Outsourced receptionists are only useful if they are an extension of your business, taking work off your plate. That’s why Smith.ai’s virtual receptionists not only answer your calls in a professional and friendly way, but they can also screen new leads, book appointments on your calendar, take payments for consultations and outstanding invoices, make outbound calls, and initiate conference calls. Clementine is a basic answering service: They take your calls and can schedule appointments, but a booked consultation with an unqualified lead can just waste more of your time.
Setup will take a while with Clementine, too. They train a dedicated team to answer your calls, which may initially seem appealing, but turnover and training time can cause lags in service and gaps in knowledge. Smith.ai uses AI technology instead: Your custom instructions appear on our receptionist’s screen instantly, so any member of our team can answer your calls. Plus, you can get up and running in a couple of days.
Speaking of technology, Smith.ai has an ever growing list of integrations to assist you. Which means we can book appointments on your calendar, have clients make payments directly to your accounts, and log call reports in your CRM. We also have spam blocking, call history search, zip code search, warm transfers via SMS and Slack, a Zapier integration, a call tracking dashboard, and more. Clementine will charge for spam calls, and with a lack of personalization and integration, their service is likely to sound outsourced.
For more qualified leads, technology-assisted receptionists, less work for you, free handling of spam, sales, and wrong numbers, and marketing, intake, CRM, payment, and calendar integrations, businesses prefer Smith.ai to Clementine.