Smith.ai Virtual Receptionists vs. Signius Communications: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Signius Communications

COSTS
Money-Back Guarantee
14 days
Pricing
Per call
Per minute
Cost
$5–$7.50/call
$0.85–$0.90/min
Starting cost
$210/month
$45/month
Setup fee
NO
NO
Spam & sales calls
Free
$0.85 per minute
Post-call wrap-up
Included
$0.85 per minute
Contract
No contracts
Wrong numbers
Free
Required deposit
NO
Overage Cost
$5.50-$7.50/call
CAPABILITIES
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Unlimited FAQ
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
✔ Email only
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #.
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
INTEGRATED TECHNOLOGY
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack
Read our reviews
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Smith.ai receptionists qualify & intake new leads, accept payments, book consults, & log call notes in your systems. Signius forwards your calls only, leaving all follow-up work to you.

Virtual receptionists are only worth paying for if they take real work off your plate. That’s why Smith.ai’s live receptionists answer calls and do warm transfers, but they can also qualify new leads, schedule appointments on your calendar, accept payments for outstanding invoices, and log new clients and call notes in your CRM. Additionally, they can make calls on your behalf for contact form follow up and appointment reminders. Signius Communications’s receptionists also screen your calls, but they either take a message for your follow-up, or forward the call anyway.

Smith.ai also filters out spam calls, unwanted sales pitches, and wrong numbers for free. Since Signius charges per minute for these, your monthly costs could easily be way higher than you think (how many spam calls do you get each day?). Between the extra time you spend on follow-up and paying for sales and spam, Smith.ai is a much better deal for most businesses.

Our high-tech solutions help Smith.ai’s receptionists offer a more personalized experience at predictable flat rates. They can access the caller’s history, do immediate zip code searches, and update your needs instantly across our entire system. More personalization means more happy leads, which are then booked on your calendar and logged in your CRM. Signius is old fashioned: they won’t work with your marketing or intake software and they offer no integrations. This means any messages they take will turn into copy-and-paste projects for you (or your overqualified staff).

For more qualified and booked consultations, happier leads, free handling of spam, sales, and wrong numbers, and AI-assisted professional receptionists, businesses prefer Smith.ai to Signius.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
REGINA EDWARDS
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
JUSTIE NICOL
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."
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Live receptionists available 24/7

Starter
$210
Per Month
30
Receptionist Calls
1
Transfer Destination
$7.50/Call after 30
Basic
$360
Per Month
60
Receptionist Calls
2
Transfer Destinations
$6.50/Call after 60
Pro
$750
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$5.50/Call after 150
Custom pricing is available. Just let us know what you need!

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.