Your answering service pricing should be easy to understand and show true value. Since AnswerConnect charges per minute, instead of per call, monthly charges could range widely and be far less predictable. You probably know about how many calls a month you have, but not how many minutes your callers are on the phone. Smith.ai charges a flat per-call fee, no setup or hidden fees, and we never charge for spam, sales calls, or wrong numbers. In other words, with Smith.ai you can compare your monthly invoice to the calls you actually wanted.
AnswerConnect also doesn’t offer the same depth of features as Smith.ai: They don’t accept payments, set up conference calling, have zip code searches or caller history, or offer call transfer requests via SMS and Slack. And even though both Smith.ai and AnswerConnect offer call recording, only Smith.ai goes the extra mile by transcribing your calls as well. That way, you don't have to listen to hundreds of hours of conversations to get the information you need. With Smith.ai you can also opt to have every call answered by a bilingual receptionist and request outbound calls directly from your call summary. Smith.ai receptionists use these features to make both you and your callers feel like we are sitting in your office.
For no setup fees, free handling of spam, sales calls, and wrong numbers of any size, predictable pricing, and tech-enabled friendly and professional receptionists, businesses prefer Smith.ai to AnswerConnect.