



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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

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