Smith.ai Virtual Receptionists vs. Lawyerline: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Lawyerline

Lawyerline

COSTS
Pricing
Per call
Per minute
Cost
$6.50-$8.50/call
$2.00-$3.00/minute
Starting cost
$255/month
$99/mo
Setup fee
NO
Info unavailable
Money-Back Guarantee
14 days
14 day free trial
Spam & sales calls
Free
Free
Post-call wrap-up
Included
No
Contract
No contracts
No
Wrong numbers
Free
Free
Required deposit
NO
No
Overage Cost
$7.50-$9.50/call
$2.00-$3.00/minute
CAPABILITIES
Calls answered 24/7
✘ Some plans only
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
✘ Some plans only
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
✘ Some plans only
Send follow-up messages
INTEGRATED TECHNOLOGY
Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack
Read our reviews
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Smith.ai proudly offers transparent pricing. LawyerLine doesn’t.

When you’re looking for professional services, transparency is a big deal. At Smith.ai, we promise no hidden fees, no setup fees, and affordable plans that can be scaled to the needs of your business. LawyerLine says they’ll customize a plan for you, but at what cost?

The lack of pricing information and features, along with the limited information on the website, leads us to wonder what you might be missing. At Smith.ai, on the other hand, you’ll find all the pricing information you need all over our site, and we’ll even help you customize a plan that fits your needs. You won’t have to worry about what you’re paying or what’s included, because we don’t hide anything. Plus, we advertise all of our features, like call recording and transcription (something LawyerLine doesn't even offer), right up-front, so you know exactly what you're signing up for.

So if you want a law-specific receptionist, LawyerLine might be worth a look. But when you get tired of jumping through the hurdles to get accurate pricing information, the team at Smith.ai will be waiting to deliver everything you need with 100% transparency in all that we do. 

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over LawyerLine.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
REGINA EDWARDS
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."
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Live receptionists available 24/7

Starter
$255
Per Month
30
Receptionist Calls
1
Transfer Destination
$9.50/Call after 30
Basic
$675
Per Month
90
Receptionist Calls
2
Transfer Destinations
$8.50/Call after 90
Pro
$1,170
Per Month
180
Receptionist
Calls
5
Transfer Destinations
$7.50/Call after 180
Custom pricing is available. Just let us know what you need!

QUESTIONS? LET'S TALK.

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services