Smith.ai vs. Setmore Live Booking: Live Answering Service Comparison

Jennifer Jones-Kelley

Choosing a live answering service for your business is one of the most important things you can do to establish yourself as a professional enterprise. But it can be a bit of a minefield choosing from the myriad services out there. Today, we compare Smith.ai to Setmore Live Booking.

Setup Fees & Trials 

Smith.ai

Setmore

  • No setup fee
  • First month is $1

Discussion: With Smith.ai, we'll set up a customized plan for you for free and then start answering calls according to your specific instructions, including any add-on features you need. The calls in your plan are covered for the first 14 days risk-free (up to $1000) with our money-back guarantee. If you're satisfied with our service, we'll continue uninterrupted. With Setmore, you sign up using their platform and fill out a form that asks how they should answer your calls. Then, you start your first month which includes 90 minutes for $1. If your calls aren't being handled in a satisfactory way, you can then book time for their team to fine-tune your answering rules. If you go over 90 minutes in the first month, you'll be charged $1.25 per minute.

Monthly Plans

Smith.ai and Setmore both charge monthly. Here are the plans offered by both companies:

Smith.ai

  • $210 for 30 live receptionist calls and 1 live transfer number
  • $360 for 60 live receptionist calls and 2 live transfer numbers
  • $750 for 150 live receptionist calls and 5 live transfer numbers 
  • Custom plans available

Setmore

  • $89 for 90 minutes
  • Custom plans available

Discussion: Live transfers are part of our commitment to service at Smith.ai, but they are not available with Setmore at the time of writing. Sometimes important calls can’t wait, and we are happy to transfer high-priority calls to you or other numbers (perhaps members of your staff). You can even choose which types of calls you want us to transfer (like new clients or VIPs), and whether to receive call-transfer notifications via phone or Slack.

Overage Costs

Smith.ai

  • $7.50/call on the $210/month plan
  • $6.50/call on the $360/month plan
  • $5.50/call on the $750/month plan 

Setmore

  • $1.25 for each additional minute

Discussion: According to the 2015 Invoca Call Intelligence Index Report, an average business call is 4:52. With Setmore, at 5 minutes a call, you are paying $6.25 for overage. But especially in professional services like legal, financial, and IT, these calls can go over significantly, and if even one does, your price per call can become very high. Smith.ai's plans are easier to track, so you know what's happening when you have an overage charge.

Features

Both Smith.ai and Setmore Live Booking offer the following features:

Smith.ai offers the following additional features:

Setmore offers the following additional features:

  • Calls less than 30 seconds are free 

Summary

Smith.ai syncs with your business holistically, from integrating with your CRM, to working with any calendaring program you've chosen, to customizing every greeting and FAQ on file for your business. It’s like having your own fine-tuned receptionist without paying the high cost of a salaried in-house staff person.

Setmore basically offers a no-frills live booking service whose primary job is to book appointments on your Setmore calendar; they'll take messages for you, too. But that's about it.

Smith.ai Customer Spotlight

We've just told you a lot of benefits of using Smith.ai, but don't just take it from us. Here's what a Smith.ai customer has to say:

"I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before."

- Devon Slovensky, Slovensky Law PLLC

Learn More About Smith.ai

At Smith.ai our goal is to provide the most personal and cost effective receptionist service for your business. We would love to talk with you about your business needs and help you choose the plan that’s best for you. Sign up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee.

Try Smith.ai now

Accelerate growth with live receptionists and AI. Get started risk-free for 14 days!

Accelerate growth with live chat agents and AI. Get started risk-free for 14 days!

GEt Started NOWGEt Started NOW

Contact our sales team today at (650) 727-6484 or schedule a call.

sign up for our newsletter

Thank you!
Your submission has been received.
Yikes! Something went wrong while submitting the form.

Categories