Smith.ai Virtual Receptionists vs. Abby Connect: In-Depth Comparison

Your outsourced receptionists should reduce interruptions, but also take real work off your plate. That’s why, using our sophisticated technology, Smith.ai’s professional receptionists can answer questions, qualify leads, schedule appointments, intake new clients, and collect payments, reducing the time you spend on mundane tasks. Abby Connect will take messages and transfer calls, delaying your work until the end of the day. But you’ll end your day following up on messages and could lose leads who don’t feel truly addressed by your receptionist. And while both Abby Connect and Smith.ai offer call recording, Smith.ai is the only one to go above and beyond by offering full transcriptions of your calls, so you don't have to listen to hours and hours of conversations to get the information you need.

As far as pricing goes, Smith.ai never charges for spam, sales calls, or wrong numbers, which are charged if they’re over 5 seconds with Abby Connect. Think about how many spam calls you get — unless the spammer hangs up the moment Abby picks up the call, you’ll be charged. Abby Connect’s lowest monthly price plus their $95 setup fee is a higher starting price, and you can quickly reach your minute quota with just one or two chatty callers. At Smith.ai, we charge per call, so your monthly costs are predictable and without surprises. And you’ll never see a setup fee or cancellation fee.

‍Furthermore, Smith.ai uses sophisticated AI technology solutions for spam filtering, intelligent call routing, zip code locating, caller history mapping, and to improve the receptionist’s knowledge and speed. We integrate with most major CRMs and nearly every major calendaring and invoicing software (plus Zapier and Slack for tech-savvy business owners). Abby Connect integrates with just four platforms, and without zip code lookup and caller mapping, they’ll approach each caller with no previous context, which could lead to frustration among current clients.

For lead qualification & scheduling, predictable pricing, payment invoicing, free first CRM integration, free screening for spam, sales, and wrong numbers, and AI-assisted friendly and professional receptionists, businesses prefer Smith.ai to Abby Connect.