Smith.ai vs. Nexa Receptionists

Smith.ai’s outsourced receptionist services goes above and beyond: Our receptionists can answer an unlimited number of common questions, qualify and intake leads, schedule appointments, take payments, make outbound calls, and even set up conference calls, whether you need 20 calls a month or 2000. Nexa Receptionist will answer your phone and take a message, leaving all the follow-up to you. You have to reach certain payment tiers just to have them schedule appointments or do basic intake, and they limit the number of FAQs they’ll answer — do your callers have a limit on questions?

Starting at $2.39/minute and assuming an average call time of 6 minutes, you’ll pay more for Nexa Receptionist than Smith.ai — but are your calls only 6 minutes? And since Nexa charges at least one minute for sales calls, spam callers, and wrong numbers, your monthly quota can really rack up. Smith.ai has predictable per call pricing so your caller can be properly addressed and not rushed, and with a low starting cost per month, even small businesses can afford to get started.

Nexa Receptionist doesn’t compare to Smith.ai when it comes to technology. With our proprietary technology, receptionists have unlimited FAQs about your business, lead qualification criteria, general and personal spam blocking, a complete call history for personalized answering, the ability to quickly lookup caller zip codes, and much more. We can even record and transcribe your calls so you have all your call information readily available. Furthermore, we integrate with all major business software, Zapier, Make, Slack, calendars, and payment platforms. Nexa integrates with a few CRM and scheduling platforms, but you’ll need to reach a certain pricing tier to access them.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over Nexa Receptionist.