Choosing a live answering service for your business is one of the most important things you can do to establish yourself as a professional enterprise. But it can be a bit of a minefield choosing from the myriad services out there. Today, we compare Smith.ai to Setmore Live Booking.
Discussion: Essentially, in both cases your first month is free or nearly free. However, with Smith.ai, your usage is tracked per call, not per minute, and you're never charged for spam calls, unsolicited sales calls, or wrong numbers. With Setmore, if you exceed 90 minutes of call time during your first month, you'll pay $1.25 per minute.
Smith.ai and Setmore both charge monthly. Here are the plans offered by both companies:
Discussion: Live transfers are part of our commitment to service at Smith.ai, but they are not available with Setmore at the time of writing. Sometimes important calls can’t wait, and we are happy to transfer high-priority calls to you or other numbers (perhaps members of your staff). You can even choose which types of calls you want us to transfer (like new clients or VIPs), and whether to receive call-transfer notifications via phone or Slack.
Discussion: According to the 2015 Invoca Call Intelligence Index Report, an average business call is 4:52. At 5 minutes a call, you are paying $6.25 no matter which plan you are on. But especially in professional services like legal, financial, and IT, these calls can go over significantly, and if even one does, your price per call can become very high. Smith.ai's $180 and $500 plans are cheaper and they are all easier to track, so you know what's happening when you have an overage charge.
Both Smith.ai and Setmore Live Booking offer the following features:
Smith.ai offers the following additional features:
Setmore offers the following additional features:
Smith.ai syncs with your business holistically, from integrating with your CRM, to working with any calendaring program you've chosen, to customizing every greeting and FAQ on file for your business. It’s like having your own fine-tuned receptionist without paying the high cost of a salaried in-house staff person.
Setmore basically offers a no-frills live booking service whose primary job is to book appointments on your Setmore calendar; they'll take messages for you, too. But that's about it.
We've just told you a lot of benefits of using Smith.ai, but don't just take it from us. Here's what a Smith.ai customer has to say:
"I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before."
- Devon Slovensky, Slovensky Law PLLC
At Smith.ai our goal is to provide the most personal and cost effective receptionist service for your business. We would love to talk with you about your business needs and help you choose the plan that’s best for you. You can call us at (650) 727-6484 Monday through Friday between 5am – 6pm PT. You may also reach us by email at firstname.lastname@example.org.