Smith.ai virtual receptionists are a true extension of your office: They answer calls with custom greetings, record and transcribe calls, qualify and screen leads, follow custom directions, book appointments, take payments, make outgoing calls if you need, and more! Setmore Live Booking is a live answering service mostly for scheduling appointments on their platform. They don’t offer nearly the same depth of services as Smith.ai, which can book appointments on Setmore’s platform too (among many others).
Setmore Live Booking’s prices are also limited. After their $1 trial of 30 days, you have one monthly pricing plan option: $89 for 90 minutes. If you go over your quota, your price-per-minute hikes by 25%, but if you go below, you lose the rest of your minutes. Your business would need to have the exact same amount of call minutes every month for accurate cost estimates. Smith.ai’s prices are per-call, transparent, easily adjustable, and monthly costs are predictable. With us, you choose the plan that comes closest to your call quota, and overage prices are reasonable.
Smith.ai’s receptionists are backed by our proprietary technology that provides your custom instructions immediately, full caller histories, zip code searches, conference calling, warm transfers, and logging call data and new leads in your CRM. Furthermore, our call tracking dashboard and Zapier integrations can help bring your business to modern-day levels of automation and analysis. We even offer call recording and transcription, something Setmore doesn't even bother doing. Setmore has a dashboard for their appointment bookings, but no other integrations or tech solutions that enable Smith.ai receptionists.
For more qualified leads, predictable pricing, technology-backed receptionists, custom plans, CRM and intake integrations, and a call tracking dashboard, businesses prefer Smith.ai to Setmore Live Booking.